Designing user assistance for Internet marketplace applications using server-side online help

Technical Communication

Volumn 50, Issue 1, 2003, Pages 17-23

  Whittemore, Stewart ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0037330197     PISSN: 00493155     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (5)

1. Dutke, S., and T. Reimer. 2000. "Evaluation of two types of online help for application software." Journal of computer assisted learning 16: 307-315.
2. Johnson, Robert R. 1998. User-centered technology: A rhetorical theory for computers and other mundane artifacts. Albany, NY: State University of New York Press.
3. Quesenbery, Whitney. 2001. "On beyond help: Meeting user needs for useful online information." Technical communication 48:182-188.
4. Tomasi, Martin D., and Brad Mehlenbacher. 1999. "Reengineering online documentation: Designing examples-based online support systems." Technical communication 46:55-66.
5. Turk, Kathryn L. 1996. "Online help systems: Technological evolution or revolution?" Proceedings of the Fourteenth Annual International Conference of the Association for Computing Machinery, Special Interest Group on Documentation (SIGDOC). New York, NY: Association for Computing Machinery, pp. 239-242.