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Volumn 18, Issue 1, 2001, Pages 31-42

ERIC user services: Changes and evaluation for the future

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0041825531     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0740-624X(00)00064-2     Document Type: Article
Times cited : (1)

References (15)
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    • (1997) Electronic Library , vol.15 , Issue.4 , pp. 271-278
    • Davenport, E.1    Procter, R.2    Goldenberg, A.3
  • 2
    • 0031535047 scopus 로고    scopus 로고
    • The shape of services to come: Value-based reference service for the largely digital library
    • Ferguson C.D., Bunge C.A. The shape of services to come Value-based reference service for the largely digital library . College & Research Libraries. 58:1997;252-265.
    • (1997) College & Research Libraries , vol.58 , pp. 252-265
    • Ferguson, C.D.1    Bunge, C.A.2
  • 4
    • 0003308218 scopus 로고    scopus 로고
    • Offering high quality reference service on the Web: The Collaborative Digital Reference Services (CDRS)
    • Available:
    • Kresh, D. N. (2000). Offering high quality reference service on the Web: The Collaborative Digital Reference Services (CDRS). D-Lib Magazine. Available: http://www.dlib.org/dlib/june00/kresh/06kresh.html.
    • (2000) D-Lib Magazine
    • Kresh, D.N.1
  • 5
    • 0003936837 scopus 로고
    • Champaign, Ill.: University of Illinois, Graduate School of Library and Information Science
    • Lancaster, F. W. (1993). If you want to evaluate your library ... 2nd ed. Champaign, Ill.: University of Illinois, Graduate School of Library and Information Science.
    • (1993) If You Want to Evaluate Your Library ... 2nd Ed.
    • Lancaster, F.W.1
  • 6
    • 0011007725 scopus 로고
    • Beyond the desk: Enhanced reference staffing for the electronic library
    • Mardikian J., Kessleman M. Beyond the desk enhanced reference staffing for the electronic library . Reference Services Review. 23:(1):1995;21-28.
    • (1995) Reference Services Review , vol.23 , Issue.1 , pp. 21-28
    • Mardikian, J.1    Kessleman, M.2
  • 7
    • 0039231210 scopus 로고    scopus 로고
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    • Moore A. As I sit studying www-based reference services . Internet Reference Services Quarterly. 3:(1):1998;29-36.
    • (1998) Internet Reference Services Quarterly , vol.3 , Issue.1 , pp. 29-36
    • Moore, A.1
  • 9
    • 0001228924 scopus 로고
    • Development and testing of a reference transaction assessment instrument
    • Murfin M.E., Gugelchuk G.M. Development and testing of a reference transaction assessment instrument. College & Research Libraries. 48:1987;314-338.
    • (1987) College & Research Libraries , vol.48 , pp. 314-338
    • Murfin, M.E.1    Gugelchuk, G.M.2
  • 11
    • 0032269644 scopus 로고    scopus 로고
    • Service perspectives for the digital library remote reference services
    • Sloan B. Service perspectives for the digital library remote reference services. Library Trends. 47:(1):1998;117-143.
    • (1998) Library Trends , vol.47 , Issue.1 , pp. 117-143
    • Sloan, B.1
  • 13
    • 85013978245 scopus 로고    scopus 로고
    • Future service models and the convergence of functions: The reference librarian as technician, author and consultant
    • Sutton S.A. Future service models and the convergence of functions the reference librarian as technician, author and consultant . Reference Librarian. 54:1996;125-143.
    • (1996) Reference Librarian , vol.54 , pp. 125-143
    • Sutton, S.A.1
  • 15
    • 0002736755 scopus 로고
    • Measuring service quality in special libraries: Lessons from service marketing
    • White M.D., Abels E.G. Measuring service quality in special libraries lessons from service marketing . Special Libraries. 86:(1):1995;36-45.
    • (1995) Special Libraries , vol.86 , Issue.1 , pp. 36-45
    • White, M.D.1    Abels, E.G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.