Beyond the universal user: How to design for the universe of users

Proceedings/STC, Society for Technical Communication Annual Conference

Volumn , Issue , 2003, Pages 268-272

  Bowie, Jennifer L ^a  

^a TEXAS TECH UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ENGINEERING RESEARCH; INFORMATION TECHNOLOGY; SOFTWARE ENGINEERING; USABILITY ENGINEERING; USER INTERFACES;

UNIVERSAL USER; USABILITY TESTING; USER CENTERED DESIGN;

SYSTEMS ANALYSIS;

EID: 0038602704     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (22)

1. Aschauer, A. "Tinkering with technological skill: An examination of the gendered uses of technology." Computers and Composition, 16(1), 1999, 7-23
2. Barnum, C. Usability testing and research. New York, Longman, 2002
3. Beyer, H., and Holtzblatt. K. Contextual design: Defining customer-centered systems. San Francisco, Morgan Kaufman, 1998
4. Bloomberg, J., Giancomi, J., Mosher A., and Swenton-Wall, P. "Ethnographic field methods and their relation to design." In D. Schuler and A. Namioka (Eds.), Participatory design: Principles and practices. Hillsdale, NJ, Lawrence Erlbaum Associates, 1993, 123-156
5. Bødker, S., and Gronbæk, K. "Cooperative prototyping: Users and designers in mutual activity." International Journal of Man-Machine Studies, 134, 1999, 453-478
6. Bødker, S., Grobæk, K., and Kyng, M. "Cooperative design: Techniques and experiences from the Scandinavian scene." In D. Schuler & A. Namioka (Eds.), Participatory design: Principles and practices, Hillsdale, NJ, Lawrence Erlbaum Associates, 1993, 157-176
7. Dumas, J., and Redish, J. A practical guide to usability testing. Norwood NJ, Ablex, 1994
8. Ehn, P. "Scandinavian design: On participation dn skill." In D. Schuler & A. Namioka (Eds.), Participatory design: Principles and practices. Hillsdale, NJ, Lawrence Erlbaum Associates. 1993, 41-77
9. Gilligan, C. In a different voice: psychological theory and women's development. Cambridge, MA, Harvard UP, 1993
10. Hoffman, H.A. "Extended abstract: Gender bias in intermediate educational communication." Women and Language, 17(2), 1994, 43
11. Holtzblatt, K., & Jones S. "Cooperative design: Techniques and experiences from the Scandinavian scene." In D. Schuler & A. Namioka (Eds.), Participatory design: Principles and practices. Hillsdale, NJ, Lawrence Erlbaum Associates, 1993, 157-175
12. Lakoff, R. "Language and woman's place." Language and Society. 2, 1973, 45-80. Rpt. in C. Roman, S. Juhasz, & C. Miller (Eds.), The Women & Language Debate. New Brunswick, Rutgers University Press, 1994, 280-291
13. Lawton, C.A. "Gender differences in pointing accuracy in computer-simulated 3D mazes." Sex Roles: A Journal of Research, January, 1999, 1-11. Retrieved November 20, 2002 from Findarticles.com on the World Wide Web: http//www.findarticles.com/cf_0/m2294/1_40/54250820/p12/article.jhtml?term= gender+differences+media.
14. Muller, M.J. "PICTIVE: Democratizing the dynamics of the design session." In Namioka, A. and Schuler, D. (Eds.), Participatory design: Principles and practices. Hillsdale, New Jersey, Lawrence Erlbaum Associates, 1993
15. Raven, M., and Flanders, A. "Using contextual inquiry to learn about your audiences." Journal of Computer Documentation, 20(1), 1996, 1-13
16. Sadker, M., & Sadker, D. "Confronting sexism in the classroom." In S.L. Gabrial & I. Smithson (Eds.), Gender in the Classroom: Power and Pedagogy. Chicago, University of Illinois Press, 176-187, 1990
17. Schuler, D., & Namioka, A. (Eds.), Participatory design: Principles and practices. Hillsdale, NJ, Lawrence Erlbaum Associates, 1993
18. Sless, D. "Better information presentation: Satisfying consumers?" Visible Language, 30(3), 1996, 246-267.
19. Spinuzzi, C. "A Scandinavian challenge, a US response: Methodological assumptions in Scandinavian and US prototyping approaches," ACM SIGDOC 2002 Conference Proceedings. New York, ACM, 2002, 208-215
20. Spinuzzi, C. "Investigating the technology-work relationship: A critical comparison of three qualitative field methods," IEEE 2000, 419-432.
21. Wilding, Faith. "Where is feminism in cyberfeminism?" Retrieved January 21, 2003 from the World Wide Web: http://www.obn.org/cfundef/faith_def.html. 1998
22. Winsor, D. "Ordering work: Blue-collar literacy and the political nature of genre." Written Communication, 17(2), 2000,155-184