Information technology in frontline service work organization

Journal of Sociology

Volumn 37, Issue 2, 2001, Pages 177-206

  Yeuk Mui, May Tam ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

call centres; job satisfaction; work skills; work stress; workplace monitoring

Indexed keywords

EID: 0038976581     PISSN: 14407833     EISSN: None     Source Type: Journal    
DOI: 10.1177/144078301128756283     Document Type: Article

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