Determining the cost of it services

Communications of the ACM

Volumn 45, Issue 9, 2002, Pages 61-67

  Gerlach, James ^a   Neumann, Bruce ^a   Moldauer, Edwin ^c   Argo, Martha ^c   Frisby, Daniel ^b  

^a UNIVERSITY OF COLORADO   (United States)

^b Canadian Forces Experimentation Centre   (Canada)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0041882026     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/567498.567500     Document Type: Article

References (6)

1. Hufnagel, E.M. and Birnberg, J.G. Perceived chargeback system fairness: A laboratory experiment. Accounting, Management and Information Technology 4, 1 (1994), 1-22.
2. Liebmann, L. The meter is running. Communication Week (September 23, 1996), 50-55.
3. Oleson, T.D. Price of precision. CIO Magazine, (February 15, 1998), 34-38.
4. Olson, M.H. and Ives, B. Chargeback systems and user involvement in information systems - An empirical investigation. MIS Quarterly 6, 2 (1982), 47-60.
5. Ross, J.W., Vitale, M.R., and Beath, C.M. The untapped potential of IT chargeback. MIS Quarterly 23, 2 (1999), 215-237.
6. Turney, P.B. Common Cents: The ABC Performance Breakthrough: How to Succeed With Activity-Based Costing. Cost Technology, Hillsboro, OR, 1992.