Disconfirming user expectations of the online service experience: Inferred versus direct disconfirmation modeling

Internet Research

Volumn 13, Issue 4, 2003, Pages 281-296

  O'Neill, Martin ^a   Palmer, Adrian ^b   Wright, Christine ^a  

^a AUBURN UNIVERSITY   (United States)

^b Cheltenham Gloucester College of Higher Education   (United Kingdom)

Author keywords

Electronic commerce; Evaluation; Online operation; Quality improvement; Service quality

Indexed keywords

EID: 0141816541     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240310488960     Document Type: Review

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