On beyond help: Meeting user needs for useful online information

Technical Communication

Volumn 48, Issue 2, 2001, Pages 182-188

  Quesenbery, Whitney ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 23044525239     PISSN: 00493155     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (5)

1. Booch, G., I. Jacobson, and J. Rumbach. 1998. The Unified Modeling Language user guide. Reading, MA: Addison-Wesley Publishing.
2. Canter, D., R. Rivers, and G. Storrs. 1985. "Characterizing user navigation through complex data structures." Behaviour and information technology 4, no. 2:93-102.
3. Cognetics Corporation. 1995. "User interface standards and guidelines for interactive TV programs: Discussion paper on searching for information (from scanning to complex searches) and assisting the viewer." Unpublished. [Prepared for Ameritech.]
4. Cognetics Corporation. 2001. "Cognetics design guidelines." http://www.cognetics.com/services/heuristic_guidelines.html
5. Lewis, Clayton, and John Reiman. 1994. Task centered user interface design: A practical introduction. ftp://ftp.cs.colorado.edu/pub/cs/distribs/clewis/HCI-Design-Book/