Factors influencing the experience of website usage

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2002, Pages 846-847

  Mahlke, Sascha ^a  

^a Eye Square ^*  (Germany)

Author keywords

Aspects of experience; Hedonic quality; Perceived website quality; User experience

Indexed keywords

ASPECTS OF EXPERIENCE; EASE-OF-USE; HEDONIC QUALITY; PERCEIVED USEFULNESS; RESEARCH MODELS; RESEARCH QUESTIONS; USER EXPERIENCE; WEBSITE QUALITY;

HUMAN ENGINEERING;

WEBSITES;

EID: 0038387789     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/506443.506628     Document Type: Conference Paper

References (6)

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3. Heijden, H.v.d. Factors influencing the usage of websites: the case of a generic portal in the Netherlands. Proceedings of the 2001 Bled conference on Electronic Commerce, Bled, 2001.
4. Novak, T.P., Hoffman, D.L., Yung, Y.-F. Measuring the Customer Experience in Online Environments: a structural modeling approach. Marketing Science, 19, 1, 2000, 22-42.
5. Norman, D.A. The invisible computer. MIT Press, Cambridge MA, 1998.
6. Venkatesh, V. & Davis, F.D. A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, 46,2, 2000, 186-204.