The effect of workers with different capabilities on customer delay

Computers and Operations Research

Volumn 31, Issue 3, 2004, Pages 359-381

  Lee, Thomas Yew Sing ^a  

^a UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

Author keywords

Linear quadratic model of uncertainty; Nonstationary input process; Periodic staff schedule; Queue with permanent customers; Stability condition; Vacation queues with Bernoulli feedback

Indexed keywords

FEEDBACK; PERSONNEL; QUEUEING THEORY; SCHEDULING; SERVERS;

CUSTOMER ARRIVAL PROCESS; PERIODIC STAFFING SCHEDULE; TRANSIENT ANALYSIS;

OPERATIONS RESEARCH;

MATHEMATICAL ANALYSIS;

EID: 0347092033     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0305-0548(02)00196-X     Document Type: Article

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