AskA's: Lesson learned from K-12 digital reference services

Reference and User Services Quarterly

Volumn 38, Issue 1, 1998, Pages 63-71

  David Lankes, R ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0040117245     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (46)

1. N. J. Belkin, "Anomalous States of Knowledge as a Basis for Information Retreival," Canadian Journal of Information Science 5: 133-43; S. Sutton, "Future Service Models and the Convergence of Functions: The Reference Librarian as Technician, Author, and Consultant," in The Roles of Reference Librarians: Today and Tomorrow, ed. K. Low (New York: Hawthorn Pr., 1996), 131-33.
2. N. J. Belkin, "Anomalous States of Knowledge as a Basis for Information Retreival," Canadian Journal of Information Science 5: 133-43; S. Sutton, "Future Service Models and the Convergence of Functions: The Reference Librarian as Technician, Author, and Consultant," in The Roles of Reference Librarians: Today and Tomorrow, ed. K. Low (New York: Hawthorn Pr., 1996), 131-33.
3. R. Taylor, "Question Negotiation and Information Seeking in Libraries," College & Research Libraries 29: 178-94.
4. Ibid.
5. Sutton, "Future Service Models and the Convergence of Functions."
6. M. E. Bobp and others, "The Emergence of Systemwide Electronic Access to Information Sources: The Experience of Two California State University Libraries," The Reference Librarian 39: 111-30.
7. J. Still and F. Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1): 15-18.
8. J. Balas, "The Internet and Reference Services," Computers in Libraries 15 (6): 39-41; Examples include Feeney, 1993; Bobp and others, 1993; Cainor and Foster, 1993; Arms, 1990; Branse, 1993; Machovec, 1993.
9. J. Mardikian and M. Kesselman, "Beyond the Desk: Enhanced Reference Staffing for the Electronic Library," Reference Services Review 23 (1): 22-23.
10. P. W. He and M. Knee, "The Challenge of Electronic Services Librarianship," Reference Services Review 23 no. 4 (1995): 7.
11. Ibid., 9.
12. C. R. McClure, "User-Based Data Collection Techniques and Strategies for Evaluating Networked Information Services," Library Trends 42: 592.
13. D. R. Callahan, "The Librarian as Change Agent in the Diffusion of Technological Innovation," The Electronic Library 9 (1): 13-16.
14. C. R. McClure and others, Libraries and the Internet/NREN: Perspectives, Issues, and Challenges (Westport, Conn.: Mecklermedia, 1994).
15. Larry Oberg, "Response to Hammond: Paraprofessionals at the Reference Desk - The End of the Debate," Reference Librarian 37 (1992):105-07 in Mardikian and Kesselman, "Beyond the Desk," 21.
16. Larry Oberg, "Response to Hammond: Paraprofessionals at the Reference Desk - The End of the Debate," Reference Librarian 37 (1992):105-07 in Mardikian and Kesselman, "Beyond the Desk," 21.
17. D. W. Lewis, "Traditional Reference Is Dead, Now Let's Move on to Important Questions," The Journal of Academic Librarianship 21 (1): 10-12.
18. McClure, "User-Based Data Collection Techniques and Strategies for Evaluating Networked Information Services," 67; A. Jensen and J. Sih, "Using Email and the Internet to Teach Others at Their Desktops," Online 19 (5): 82-86.
19. McClure, "User-Based Data Collection Techniques and Strategies for Evaluating Networked Information Services," 67; A. Jensen and J. Sih, "Using Email and the Internet to Teach Others at Their Desktops," Online 19 (5): 82-86.
20. He and Knee, "The Challenge of Electronic Services Librarianship."
21. G. E. Strong, "Toward a Virtual Future," in The Roles of Reference Librarians: Today and Tomorrow, ed. K. Low (New York: Hawthorn Pr., 1996): 153-61.
22. Sutton, "Future Service Models and the Convergence of Functions."
23. Ibid., 129.
24. Ibid., 131.
25. Ibid., 135.
26. Ibid, 136.
27. Ibid., 138.
28. Still and Campbell, "Librarian in a Box," 16.
29. Sutton refers to Saffo's (1994) concept of context.
30. Sutton, "Future Service Models and the Convergence of Functions."
31. W. J. Clinton, State of the Union Address [WWW Document] (Washington, 1997 [cited 28 July 1998]), available from: http://www.whitehouse.gov/WH/ New/other/sotu.html.
32. For example, see Scholastic Corporation at http://www.scholastic.com.
33. Kirk Winter's EdInfo from the Department of Education.
34. Through the 21st Century teacher site at Dr. Math, Ask Dr. Math [WWW Resource] (Swarthmore, 1997 [cited 28 July 1998]), available from: http://forum.swarthmore.edu/dr.math/dr-math.html.
35. MAD Scientist, The MAD Scientist Network, from Graduate Student Perspectives [WWW Document] (St. Louis, Mo., 1997 [cited 28 July 1998]), available from: R. D. Lankes, "AskERIC and the Virtual Library: Lessons for Emerging Digital Libraries," Internet Research 5 (1): 56-63.
36. KidsConnect, KidsConnect [WWW Document] (Syracuse, N.Y., 1998 [cited 28 July 1998]), available from: http://www.ala.org/ICONN/kidsconn.html.
37. R. D. Lankes and others, The Virtual Reference Desk: A Proposal to the Department of Education. Unpublished proposal, ERIC Clearinghouse on Information and Technology, Syracuse University, Syracuse, N.Y., 1996.
38. NLE, Access for All: A New National Library for Tomorrow's Learners. The Report of the National Library of Education Advisory Task Force [WWW Document], (Washington, D.C., 1997 [cited 28 July 1998]), available from: http://www.ed.gov/ pubs/AccessforAll/title.html.
39. A Gore, Vice President Gore Praises Union Efforts to Connect 700 of the Nation's Poorest Schools to the Internet [WWW Document] (Washington, D.C., 1998 [cited 28 April 1998]), available from: http://library.whitehouse.gov/PressReleases.cgi?date=0& briefing=1.
40. E. Sutton and L. Holt, "The Reference Interview," in Reference and Information Services: An Introduction, ed. R. Bopp and L. Smith (Englewood, Colo.: Libraries Unlimited, 1995): 36-54.
41. D. Grogan, Practical Reference Work (London: Library Association, 1991), 63.
42. Sutton and Holt, "The Reference Interview," 37
43. R. D. Lankes, , Building & Maintaining Internet Information Services: K-12 Digital Reference Services, (unpublished book) (Syracuse, N.Y.: ERIC Clearinghouse on Information and Technology, 1998), 45.
44. McClure and others, Libraries and the Internet/NREN.
45. Lankes, Building & Maintaining Internet Information Services: K-12 Digital Reference Services.
46. R. D. Lankes, "The Virtual Reference Desk: Building a Network of Expertise for America's Schools," in Virtual Reference Desk Project Information [WWW Document] (Syracuse, NY, 1998 [cited 28 July 1998]), available from http://www.vrd.org/Workshop/.