Nursing presence, patient satisfaction, and the bottom line

Journal of Hospital Marketing and Public Relations

Volumn 14, Issue 1, 2002, Pages 15-33

  Godkin, Jennie ^a,b   Godkin, Lynn ^c   Austin, Phyllis ^d  

^a Lamar University   (United States)

^b UNIVERSITY OF TEXAS MEDICAL BRANCH   (United States)

^c LAMAR UNIVERSITY   (United States)

^d NONE

Author keywords

Hospitals; Motivation; Patients; Planning; Profitability; Satisfaction

Indexed keywords

HUMAN; INCOME; INTERPERSONAL COMMUNICATION; MODEL; NONBIOLOGICAL MODEL; NURSE PATIENT RELATIONSHIP; NURSING CARE; NURSING STAFF; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; REVIEW; UNITED STATES;

COMMUNICATION; HUMANS; INCOME; MODELS, NURSING; MODELS, ORGANIZATIONAL; NURSE-PATIENT RELATIONS; NURSING CARE; NURSING STAFF, HOSPITAL; PATIENT SATISFACTION; UNITED STATES;

EID: 0036982019     PISSN: 15390942     EISSN: 15390934     Source Type: Journal    
DOI: 10.1300/J375v14n01_03     Document Type: Review

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