Working Together in a Divided Society: A Study of Intergroup Communication in the Northern Ireland Workplace

Journal of Business and Technical Communication

Volumn 17, Issue 3, 2003, Pages 285-318

  Hargie, Owen ^a,b,c   Dickson, David ^a   Nelson, Seanenne ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

^b NORWEGIAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Norway)

^c European Communication Association   (United Kingdom)

Author keywords

Communication audits; Critical incident technique; Divided workplaces; Focus groups; Intergroup relations; Organizational communication; Retrospective interviews; Social network analysis

Indexed keywords

EID: 0038336349     PISSN: 10506519     EISSN: None     Source Type: Journal    
DOI: 10.1177/1050651903017003002     Document Type: Review

References (58)

1. Anderson, Lance, and Sandra Wilson. "Critical Incident Technique." Applied Measurement Methods in Industrial Psychology. Ed. Deborah Whetzel and George Wheaton. Palo Alto, CA: Davies-Black, 1997. 89-112.
2. Argyle, Michael. The Social Psychology of Work. 2nd ed. London: Penguin Books, 1989.
3. Barker, Randolph, and Martin R. Camarata. "The Role of Communication in Creating and Maintaining a Learning Organization: Preconditions, Indicators and Disciplines." Journal of Business Communication 35 (1998): 443-67.
4. Borisoff, Deborah, and David A. Victor. Conflict Management: A Communication Skills Approach. Boston: Allyn & Bacon, 1998.
5. Branscombe, Nyla, Naomi Ellemers, Russell Spears, and Bertjan Doosje. "The Context and Content of Social Identity Threat." Social Identity. Ed. Naomi Ellemers, Russell Spears, and Bertjan Doosje. Oxford, Eng.: Blackwell, 1999. 35-58.
6. Brown, Rupert. Group Processes: Dynamics within and between Groups. Oxford, Eng.: Blackwell, 2000.
7. Bullis, Connie, and Betsy Wackernagel Bach. "Are Mentor Relationships Helping Organizations? An Exploration of Developing Mentee-Mentor-Organizational Identifications Using Turning Point Analysis. " Communication Quarterly 37 (1989):199-213.
8. Burton, Frank. The Politics of Legitimacy. London: Routledge, 1979.
9. Cairns, Ed. "The Development of Ethnic Discrimination in Young Children in Northern Ireland." A Society under Stress: Children and Young People in Northern Ireland. Ed. Jeremy Harbison and Joan Harbison. London: Open Books, 1980. 115-27.
10. -. "Understanding Conflict and Promoting Peace in Ireland: Psychology's Contribution." Irish Journal of Psychology 15.2-3 (1994): 393-480.
11. Capozza, Dora, and Rupert Brown. Social Identity Processes. London: Sage, 2000.
12. Clampitt, Phillip G., and Cal W. Downs. "Employee Perceptions of the Relationship between Communication and Productivity: A Field Study." Journal of Business Communication 30 (1993): 5-28.
13. Dickson, David. "The Focus Group Approach." The Handbook of Communication Audits for Organisations. Ed. Owen Hargie and Dennis Tourish. London: Routledge, 2000. 85-103.
14. Dickson, David A., Owen D. W. Hargie, and Seanenne Rainey. "Communication and Relational Development between Catholic and Protestant Students in Northern Ireland." Australian Journal of Communication 27.1 (2000): 67-82.
15. Downs, Cal, Sue DeWine, and Howard Greenbaum. "Measures of Organizational Communication." Communication Research Measures: A Sourcebook. Ed. Rebecca Rubin, Phillip Palmgreen, and Howard Sypher. New York: Guilford, 1994, 57-78.
16. Edelmann, Robert. Interpersonal Conflict at Work. Leicester, UK: BPS Books, 1993.
17. Gallois, Cynthia, Howard Giles, Elizabeth Jones, Aaron C. Cargile, and Hiroshi Ota. "Accommodating Intercultural Encounters: Elaborations and Extensions." Intercultural Communication Theory. Ed. R. Wiseman. Thousand Oaks, CA: Sage, 1995.
18. Gardner, John, Neil Paulson, Cynthia Gallois, Victor Callan, and Peter Monaghan. "Communication in Organizations: An Intergroup Perspective. " The New Handbook of Language and Social Psychology. Ed. W. Peter Robinson and Howard Giles. Chichester, Eng: Wiley, 2001. 561-84.
19. Gaska, Anne, and Dieter Frey. "Occupation-Determined Role Relationships." The Diversity of Human Relationships. Ed. Ann E. Auhagen and Maria Von Salisch. Cambridge, UK: Cambridge University Press, 1996. 289-313.
20. Giles, Howard, and Nikolas Coupland. Language: Contexts and Consequences. Buckingham, Eng.: Open University Press, 1991.
21. Hargie, Colin, Dennis Tourish, and Owen Hargie. "Managers Communicating: An Investigation of Core Situations and Difficulties within Educational Organizations." International Journal of Education Management 8.6 (1994): 23-28.
22. Hargie, Owen, and David Dickson, eds. Researching the Troubles: Social Science Perspectives on the Northern Ireland Conflict. Edinburgh, Scot.: Mainstream, 2003.
23. Hargie, Owen, David Dickson, and Dennis Tourish. Communication in Management. Aldershot, UK: Gower, 1999.
24. Hargie, Owen, and Dennis Tourish. "Auditing Professional Practice." Handbook of Communication Auditsfor Organisations. Ed. Owen Hargie and Dennis Tourish. London: Routledge, 2000. 128-51.
25. -. "Data Collection Log-Sheet Methods." Handbook of Communication Audits for Organisations. Ed. Owen Hargie and Dennis Tourish. London: Routledge, 2000. 104-27.
26. -, eds. Handbook of Communication Audits for Organisations. London: Routledge, 2000.
27. Hennink, Monique, and Ian Diamond. "Using Focus Groups in Social Research." Handbook of the Psychology of Interviewing. Ed. Amina Memon and Ray Bull. Chichester, UK: Wiley, 1999. 113-41.
28. Jehn, K. "Qualitative Analysis of Conflict Types and Dimensions in Organizational Groups." Administrative Science Quarterly 42 (1997): 538-66.
29. Johnson, J. David, William A. Donahue, Charles K. Atkin, and Sally Johnson. "Differences between Organizational and Communication Factors Related to Contrasting Innovations." Journal of Business Communication 32 (1995): 65-80.
30. King, Nigel, and Neil Anderson. Innovation and Change in Organizations. London: Routledge, 1995.
31. Kramer, R. M. "Intergroup Relations and Organizational Dilemmas: The Role of Categorization Processes." Research in Organizational Behavior 13 (1991): 191-228.
32. Lunt, Peter, and Sonia Livingstone. "Rethinking the Focus Group in Media and Communication Research." Journal of Communication 46 (1996): 79-98.
33. Maas, Anne, Luigi Castelli, and Luciano Arcuri. "Measuring Prejudice: Implicit versus Explicit Techniques." Social Identity Processes. Ed. Dora Capozza and Rupert Brown. London: Sage, 2000. 96-116.
34. Morgan, L. David. Planning Focus Groups: Focus Group Kit 2. Thousand Oaks, CA: Sage, 1998.
35. Morrow, Duncan, Karin Eyben, and Derick Wilson. "From the Margin to the Middle: Taking Equity, Diversity and Interdependence Seriously." Researching the Troubles: Social Science Perspectives on the Northern Ireland Conflict. Ed. Owen Hargie and David Dickson. Edinburgh, Scot.: Mainstream, 2003.
36. Neill, Williams J. V., Diana S. Fitzsimons, and Brendan Murtagh. Reimaging the Pariah City: Urban Development in Belfast and Detroit. Aldershot, Eng.: Avebury, 1995.
37. Nelson, Reed D. "Social Network Analysis as Intervention Tool. " Group and Organization Studies 13.1 (1988): 39-58.
38. Neuberger, Oswald. "Relationships between Colleagues." The Diversity of Human Relationships. Ed. Ann. E. Auhagen and Maria Von Salisch. Cambridge, Eng.: Cambridge University Press, 1996. 269-88.
39. Niens, Ulrike, Ed Cairns, and Miles Hewstone. "Contact and Conflict in Northern Ireland." Researching the Troubles: Social Science Perspectives on the Northern Ireland Conflict. Ed. Owen Hargie and David Dickson. Edinburgh, Scot.: Mainstream, 2003.
40. Oakes, Penelope J., S. Alexander Haslam, and John C. Turner. Stereotyping and Social Reality. Oxford, Eng.: Blackwell, 1994.
41. Otten, Sabine, and Amelie Mummenday. "Valence-Dependent Probability of Ingroup Favouritism between Minimal Groups: An Integrative View on the Positive-Negative Asymmetry in Social Discrimination." Social Identity Processes. Ed. Dora Capozza and Rupert Brown. London: Sage, 2000. 33-48.
42. Pepper, Gerald L. Communication in Organizations: A Cultural Approach. New York: McGraw-Hill, 1995.
43. Quinn, Dennis. Auditing Internal Communication in a Major Police Organisation. Diss. University of Ulster, 1999.
44. Riley, Patricia. "Reconstructing Methodology: Giving Voice to Sticky Webs and Fuzzy Rigor." Organizational Communication and Change. Ed. Phillip Salem. Cresskill, NJ: Hampton Press, 1999. 189-206.
45. Robinson, Sharon E., Saril L Roth, and Lynn L. Brown. "Morale and Job Satisfaction among Nurses: What Can Hospitals Do?" Journal of Applied Social Psychology 23 (1993): 244-51.
46. Shepard, Carolyn A., Howard Giles, and Beth A. Le Poire. "Communication Accommodation Theory." The New Handbook of Language and Social Psychology. Ed. W. Peter Robinson and Howard Giles. Chichester, Eng.: Wiley, 2001. 33-56.
47. Sherif, Muzafer, and Carolyn Sherif. Groups in Harmony and Tension: An Integration of Studies on Intergroup Relations. New York: Octagon Books, 1953.
48. Sias, Patricia M., and Daniel J. Cahill. "From Coworkers to Friends: The Development of Peer Friendships in the Workplace." Western Journal of Communication 62 (1998): 273-99.
49. Stringer, Maurice, and Neil McLaughlin-Cook. "The Effects of Limited and Conflicting Information on Group Categorization in Northern Ireland." Journal of Applied Social Psychology 15 (1985): 399-407.
50. Tajfel, Henri. Social identity and Intergroup Relations. Cambridge, Eng.: Cambridge University Press, 1982.
51. Tayeb, Monir. "Japanese Managers and British Culture: A Comparative Case Study." International Review of Human Resource Management 5 (1994): 145-66.
52. Tourish, Dennis, and Owen Hargie. "Auditing Staff-Management Communication in Schools: A Framework for Evaluating Performance." International Journal of Education Management 12.4 (1998): 176-82.
53. -. "Communication between Managers and Staff in the NHS: Trends and Prospects." British Journal of Management 9 (1998): 53-71.
54. Turner, John C. "Some Current Issues in Research on Social Identity and Self-Categorization Theories." Social Identity. Ed. Naomi Ellemers, Russell Spears, and Bertjan Doosje. Oxford, Eng.: Blackwell, 1999. 6-34.
55. -. "Towards a Cognitive Redefinition of the Social Group." Social Identity and Intergroup Relations. Ed. Henri Tajfel, Cambridge, Eng.: Cambridge University Press, 1982. 15-40.
56. Van Slyke, Erik. Listening to Conflict. New York: AMACOM, 1999.
57. White, Harrison, Scott Boorman, and Ronald L. Brieger, "Social Structure from Multiple Networks: Blockmodels of Roles and Positions." American Journal of Sociology 81 (1976): 730-80.
58. Winstead, Barbara A., Valerian J. Derlega, Melinda J. Montgomery, and Constance Pilkington. "The Quality of Friendships at Work and Job Satisfaction." Journal of Social Psychology 12 (1995): 199-215.