Managing IT as a portfolio of services

European Management Journal

Volumn 21, Issue 4, 2003, Pages 467-483

  Peppard, Joe ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

IS organisation; IS service delivery; IS service management; IS service quality; IS service value; User satisfaction

Indexed keywords

EID: 0042513708     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0263-2373(03)00074-4     Document Type: Article

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