The Facilitators Perspective on Meetings and Implications for Group Support Systems Design

Data Base for Advances in Information Systems

Volumn 30, Issue , 1999, Pages 72-91

  Hayne, Stephen C ^a  

^a ARIZONA STATE UNIVERSITY WEST   (United States)

Author keywords

Collaboration; Electronic data Interorganizational meetings; Facilitation; Group support systems

Indexed keywords

EID: 0041990771     PISSN: 00950033     EISSN: None     Source Type: Journal    
DOI: 10.1145/344241.344246     Document Type: Article

References (70)

1. Aiken, M., Sheng, O. and Vogel, D. (1991). “Integrating Expert Systems with Group Decision Support Systems,” ACM Transactions on Information Systems, Vol. 9, No. 1, pp. 75–95.
2. Anson, R., Bostrom, R., and Wynne, B. (1995). “An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes,” Management Science, Vol. 41, No. 2, pp. 189–208.
3. Anson, R., and Heminger, R. (1991). “An Assessment of Process Facilitation in a Group Support System Setting,” Working Paper, Boise State University.
4. Bostrom, R., Anson, R., and Clawson, V. (1993). “Group Facilitation and Group Support Systems,” in Group Support Systems: A New Frontier, Jessup, L. Valacich, J., (Eds.), pp. 146–168.
5. Bouchard, T. (1972). “Training, Motivation and Personality as Determinants of the Effectiveness of Brainstorming Groups and Individuals,” Journal of Applied Psychology, Vol. 56, pp. 418–421.
6. Broome, B. J. and Keever, D. (1989). “Next Generation Group Facilitation,” Management Communication Quarterly, Vol. 3, pp. 107–127.
7. Burns, G. (1995). “The Secrets of Team Facilitation,” Training and Development, Vol. 49, No. 6, pp. 46–52.
8. Chidambaram, L., and Bostrom, R. (1996). “Group Development: A Review and Synthesis of Development Models,” Group Decision and Negotiation, Vol. 6, No. 2, pp. 159–187.
9. Chilberg, J. C. (1989). “A Review Of Group Process Designs For Facilitating Communication In Problem-Solving Groups,” Management Communication Quarterly, Vol. 3, No. 1, pp. 51–71.
10. Clawson, V., and Bostrom, R. (1996). “Research Driven Facilitation Training for Computer Supported Environments,” Group Decision and Negotiation, Vol. 6, No. 1, pp. 7–29.
11. Clawson, V., Bostrom, R., and Anson, R. (1993). “The Facilitation Role in Group Support Systems Environments,” Journal of Small Group Research, Vol. 24, No. 4, pp. 547–565.
12. Conklin, J., and Begeman, M. (1988). “gIBIS: A Hypertext Tool for Exploratory Policy Discussion,” ACM Transactions on Office Information Systems, Vol. 6, No. 4, pp. 303–331.
13. DeSanctis, G., and Gallupe, B.R. (1987). “A Foundation For The Study Of Group Decision Support Systems,” Management Science, Vol. 33, No. 5, pp. 589–609.
14. Dennis, A.R., Heminger, A.R., Nunamaker, J.F., and Vogel, D. (1990). “Bringing Automated Support to Large Groups: The Burr-Brown Experience,” Information and Management, Vol. 18, No. 3, pp. 111–121.
15. Dennis, A.R., Nunamaker, J.F., and Vogel, D. (1991). “A Comparison of Laboratory and Field Research in the “Study of Electronic Meeting Systems,” Journal of Management Information Systems, Vol. 7, No. 2, pp. 107–135.
16. Dennis, A.R., Pootheri, S., and Natarajan, V. (1998). “Lessons from the Early Adopters of Web Groupware,” Journal of Management Information Systems, Vol. 14, No. 4, pp. 65–86.
17. Doyle, M., and Straus, D. (1982). How to Make Meetings Work, New York: Berkeley Publishing Group.
18. Ellis, C.A., Gibbs, S.J., and Rein, G.L. (1991). “Groupware: Some Issues And Experiences,” Communications of the ACM, Vol. 34, No. 1, pp. 38–58.
19. Elwart-Keys, M., Halonen, D., Horton, M., Kass, R., and Scott, P. (1990). “User Interface Requirements For Face-to-Face Groupware,” in Proceedings of the CHI 1990 Conference, pp. 295–301.
20. Friedman, P. G. (1989). “Upstream Facilitation: A Proactive Approach to Managing Problemsolving Groups,” Management Communication Quarterly, Vol. 3, No. 1, pp. 33–50.
21. George, J., Dennis, A.R., and Nunamaker, J.F. (1992). “An Experimental Investigation of Facilitation in an EMS Decision Room,” Group Decision And Negotiation, Vol. 1, No. 1, pp. 57–70.
22. Greenberg, S., Roseman, M., Webster, D., and Bohnet, R. (1991). “Issues and Experiences Designing and Implementing Two Group Drawing Tools,” Proceedings of Hawaii International Conference on System Sciences, Vol. IV, pp. 139–148.
23. Grinyer, R. (1992). “A Cognitive Approach to Facilitating Group Strategic Decision Taking: Analysis of Practice and a Theoretical Interpretation,” Knowledge and Policy, Vol. 5, No. 3, pp. 26–49.
24. Griffith, T, Fuller, M. and Northcraft, G. (1998). “Facilitator Influence in Group Support Systems: Intended and Unintended Effects,” Information Systems Research, Vol. 9, No. 1, pp. 20–36.
25. Hackman, J., and Kaplan, R. (1974). “Interventions Into Group Process: An Approach to Improving The Effectiveness Of Groups,” Decision Sciences, Vol. 5, pp. 459–480.
26. Heron, J. (1989). The Facilitators’ Handbook, London: Kogan Page.
27. Hiltz, S., and Turoff, M. (1993). The Network Nation, (2nd ed.) Cambridge, MA: MIT Press.
28. Hirokawa, R.Y., and Gouran, D. (1989). “Facilitation of Group Communication: A Critique of Prior Research And an Agenda for Future Research,” Management Communication Quarterly, Vol. 3, No. 1, pp. 71–92.
29. Jay, A. (1976). “How To Run A Meeting,” Harvard Business Review, pp. 43–57.
30. Jessup, L., and Valacich, J. (1993). Group Support Systems: A New Frontier, New York: MacMillan.
31. Johansen, R. (1988). Groupware: Computer Support for Business Teams, New York: Free Press.
32. Johansen, R., Johansen, Sibbet D., Benson, S., Martin, A., Mittman, R., and Saffo, P. (1991). “What Is a Facilitator Anyway?” in E.H. Schein and R. Beckhard, (Eds.), Leading Business Teams: How Teams Can Use Technology and Group Process Tools to Enhance Performance, Reading, MA: Addison-Wesley, pp. 76–80.
33. Kelly, G., and Bostrom, R. (1998). “A Facilitator's General Model for Managing Socioemotional Issues in Group Support Systems Meeting Environments,” Journal of Management Information Systems, Vol. 14, No. 3, pp. 23–44.
34. Keltner, J.S. (1989). “Facilitation: Catalyst for group problem-solving,” Management Communication Quarterly, Vol. 3, No. 1, pp. 8–31.
35. Kerr, S., and Jermier, J. (1978). “Substitutes for Leadership: Their Meaning And Measurement,” Organizational Behavior and Human Performance, Vol. 22, pp. 375–403.
36. Killian, J., and Simmons, L. (1992). “The Zen of Facilitation,” Journal of Staff Development, Vol. 13, No. 3, pp. 2–5.
37. Lai, K.Y., and Malone, T.W. (1988). “Object Lens: A Spreadsheet For Cooperative Work,” in Proceedings of the Conference on CSCW, pp. 115–124.
38. Lewis, F. and Shakun, M. (1996). “Using MeetingWorks for Windows Group Support System to Implement Evolutionary Systems Design,” Group Decision and Negotiation, Vol. 5, No. 5, pp. 75–90.
39. Maier, N. and Hoffman, L.R. (1960). “Using Trained Developmental Discussion Leaders To Improve Further The Quality Of Group Decisions,” Journal of Applied Psychology, Vol. 44, No. 2, pp. 47–251.
40. Maier, N. and Maier, R.A. (1957). “An Experimental Test Of The Effects Of Developmental vs. Free Discussions On The Quality Of Group Decisions,” Journal of Applied Psychology, Vol. 41, No. 5, pp. 320–323.
41. Mandiwalla, M., Gray, R. and Olfman, L. (1997). “The Meta Environment: A New Group Support System Structure,” Journal of Organizational Computing and Electronic Commerce, Vol. 7, No. 1, pp. 35–55.
42. Malone, T.W., Grant, K.R., Lai, K.Y., Rao, R., and Rosenblitt, D. (1987). “Semi-Structured Messages Are Surprisingly Useful For Computer- Supported Coordination,” ACM Transactions on Office Information Systems, Vol. 5, No. 2, pp. 115–131.
43. Maren, M. (1991). “Master Your Meetings: A Tool to Focus Your Team,” Success, June, p. 48.
44. McGoff, C., and Ambrose, L. (1991). “Empirical Information from the Field: A Practitioners’ View of Using GDSS in Business,” in Proceedings of Hawaii International Conference on System Sciences, Vol. 3, pp. 805–811.
45. Mosvick R., and Nelson, R. (1992). We’Ve Got to Start Meeting Like This! A Guide to Successful Business Meeting Management, Glenview, IL: Scott, Foresman.
46. Niederman, F, Beise, C., and Beranek. P. (1996). “Issues and Concerns About Computer Supported Meetings: The Facilitators Perspective,” Management Information Systems Quarterly, Vol. 20, No. 1, pp. 1–22.
47. Nicol, R., Yechezkal, G., Paschetto, J., Rush, K., and Martin, C. (1999). “Collaborative Multimedia Applications,” Communications of the ACM, Vol. 42, No. 1, pp. 79–85.
48. Nunamaker, J.F., Dennis, A., Valacich, J., Vogel, D., and George, J. (1991). “Electronic Meeting Systems To Support Group Work,” Communications of the ACM, Vol. 34, No. 7, pp. 40–61.
49. Nunamaker, J.F., Vogel, D., Heminger, A., Martz, B., Grohowski, R., and McGoff, C. (1989). “Experiences at IBM with Group Support Systems,” Decision Support Systems, Vol. 5, No. 2, pp. 183–196.
50. Offner, A., Kramer, T, and Winter, J. (1996). “The Effects of Facilitation, Recording, and Pauses on Group Brainstorming,” Small Group Research, Vol. 27, No. 2, pp. 283–298.
51. Olson, M.H. (1987). “Computer Supported Cooperative Work,” Office: Technology and People, Vol. 3, No. 2, pp. 77–81.
52. Oppenheim, L. (1987). “Making Meetings Matter: A Report to the 3M Corporation,” 3M Meeting Management Institute, RO. Box 2963, Austin, TX.
53. Pendergast, M., and Hayne, S. (1994). “A Collaborative Systems Approach for Alleviating Group Convergence Problems in CSCW Processes,” Journal of Computer- Supported Cooperative Work.
54. Phillips, L.D., and Phillips, M.C. (1990). “Facilitating Work Groups: Theory and Practice,” Technical Report, Decision Analysis Unit, London School of Economics and Political Science, Houghton Street London NC2A 2AE, England.
55. Pinsonneault, A., and Kraemer, K.L. (1990). “The Effects of Electronic Meetings on Group Processes and Outcomes: An Assessment of the Empirical Research,” in European Journal of Operational Research, Vol. 46, No. 2, May, pp. 143–161.
56. Pollard, C., and Hayne, S. (1996). “The Reality of Meetings and the Use of Automated Meeting Tools,” Americas Information Systems Conference, pp. 250–253.
57. Poole, M., DeSanctis, G., Kersh, L., and Jackson, M. (1991). “An Observational Study of Everyday Use of a Group Decision Support System,” in Proceedings of Hawaii International Conference on System Sciences.
58. Random House. (1984). College Dictionary, New York, NY: Random House, Inc.
59. Rein, G. (1991). “A Group Mood Meter,” in Proceedings of Hawaii InternationaL Conference on System Sciences, Vol. 3, pp. 308–323.
60. Ridgeway, C., and Johnson C. (1990). “What is the Relationship Between Socioemotional Behavior and Status in Task Groups,” American Journal of Sociology, Vol. 95, No. 5, pp. 1189–1212.
61. Schwarz, R.M. (1994). The Skilled Facilitator: Practical Wisdom for Developing Effective Groups, San Francisco: Jossey-Bass Publishers.
62. Trigg, R. (1988). “Guided Tours and Tablestops: Tools for Communicating in a Hypertext Environment,” ACM Transactions on Office Information Systems, Vol. 6, No. 4, pp. 398440.
63. Van de Ven, A., and Delbecq, A. (1974). “The Effectiveness of Nominal, Delphi and Interacting Group Decision-Making Processes,” Academy of Management Journal, Vol. 17, pp. 605–621.
64. Viller, S. (1990). Computer Support for Group Facilitators: An Investigation, Unpublished doctoral thesis. University of Manchester.
65. Vroom, V, and Yetton, P. (1973). Leadership and Decision Making, Pittsburgh, PA: University of Pittsburgh Press.
66. Westley F, and Waters, J. (1988). “Group Facilitation Skills For Managers,” Management Education and Development, Vol. 18, No. 2, pp. 134–143.
67. Wheeler, B., and Valacich, J. (1996). “Facilitation, GSS, and Training as Sources of Process Restrictiveness and Guidance for Structure Group Decision Making: An Empirical Assessment,” Information Systems Research, Vol. 7, No. 4, pp. 429–450.
68. White, S., Dittrich, J., and Lang, J. (1980). “The Effects of Group Decision-Making Process and Problem Situation Complexity on Implementation Attempts,” Administrative Science Quarterly, Vol. 25, pp. 428–440.
69. Winograd, T. (1988). “A Language/Action Perspective on the Design of Cooperative Work,” Human-Computer Interaction, Vol. 3, No. 1, pp. 3–30.
70. Zigurs, I., Poole, M., and DeSanctis, G. (1988). “A Study of Influence in Computer-Mediated Group Decision Making,” Management Information Systems Quarterly, Vol. 12, No. 4, pp. 625–644.