Beyond the desk: Enhanced reference staffing for the electronic library

Reference Services Review

Volumn 23, Issue 1, 1995, Pages 21-93

  Mardikian, Jackie ^a   Kesselman, Martin ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0011007725     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb049234     Document Type: Review

References (16)

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2. Virginia Massey-Burzio, etal., “Reference Encounters of a Different Kind: A Symposium,” Journal of Academic Librarianship 18, no. 5 (November 1992): 276-286.
3. Larry Oberg, “Response to Hammond: Paraprofessionals at the Reference Desk: The End of the Debate,” Reference Librarian 17, no. 37 (1992): 105-107.
4. Ann Bristow, “Academic Reference Service over Electronic Mail,” College and Research Libraries News 53, no. 10 (November 1992): 631-632, 637; Jennifer Cargill, “The Electronic Reference Desk: Reference Service in an Electronic World,” Library Administration and Management 6, no. 2 (Spring 1992): 82-85; Nancy L. Eaton, “Document Delivery and On-Demand Publishing: Implications for Reference Service,” College and Research Libraries News 53, no. 8 (September 1992): 508-510.
5. James Rettig, “Sharing Our Bibliographic Knowledge,” Journal of Academic Librarianship 11, no. 2 (May 1985): 76-77.
6. Massey-Burzio.
7. Massey-Burzio.
8. Connie Wu, Michael Bowman, and Judy Gardner, “Effective Liaison Relationships in an Academic Library,” College and Research Libraries News 55, no. 5 (May 1994): 254-255.
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10. Mary Page and Martin Kessleman, “Teaching the Internet: Challenges and Opportunities,” Research Strategies, in press.
11. Virginia Teifel, “The Gateway to Information: A System Redefines How Libraries Are Used,” American Libraries 22, no. 9 (October 1991): 858-860; Susan J. Barnes, “An Electronic Library Grows: The Gateway to Cornell University's Albert R. Mann Library,” Computers in Libraries 13, no. 8 (September 1993): 12-15; Ilene Rockman, “Editorial: Innovation in Reference Services,” Reference Services Review 22, no. 3 (Fall 1994): 5.
12. Jerry Campbell, “Shaking the Conceptual Foundations of Reference,” Reference Services Review 20, no. 4 (Winter 1992): 29-35.
13. Charles W. Bailey, Jr., Jeff Fadell, and Judy E. Myers, “The Index Expert System: A Knowledge-Based System to Assist Users in Index Selection,” Reference Services Review 17, no. 4 (Winter 1989): 19-28; Charles W. Bailey, Jr., “The Intelligent Reference Information System Project. A Merger of CD-ROM LAN and Expert System Technologies,” Information Technology and Libraries 11, no. 3 (September 1992): 237-244.
14. Robert J. Veenstra, “Clinical Medical Librarian Impact on Patient Care: A One Year Analysis,” Bulletin of the Medical Library Association 80, no. 1 (January 1992): 19-22.
15. Mary Biggs, et al., “Replacing the Fast Fact Drop-In with Gourmet Information Service: A Symposium,” Journal of Academic Librarianship 11, no. 2 (May 1985): 68-78; Beth J. Shapiro, “Trying to Fix What's Wrong with Reference,” Journal of Academic Librarianship 13, no. 5 (November 1987): 286-291.
16. Richard E. Lucier, “Towards a Knowledge Management Environment: A Strategic Framework,” EDUCOM Review 27, no. 6 (November 1992): 24-31.