Antecedents of trust in managers: A "bottom up" approach

Personnel Review

Volumn 32, Issue 5, 2003, Pages

  Bijlsma, Katinka M ^a,b   Van de Bunt, Gerhard G ^b  

^a Europ Inst Adv Studs in Mgmt   (Belgium)

^b VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

Managers; Performance monitoring; Supports; Trust

Indexed keywords

EID: 0344197646     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483480310488388     Document Type: Review

References (59)

1. Bijlsma-Frankema, K.M. (1997a), "On costly frictions between organizational cultures and structure", in Rahim, A., Golembiewski, R.T. and Pate, L. (Eds), Current Topics in Management, Vol. II, JAI Press, Greenwich, CT, pp. 123-52.
2. Bijlsma-Frankema, K.M. (1997b), A Healthy Wish for Improvement, research report in Commission of the Board of Directors of a General Hospital, University of Amsterdam, Amsterdam.
3. Bijlsma-Frankema, K.M. (1998), Between Dream and Deed, research report in Commission of the Board of Directors of a Mental Health Care Organisation, University of Amsterdam, Amsterdam.
4. Bijlsma-Frankema, K.M. (2001a), "On managing cultural integration- and cultural change processes in mergers and acquisitions", Journal of European Industrial Training, Vol. 25 No. 2/3/4, pp. 192-208.
5. Bijlsma-Frankema, K.M. (2001b), "Erfolg und Miszerfolg Grenzuberschreitender Akquisitionen: Herausforderungen für die Interculturellen Forschung", in Fink, G. and Meierenwert, S. (Eds), Interkulturelles Management, Springer Verlag, Vienna, pp. 299-313.
6. Bijlsma-Frankema, K.M. and Droogleever Fortuijn, A.B. (1997), "De Kwalitatieve datamatrix als analyseinstrument" ("A qualitative data matrix as instrument of analysis"), Tijdschrift voor Sociale Wetenschappen, Vol. 42 No. 4, pp. 448-59.
7. Bijlsma-Frankema, K.M., Prins, E. and Weber, B. (1999), "Managerial perspectives on success and failure of post-acquisition processes", in Rahim, A., Golembiewski, R.T. and Mackenzie, K.D. (Eds), Current Topics in Management, Vol. IV, JAI Press, Greenwich, CT, pp. 155-79.
8. Blau, P.M. (1964), Exchange and Power in Social Life, Wiley, New York, NY.
9. Blumer, H. (1969), Symbolic Interactionism: Perspective and Method, Prentice-Hall, Englewood Cliffs, NJ.
10. Boisot, M.H. (1995), Information Space: A Framework for Learning in Organizations, Institutions and Culture, Routledge, London.
11. Buskens, V.W. (1999), Social Networks and Trust, Thela Thesis, Amsterdam.
12. Cohen, J. (1988), Statistical Power Analysis for the Behavioral Sciences, 2nd ed., Erlbaum, Hillsdale, NJ.
13. Costa, A.C., Roe, R.A. and Taillieu, T. (2001), "Trust within teams: the relation with performance effectiveness", European Journal of Work and Organisational Psychology, Vol. 10 No. 3, pp. 225-44.
14. Creed, W.E.D. and Miles, R.E. (1996), "Trust in organizations: a conceptual framework", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 16-39.
15. Cummings, L.L. and Bromiley, P. (1996), "The Organizational Trust Inventory (OTI): development and validation", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 302-33.
16. Curral, S.C. and Judge, T.H. (1995), "Measuring trust between organizational boundary role persons", Organizational Behavior and Human Decision Process, Vol. 64 No. 2, pp. 151-70.
17. Das, T.K. and Teng, B.G. (1998), "Between trust and control: developing confidence in partner cooperation in alliances", Academy of Management Review, Vol. 23 No. 3, pp. 491-512.
18. Degenne, A. and Lebeaux, M.-O. (1996), "Boolean analysis of questionnaire data", Social Networks, Vol. 18, pp. 231-45.
19. De Jong-Gierveld, J. and Van Tilburg, T.G. (1992), "Triangulatie in operationaliseringsmethoden" ("Triangulation in operational measurement"), in Bruinsma, G.J.N. and Zwanenburg, M.A. (Eds), Methodologie voor Bestuurskundigen: Stromingen en Methoden, Coutinho, Muiderberg, pp. 273-98.
20. Dirks, K.T. and Ferrin, D.L. (2002), "Trust in leadership: meta-analytic findings an implications for research and practice", Journal of Applied Psychology, Vol. 87, pp. 611-28.
21. Gambetta, D. (1988), "Can we trust trust?", in Gambetta, D. (Ed.), Trust: Making and Breaking Cooperative Relations, Basil Blackwell, Oxford, pp. 213-37.
22. Garfinkel, H. (1967), Studies in Ethnomethodology, Prentice-Hall, Englewood Cliffs, NJ.
23. Gautschi, T. (2002), Trust and Exchange: Effects of Temporal Embeddedness and Network Embeddedness on Providing a Surplus, Thela Thesis, Amsterdam.
24. Gilkey, R. (1991), "The psychodynamics of upheaval: intervening in merger and acquisition transitions", in Kets de Vries, M.F.R. (Ed.), Organizations on the Couch, Jossey-Bass, San Franciso, CA, pp. 331-61.
25. Hackman, J.R. and Walton, R.E. (1986), "Leading groups in organisations", in Goodman, P. (Ed.), Designing Effective Work Groups, Jossey-Bass, San Francisco, CA, pp. 72-120.
26. Handy, C. (1993), Understanding Organisations, 4th ed., Penguin, London.
27. Hofstede, G. (1990), Culture's Consequences, Sage, London (first published in 1980).
28. Janowicz, M. and Noorderhaven, N. (2002), "The role of trust in interorganisational learning in joint ventures", in Proceedings of EURAM Conference, Stockholm.
29. Kramer, R.M. (1996), "Divergent realities and convergent disappointments in the hierarchical relation: trust and the intuitive auditor at work", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 216-46.
30. Kvale, S. (1996), InterViews, Sage, London.
31. Lewicki, R.J. and Benedict Bunker, B. (1996), "Developing and maintaining trust in work relationships", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 114-40.
32. Luhmann, N. (1988), "Familiarity, confidence and trust: problems and alternatives", in Gambetta, D. (Ed.), Trust: Making and Breaking Cooperative Relations, Basil Blackwell, Oxford, pp. 213-37.
33. McGregor, D. (1960), The Human Side of Enterprise, McGraw-Hill, New York, NY.
34. March, J. and Olsen, J. (1975), "The uncertainty of the past: organizational learning under ambiguity", European Journal of Political Research, Vol. 3, pp. 149-71.
35. March, J.G. (1978), "Bounded rationality, ambiguity, and the engineering of choice", Bell Journal of Economics, Vol. 9, pp. 587-608.
36. Mishra, A. (1996), "Organizational responses to crisis: the centrality of trust", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 261-88.
37. Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, pp. 20-38.
38. Morris, J.H. and Moberg, D.J. (1994), "Work organizations as contexts for trust and betrayal", in Sarbin, T.R., Carney, R.M. and Eoyang, C. (Eds), Citizen Espionage: Studies in Trust and Betrayal, Praeger Publishers/Greenwood Publishing Group, Westport, CT, pp. 163-87.
39. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company, Oxford University Press, New York, NY.
40. Pelto, P.J. and Pelto, G.H. (1981), Anthropological Research: The Structure of Inquiry, 2nd ed., Cambridge University Press, Cambridge.
41. Powell, W.W. (1990), "Neither market nor hierarchy: network forms of organization", in Staw, B.M. and Cummings, L.L. (Eds), Research in Organizational Behavior, Vol. 12, JAI Press, Greenwich, CT, pp. 295-326.
42. Powell, W.W. (1996), "Trust-based forms of governance", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 51-68.
43. Ragin, C.C. (1989), "The logic of comparative method and the algebra of logic", Journal of Quantitative Anthropology, Vol. 1, pp. 373-98.
44. Ragin, C.C. (1994), Constructing Social Research, Pine Forge Press, Newbury Park, CA.
45. Sheppard, B. and Tuchinsky, M. (1996), "Micro-OB and the network organization", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 140-66.
46. Silverman, D. (2001), Interpreting Qualitative Data, 2nd ed., Sage, London.
47. Simon, H. (1955), "A behavioral model of rational choice", Quarterly Journal of Economics, Vol. 69, pp. 99-118.
48. Sitkin, S.B. and Stickel, D. (1996), "The road to hell: the dynamics of distrust in an era of quality", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 196-216.
49. Smaling, A. (1992), "Objectiviteit, betrouwbaarheid en validiteit", ("Objectivity, reliability and validity"), in Bruinsma, G.J.N. and Zwanenburg, M.A. (Eds), Methodologie voor Bestuurskundigen: Stromingen en Methoden, Coutinho, Muiderberg, pp. 299-322.
50. Smith, J.B. and Barclay, W.B. (1997), "The effects of organizational differences and trust on the effectiveness of selling partner relationships", Journal of Marketing, Vol. 61, pp. 3-21.
51. Stevens, J. (1995), Applied Multivariate Statistics for the Social Sciences, Erlbaum Associates, Mahwah, NJ.
52. Tannenbaum, R. and Schmidt, W.H. (1956), "How to choose a leadership pattern", Harvard Business Review, Vol. 36, pp. 95-101.
53. Tatsuoka, M.M. (1988), Multivariate Analysis: Techniques for Educational and Psychological Research, 2nd ed., Macmillan Publishing, New York, NY.
54. Tyler, T. and Degoey, P. (1996), "Trust in organizational authorities: the influence of motive attributions on willingness to accept decisions", in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage, London, pp. 331-57.
55. Wanous, J.P. and Reichers, A.E. (1997), "Overall job satisfaction: how good are single-item measures?", Journal of Applied Psychology, Vol. 82 No. 2, pp. 247-52.
56. Weibel, A. (2002), "Trust and control", theoretical notes for an expert meeting on trust organised at the University of Zurich, Zurich, January.
57. Weick, K.E. (1995), Sensemaking in Organizations, Sage, London
58. Whitney, J.D. (1993), The Trust Factor, McGraw-Hill, New York, NY.
59. Williamson, O.E. (1975), Market and Hierarchies, Free Press, New York, NY.