Job satisfaction and employee performance of Lebanese banking staff

Journal of Managerial Psychology

Volumn 18, Issue 4, 2003, Pages 368-376

  Crossman, Alf ^a   Abou Zaki, Bassem ^b  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b NESTLÉ RESEARCH CENTER   (Switzerland)

Author keywords

Banking; Employees; Job satisfaction; Lebanon; Performance

Indexed keywords

EID: 0141860075     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683940310473118     Document Type: Article

References (30)

1. Association of Banks in Lebanon (2000), Annual Report 1999-2000, Association of Banks in Lebanon, Beirut.
2. Baruch, Y. (1996), "Self performance appraisal vs direct-manager appraisal", Journal of Managerial Psychology, Vol. 11 No. 6, pp. 50-65.
3. Buffum, W.E. and Konick, A. (1982), "Employees' job satisfaction, residents functioning, and treatment progress in psychiatric institutions", Health and Social Work, Vol. 7, pp. 320-7.
4. Caldwell, D.F. and O'Reilly, C.A. (1990), "Measuring person-job fit with a profile-comparison process", Journal of Applied Psychology, Vol. 75, pp. 648-57.
5. Clark, A. (1993), Job Satisfaction and Gender: Why Are Women So Happy at Work, Discussion Paper 4, ESRC Research Centre on Micro-social Change, University of Essex, London.
6. Clark, A. and Oswald, A. (1995), "Satisfaction and comparison income", paper presented at CEPR/ESRC, University of Essex Workshop, London.
7. Euske, K.J., Jackson, D.W. and Reif, W.E. (1980), "Performance and satisfaction of bank managers", Journal of Bank Research, Vol. 11 No. 1, pp. 36-42.
8. Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R. and Voss, C. (1994), Performance Measurement in Service Businesses, The Chartered Institute of Management Accountants, Cambridge.
9. Golembiewski, R.G. and Yeager, S. (1978), "Testing the applicability of the JDI to various demographic groups", Academy of Management Journal, Vol. 21, pp. 514-9.
10. Hickson, C. and Oshagbemi, T. (1999), "The effect of age on the satisfaction of academics with teaching and research", International Journal of Social Economics, Vol. 26 No. 4, pp. 537-44.
11. Hoy, W.K. and Miskel, C.E. (1996), Educational Administration: Theory, Research, and Practice, McGraw-Hill, New York, NY.
12. Iaffaldano, M.T. and Muchinsky, P.M. (1985), "Job satisfaction and job performance: a meta- analysis", Psychological Bulletin, Vol. 97, pp. 251-73.
13. Jung, K.G., Dalessio, A. and Johnson, S.M. (1986), "Stability of the factor structure of the Job Descriptive Index", Academy of Management Journal, Vol. 29 No. 3, pp. 609-16.
14. Kalleberg, A.L. (1977), "Work values and job rewards: a theory of job satisfaction", American Sociological Review, Vol. 42, pp. 124-43.
15. Kinicki, A.J., McKee-Ryan, F.M., Schriesheim, C.A. and Carson, K.P. (2002), "Assessing the construct validity of the Job Descriptive Index: a review and meta-analysis", Journal of Applied Psychology, Vol. 87 No. 1, pp. 14-32.
16. Locke, E.A. (1976), "The nature and causes of job satisfaction", Handbook of Industrial and Organizational Psychology, Rand-McNally, Chicago, IL.
17. Mercer, D. (1997), "Job satisfaction and the secondary school teacher: the creation of a model of job satisfaction", School Leadership and Management, Vol. 17 No. 1, available at: www.ncl.ac.uk/cise/publications/mercer/Job%20Satisfaction.htm
18. Metle, M. (1997), "The relationship between age and job satisfaction: a study among female bank emploees in Kuwait", International Journal of Management, Vol. 14 No. 4, pp. 654-66.
19. Metle, M. (2001), "Education, job satisfaction and gender in Kuwait", International Journal of Human Resource Management, Vol. 12 No. 2, pp. 311-32.
20. Mughrabi, A.S. and Johnson, D.A. (1995), "An Arabic version of the revised Job Descriptive Index", Current Psychology, Vol. 14 No. 1, pp. 47-53.
21. Oshagbemi, T. (1998), "The impact of age on the job satisfaction of university teachers", Research in Education, Vol. 59 No. 1, pp. 95-108.
22. Oshagbemi, T. (2000a), "Is the length of service related to the level of job satisfaction?", International Journal of Social Economics, Vol. 27 No. 3, pp. 213-26.
23. Oshagbemi, T. (2000b), "Gender differences in the job satisfaction of university teachers", Women in Management Review, Vol. 15 No. 7, pp. 331-43.
24. Petty, M.M., McGee, G.W. and Cavender, J.W. (1984), "A meta-analysis of the relationships between individual job satisfaction and individual performance", Academy of Management Review, Vol. 9, pp. 712-21.
25. Quarstein, V.A., McAfee, R.B. and Glassman, M. (1992), "The situational occurrences theory of job satisfaction", Human Relations, Vol. 45 No. 8, pp. 859-73.
26. Smith, P.C., Kendall, L.M. and Hulin, C.L. (1969), Measurement of Satisfaction in Work and Retirement, Rand McNally, Chicago, IL.
27. Spector, P. (1997), Job Satisfaction: Application, Assessment, Cause and Consequences, Sage Publications, London.
28. Wong, C.-S., Hui, C. and Law, K.S. (1998), "A longitudinal study of the job perception-job satisfaction relationship: a test of the three alternative specifications", Journal of Occupational and Organisational Psychology, Vol. 71, pp. 127-46.
29. Wright, T.A. and Cropanzano, R. (1997), "Well-being, satisfaction, and performance: another look at the happy/productive worker thesis", paper presented at the Annual Meeting of the Academy of Management, Boston, MA.
30. Yousef, D. (2000), "Organizational commitment a mediator of the relationship of leadership behavior with job satisfaction and performance in a non-western country", Journal of Managerial Psychology, Vol. 15 No. 1, pp. 6-28.