Towards a new service design approach assisted by computer tools: A typology of services and a post sale service case study in the automotive industry

Proceedings of the IEEE International Conference on Systems, Man and Cybernetics

Volumn 4, Issue , 2003, Pages 3899-3904

  Bakiri, Redouane ^a  

^a PSL RESEARCH UNIVERSITY   (France)

Author keywords

3D Visualization; Behavioral simulation; Enterprise modeling; Flow simulation; Interfunctional collaboration; Service design; Service specifities

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; AUTOMOTIVE INDUSTRY; COMPUTER SIMULATION; COMPUTER SUPPORTED COOPERATIVE WORK; THREE DIMENSIONAL COMPUTER GRAPHICS; VISUALIZATION;

ENTERPRISE MODELING; INTERFUNCTIONAL COLLABORATION; SERVICE DESIGN;

COMPUTER AIDED SOFTWARE ENGINEERING;

EID: 0242721460     PISSN: 08843627     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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