Primary nurses' performance: Role of supportive management

Journal of Advanced Nursing

Volumn 45, Issue 1, 2004, Pages 7-16

  Drach Zahavy, Anat ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Nurses' performance; Primary nursing; Supervisor support

Indexed keywords

ARTICLE; CONTROLLED STUDY; FUNCTIONAL ASSESSMENT; HUMAN; NORMAL HUMAN; NURSE ATTITUDE; NURSE PATIENT RELATIONSHIP; NURSING; NURSING STAFF; PATIENT SATISFACTION; PERFORMANCE; PREDICTION; QUESTIONNAIRE; SUPPORT GROUP; WARD;

ATTITUDE OF HEALTH PERSONNEL; CROSS-SECTIONAL STUDIES; DELIVERY OF HEALTH CARE; EMPLOYEE PERFORMANCE APPRAISAL; FEMALE; HUMANS; MALE; MODELS, NURSING; NURSE'S ROLE; PRIMARY NURSING CARE; PROFESSIONAL COMPETENCE; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; STAFF DEVELOPMENT;

EID: 0346339775     PISSN: 03092402     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2648.2003.02855.x     Document Type: Article

References (50)

1. Aiken L.H. & Sloan D.M. (1997) Effects of specialization and client differentiation on the status of nurses: the case of Aids. Health Social Behavior 38, 203-222.
2. Alper S., Tjosvold D. & Law K.S. (1998) Interdependence and controversy in group decision making: antecedents to effective self-managing teams. Organizational Behavior and Human Decision Processes 74, 33-52.
3. Andersen S.E. & Williams L.J. (1996) Interpersonal, job, and individual factors related to helping processes at work. Journal of Applied Psychology 81, 282-296.
4. Archibong A.E. (1999) Evaluating the impact of primary nursing on the quality of nursing care: a Nigerian study. Journal of Advanced Nursing 29, 680-689.
5. Baron R.M. & Kenny D.A. (1986) The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51, 1173-1182.
6. Blau P.M. (1955) The Dynamics of Bureaucracy. University of Chicago Press, Chicago.
7. Boumans N.P. & Landeweerd J.A. (1996) A Dutch study of the effect of primary nursing on job characteristics and organizational processes. Journal of Advanced Nursing 24, 16-23.
8. Boumans N.P. & Landeweerd J.A. (1999) Nurses' well being in a primary nursing care setting in the Netherlands. Scandinavian Journal of Caring Sciences 13, 116-122.
9. Brehm J.W. (1966) A Theory of Psychological Reactance. Academic Press, New York.
10. Burke R.J. & Greenglass E.R. (2000) Hospital restructuring and downsizing in Canada: are less experienced nurses at risk? Psychological Reports 87, 1013-1021.
11. Caris-Verhallen W.M., de-Gruijter I.M., Kerkstra A. & Bensing J.M. (1999) Factors related to nurse communication with elderly people. Journal of Advanced Nursing 30, 1106-1117.
12. Cohen J. & Cohen P. (1983) Applied Multiple Regression/correlation Analysis for the Behavioral Sciences. Earlbaum, NY, USA.
13. Cook T.H. (1998) The effectiveness of inpatient case management: fact or fiction? Journal of Nursing Administration 28, 36-46.
14. Drach-Zahavy A. & Somech A. (2002) Team heterogeneity and its relationship with team support and team effectiveness. Journal of Educational Administration 40, 44-66.
15. Dwyer D.J. & Fox M.L. (2000) The moderating role of hostility in the relationship between enriched jobs and health. The Academy of Management Journal 43, 1086-1096.
16. Fenlason K.J. & Beehr T.A. (1994) Social support and occupational stress: effects of talking to others. Journal of Organizational Behavior 15, 157-175.
17. Gessner T.L. (1998) Job design and work processes in patient care. In Nursing Administration: Managing Patient Care, 2nd edn (Dienemann J.A., ed.), Appleton & Lange, Stamford, CT, USA, pp. 359-402.
18. Goode D. & Rowe K. (2001) Perceptions and experiences of primary nursing in an ICY: a combined method approach. Intensive Critical Care Nursing 17, 294-303.
19. Graen G. & Scandura T.A. (1987) Towards a psychology of dyadic organizing. In Research in Organizational Behavior (Cummings L.L & Staw B.M., eds), JAI Press, Greenwich, CT, USA, pp. 175-298.
20. Grau L. (1984) Case management and the nurse. Geriatric Nursing 5, 372-375.
21. Griffin M.A., Patterson M.G. & West M.A. (2001) Job satisfaction and teamwork: the role of supervisor support. Journal of Organizational Psychology 22, 537-550.
22. Hackman J.R. & Oldham G.R. (1980) Work Redesign. Addison Wesley, Reading, MA, USA.
23. Hirschhorn L. (1993) Professionals, authority and group life: A case study of a law firm. In The Psychodynamics of Organizations: Labor and Social Change (Hirschhorn L. & Barnell C.K., eds), Temple University Press, PA, pp. 67-84.
24. Jonsdottir H. (1999) Outcomes of implementing primary nursing at the care of people with chronic lung diseases: the nurses' experience. Journal of Nursing Management 7, 235-242.
25. Kangas S., Kee C.C. & McKee-Waddle R. (1999) Organizational factors, nurses' job satisfaction, and patient satisfaction with nursing care. Journal of Nursing Administration 29, 32-42.
26. Kaufman G.M. & Beehr T.A. (1986) Interactions between job stressors and social support: some counter-intuitive results. Journal of Applied Psychology 71, 522-535.
27. Kirkman B.L. & Rosen B. (1999) Beyond self management: antecedents and consequences of team empowerment. Academy of Management Journal 42, 58-74.
28. Kramer M., Schmalenberg C. & Hafner L.P. (1989) What causes job satisfaction and productivity of quality nursing care? In Managing the Nurses Shortage: A Guide to Recruitment and Retention (Moore T.F. & Simendinger E.A., eds), Aspen, Rockville, MD, USA.
29. Laakso S. & Routasalo P. (2001) Changing to primary nursing in a nursing home in Finland: experiences of residents, their family members, and nurses. Journal of Advanced Nursing 33, 475-483.
30. Lindorff M. (2000) Is it better to perceive than receive? Social support, stress and strain for managers. Psychology, Health and Medicine 5, 271-286.
31. MacGuire J.M. & Botting D.A. (1990) The use of Ethnograph program to identify the perceptions of nursing staff following the introduction of primary nursing in an acute medical ward for elderly people. Journal of Advanced Nursing 15, 1120-1127.
32. Manley K., Cruse S. & Keogh S. (1996) Job satisfaction of intensive care nurses practicing primary nursing: a comparison with those practicing total patient care. Nursing Critical Care 1, 31-41.
33. McIntyre R.M. & Salas E. (1995) Measuring and managing for team performance: Lessons from complex environments. In Team Effectiveness and Decision Making in Organizations (Guzzo R.A. & Salas E., eds), Jossey Bass, San Francisco, pp. 219-241.
34. Melchior M.E., Halfens R.J., Abu Saad H.H., Philipsen H., Van de Berg A.A. & Gassman P. (1996) The effects of primary nursing on work-related factors. Journal of Advanced Nursing 29, 88-96.
35. Nadler A. (1991) Help seeking behavior: psychological costs and instrumental benefits. In Pro-social Behavior: Review of Personality and Social Psychology (Clark M.S., ed.), Academic Press, New York, pp. 290-311.
36. Nissen J.M., Boumans N.P. & Landeweerd J.A. (1997) Primary nursing and quality of care: a Dutch study. International Journal of Nursing Studies 34, 93-102.
37. Parker S.K. & Wall T.D. (1998) Job and Work Design: Organizing Work to Promote Well-being and Effectiveness. Sage, London.
38. Podsakoff P.M. & Organ D.W. (1986) Self-report in organizational research: problems and prospects. Journal of Management 12, 531-544.
39. Podsakoff P.M., Niehoff B.B., MacKenzie S.B. & Williams, M.L. (1993) Do substitutes for leadership really substitute for leadership? An empirical examination of Kerr & Jermier's situational model. Organizational Behavior and Human Decision Making 54, 1-44.
40. Redman R.W. & Jones K.R. (1998) Effects of implementing patient-centered care models on nurse and non-nurse managers. Journal of Nursing Administration 28, 46-53.
41. Schaubroeck J., Ganster D.C. & Kemmerer B.E. (1994) Job complexity, "type A" behavior, and cardiovascular disorder: a prospective study. Academy of Management Journal 37, 426-439.
42. Settoon R.P., Bennett N. & Liden R.C. (1996) Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology 81, 219-227.
43. Shapiro E.G. (1984) Help seeking: why people don't? Research in the Sociology of Organizations 3, 213-236.
44. Thomas L.H. (1992) Qualified nurse and nursing auxiliary perceptions of their work environment in primary, team and functional nursing wards. Journal of Advanced Nursing 17, 373-382.
45. Thomas L.H., McColl E., Priest J., Bond S. & Boys R.J. (1996) Newcastle satisfaction with nursing scales: an instrument for quality assessment of nursing care. Quality Health Care 5, 67-72.
46. Twardon C.A. & Gartner M.B. (1991) Empowering nurses: patient satisfaction with primary nursing in home health. Journal of Nursing Administration 21, 39-43.
47. Van Yperen N.W. (1998) Informational support, equity and burnout: the moderating effects of self-efficacy. Journal of Occupational and Organizational Psychology 71, 29-33.
48. Wayman C. (1999) Hospital based nursing care management: role clarification. Nursing Case Management 4, 236-241.
49. Xie J.L. & Johns G. (1995) Job scope and stress: can job scope be too high? Academy of Management Journal 38, 1288-1309.
50. Zander K. (1985) Second-generation primary nursing: a new agenda. Journal of Nursing Administration 15, 18-21.