A framework for the introduction of total quality management into the is department

Journal of Computer Information Systems

Volumn 37, Issue 2, 1996, Pages 21-26

  Pearson, J Michael ^a   Crosby, Leon ^b   Orwig, Robert A ^c  

^a ST CLOUD STATE UNIVERSITY   (United States)

^b EMPORIA STATE UNIVERSITY   (United States)

^c NE Louisiana State University ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER DEMANDS; EMPIRICAL SURVEYS; INCREASED FLEXIBILITY; IS MANAGER; QUALITY OF PRODUCT; TOTAL QUALITY MANAGEMENTS (TQM); TQM IMPLEMENTATION;

CUSTOMER SATISFACTION; MANAGERS; TOTAL QUALITY MANAGEMENT;

MANAGEMENT;

EID: 3042912022     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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