Documentation, participatory citizenship, and the Web: The potential of open systems

ACM SIGDOC Annual International Conference on Computer Documentation, Proceedings

Volumn , Issue , 2002, Pages 194-199

  Spinuzzi, Clay ^a  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

Author keywords

Customer Relationship Management; Open systems

Indexed keywords

COMPUTER AIDED DESIGN; COMPUTER SUPPORTED COOPERATIVE WORK; OPEN SYSTEMS; WEBSITES;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM);

SYSTEM PROGRAM DOCUMENTATION;

EID: 0037628105     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (17)

1. Ackerman, M.S. and McDonald, D.W. Answer Garden 2: Merging organizational memory with collaborative help. in CSCW '96 Conference Proceedings, ACM, Inc., New York, 1996, 97-105.
2. Barnum, C.M. Usability testing and research. Longman, New York, 2002.
3. Berglund, E. and Priestly, M. Open-source documentation: In search of user-driven, just-in-time writing. in ACM SIGDOC 2001 Conference Proceedings, ACM, Inc., New York, 2001, 132-141.
4. Blomberg, J., Suchman, L. and Trigg, R. Back to work: Renewing old agendas for cooperative design. in Kyng, M. and Mathiassen, L. eds. Computers and Design in Context, MIT Press, Cambridge, MA, 1997, 267-288.
5. Breuch, L.-A.K., Zachry, M. and Spinuzzi, C. Usability instruction in technical communication programs: New directions in curriculum development. Journal of Business and Technical Communication, 15 (2). 223-240.
6. Clement, A. Computing at work: Empowering action by "low-level" users. Communications of the ACM, 37 (1). 52-63.
7. Doheny-Farina, S. The wired neighborhood. Yale University Press, New Haven, 1996.
8. Dumas, J.S. and Redish, J. A practical guide to usability testing. Ablex Publishing Corp., Norwood, NJ, 1993.
9. Faber, B.D. Community action and organizational change. Southern Illinois University Press, Carbondale and Edwardsville, 2002.
10. Johnson, R.R. User-centered technology: A rhetorical theory for computers and other mundane artifacts. SUNY Press, New York, 1998.
11. Raven, M.E. and Flanders, A. Using contextual inquiry to learn about your audiences. Journal of Computer Documentation, 20 (1). 1-13.
12. Salvo, M.J. Ethics of engagement: User-centered design and rhetorical methodology. Technical Communication Quarterly, 10 (3). 273-290.
13. Spinuzzi, C. Investigating the technology-work relationship: A critical comparison of three qualitative field methods. in ACM SIGDOC 2000 Conference Proceedings, ACM, Inc., New York, 2000, 419-432.
14. Spinuzzi, C., Bowie, J., Li, X., and Rogers, I. Open systems and citizenship: Developing a departmental website as a civic forum. In preparation.
15. Spinuzzi, C. and Zachry, M. Genre ecologies: An open-system approach to understanding and constructing documentation. Journal of Computer Documentation, 24 (3). 169-181.
16. Terveen, L.G., Selfridge, P.G. and Long, M.D. Living design memory: Framework, implementation, lessons learned. Human-Computer Interaction, 10. 1-37.
17. Zachry, M., User-centered design: Promise and peril for next generation technical communicators. in SIGDOC 2001, (Santa Fe, NM, 2001), ACM, Inc.