The Reference Interview: Why it Needs to Be Used in Every (Well, Almost Every) Reference Transaction

Reference and User Services Quarterly

Volumn 43, Issue 1, 2003, Pages 38-43+37

  Ross, Catherine Sheldrick ^a  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0242542389     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (11)

1. Catherine S. Ross, Kirsti Nilsen, and Patricia Dewdney, Conducting the Reference Interview: A How-to-do-it Manual for Librarians (New York: Neal-Schuman, 2002).
2. Bonnie A. Nardi and Vicki O'Day, Information Ecologies: Using Technology with Heart (Cambridge, Mass.: MIT Pr., 1999).
3. Ibid., 85.
4. Patrick Wilson, "The Face Value Rule in Reference Work," RQ 25 (summer 1986): 468-75.
5. Patricia Dewdney and Gillian Michell, "Asking 'Why' Questions in the Reference Interview: A Theoretical Justification," Library Quarterly 67 (Jan. 1997): 50-71.
6. Marie L. Radford, The Reference Encounter: Interpersonal Communication in the Academic Library (Chicago: Association of College and Research Libraries, 1999).
7. Ibid., 76, 80.
8. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (winter 1994): 217-30; Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38 (winter 1998): 151-63; Catherine Sheldrick Ross and Kirsti Nilsen, "Has the Internet Changed Anything in Reference? The Library Visit, Phase 2," Reference & User Services Quarterly 40 (winter 2000): 147-55.
9. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (winter 1994): 217-30; Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38 (winter 1998): 151-63; Catherine Sheldrick Ross and Kirsti Nilsen, "Has the Internet Changed Anything in Reference? The Library Visit, Phase 2," Reference & User Services Quarterly 40 (winter 2000): 147-55.
10. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (winter 1994): 217-30; Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38 (winter 1998): 151-63; Catherine Sheldrick Ross and Kirsti Nilsen, "Has the Internet Changed Anything in Reference? The Library Visit, Phase 2," Reference & User Services Quarterly 40 (winter 2000): 147-55.
11. Gillian B. Michell and Patricia Dewdney, "Mental Models Theory: Applications for Library and information Science," Journal of Education for Library and Information Science 39 (fall 1998): 275-81.