Quality function deployment: A teamwork approach

Total Quality Management and Business Excellence

Volumn 14, Issue 9, 2003, Pages 969-979

  Özgener, Şevki ^a  

^a ERCIYES UNIVERSITY   (Turkey)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0142157153     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336032000090897     Document Type: Review

References (30)

1. BECKER & ASSOCIATES (2001) The House of Quality in QFD, Retrieved 22 January 2002 from http://www.becker-associates.com/thehouse.htm.
2. BLAIR, G.M. (1999) Laying the foundations for effective teamwork, The University of Edinburgh; Retrieved 17 December 2001 from http://www.ee.ed.ac.uk/̃gerard/Teaching/art10.html.
3. CROW, K.A. (1994) Building effective product development teams/ integrated product teams, DRM Associates, Retrieved 17 December 2001 from http://www.npd-solutions.com/pdt.html.
4. CROW, K.A. (1996) Customer-focused development with QFD, DRM Associates, Retrieved 1 September 2001 from http://members.aol.com/drmassoc/pdef.html.
5. CROW, K.A. (2000) Team leader responsibilities, DRM Associates, Product Development Forum Home Page, Retrieved 16 December 2001 from http://www.npd-solutions.com/leader.html.
6. FERRBLL, S.F. & FERRELL, W.G. (1994) Using quality function deployment in business planning at a small appraisal firm, The Appraisal Journal, July, pp. 382-390.
7. HALES, R.F., LYMAN, D. & NORMAN, R. (1990) QFD and the expanded house of quality, Pro-Action Development, Inc. Homepage, Retrieved 17 December 2001 from http://www.proactdev.com/pages/services/htm.
8. HALES, R.F. (1995) Cultural adaptation of QFD, Retrieved 12 November 2001 from http://www.proactdev.com/pages/culture.htm.
9. HAUSER, J.R. & CLAUSING, D. (1988) The House of Quality, Harvard Business Review, 61(5), pp. 63-73.
10. KHAWAJA, Y.M. (1994) A quality function deployment framework for AM/FM/GIS system selection, Urban and Regional Information Association, pp. 329-338.
11. KLIEWER, C., Liu, E., STEPHEN, D. & WEENING, D. (1998) Quality function deployment. Department of Computer Science, University of Calgary, Alberta, Canada, Retrieved 10 January 2002, Retrieved 17 December 2001 from http://sern.ucalgary.ca/̃dweening/SENG613/Presentation/tsld008-9.htm.
12. KOGURE, M. & AKAO, Y. (1983) Quality function deployment and CWQC in Japan, Quality Progress, October, pp. 25-29.
13. LEÓN-ROVIRA, N. & AGUAYO, I.H. (1998) A new model of the conceptual design process using QFD/FA/TRIZ, MSC Instituto Tecnológico y de Estudios Superiores de Monterrey, NL, Mexico, Retrieved 17 January 2002 from http://www.triz-ournal.co/archives/1998/07/d/
14. LOCKAMY, A. III & KHURANA, A. (1995a) Quality function deployment: total quality management for new product design, International Journal of Quality & Reliability Management, 12(6), pp. 73-84.
15. LOCKAMY, A. III & KHURANA, A. (1995b) Quality function deployment: a case study, Production & Inventory Management Journal, Second Quarter, 36(2), pp. 56-60.
16. LOWE, A.J. & RIDGWAY, K. (2000) Quality function deployment, The University of Sheffield, England, February 17, pp. 1-4, Retrieved 1 October 2001 from http://www.shef.ac.uk/̃ibberson/qfd.html.
17. MACDONALD, E., HERRMAN, H., FARHALL, J., MCGORRY, P., RENOUF, N. & STEVENSON, B. (1998) Conditions necessary for best practice in interdisciplinary teamwork, Australasian Psychiatry, 6(5), pp. 257-259.
18. MAZUR, G.H. (1993) QFD for services industries: from voice of customer to task development, Japan Business Consultants, Ltd., pp. 1-16.
19. MENKS, D., AHMED, A. & Fu, K. (1997) Quality function deployment, Retrieved 17 December 2001 from http://sern.ucalgary.ca/̃dweening/SENG613/Presentation/teamwork.htm.
20. MORRIS, L.J. & MORRIS, J.S. (1999) Introducing quality function deployment in the marketing classroom, Journal of Marketing Education, 21(2), pp. 131-137.
21. MUNRO-FAURE, L. (1998) The teamwork approach to delivering best value, European Forum for Teamwork, April, Retrieved 17 December 2001 from http://www.efteam.org/bestvalu.htm.
22. OUYANG, S.; FAI, J., WANG, Q. & JOHNSON, K. (1997) Quality function deployment, Department of Computer Science, University of Calgary, Alberta, Canada, Retrieved 18 October 2001 from http://www.cpsc.ucalgary.ca/̃johnsonk/SENG/SENG613/Project/report.htm.
23. ÖZGENER, Ş. (2001) Building a total quality culture, Dokuz Eylül University, Journal of Faculty of Business, 2(1), pp. 34-46.
24. PARRY, I.J., TRANFIELD, D., SMITH, S., FOSTER, M. & WILSON, S. (1998) Reconfiguring your organisation: a teamwork approach, Team Performance Management, 4(4), pp. 166-176.
25. PARTOVI, F.Y. (1999) A quality function deployment approach to strategic capital budgeting, The Engineering Economist, 44(3), pp. 239-269.
26. PRASAD, B. (2000) A concurrent function deployment technique for a workgroup-based engineering design process, Journal of Engineering Design, 11(2), pp. 103-119.
27. SQUIRES, T. (2000) Description of the QFD process, Arizona, Retrieved 15 January 2002 from http://www.masetllc.com/products/418.shtml.
28. SULLIVAN, L.P. (1986) Quality function deployment, Quality Progress, 34(6), pp. 39-50.
29. TESSLER, A., WADA, N. & KLEIN, B. (1996) Applying quality function deployment to the residential services of Pacific Gas & Electric Company, Applied Marketing Science Inc., Retrieved 22 January 2002 from http://www.ams-inc.com/readings/reprint6.asp.
30. WILLHITE, M. (1997) QFD: a structured problem solving technique. SEPO TechNote No. 7, Retrieved 1 September 2001 from http://www.mitre.org/resources/centers/sepo/requirements/qfd_technique.html.