Qualitative insights into practice time management: Does 'patient-centred time' in practice management offer a portal to improved access?

British Journal of General Practice

Volumn 52, Issue 485, 2002, Pages 981-987

  Buetow, Stephen ^a   Adair, V ^a   Coster, G ^a   Hight, M ^b   Gribben, B ^a   Mitchell, E ^a  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

^b NONE

Author keywords

Access; Patient centred time; Practice centred time; Qualitative study; Time management

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; ASTHMA; CHILD; CLINICAL ARTICLE; CONSULTATION; CULTURAL FACTOR; DISEASE SEVERITY; EMERGENCY WARD; FEMALE; GENERAL PRACTICE; GENERAL PRACTITIONER; HEALTH CARE ACCESS; HEALTH CARE MANAGEMENT; HOSPITAL MANAGEMENT; HUMAN; INTERVIEW; LITERATURE; MALE; MEDICAL RESEARCH; MOTHER; NEW ZEALAND; PATIENT CARE; PRIMARY MEDICAL CARE; PROFESSIONAL PRACTICE; QUALITATIVE ANALYSIS; SAMPLING; TIME MANAGEMENT; TREATMENT PLANNING;

ADULT; AGED; ASTHMA; FAMILY PRACTICE; FEMALE; HEALTH SERVICES ACCESSIBILITY; HUMANS; MALE; MIDDLE AGED; NEW ZEALAND; PATIENT ACCEPTANCE OF HEALTH CARE; PATIENT-CENTERED CARE; TIME MANAGEMENT; WAITING LISTS;

EID: 0036897867     PISSN: 09601643     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (30)

1. Dunn N. Commentary. Patient-centred care: Timely, but is it practical? BMJ 2002; 324: 651.
2. Taylor B. Patient use of a mixed appointment system in an urban practice. Br Med J Clin Res Ed 1984; 289: 1277-1278.
3. Fallon C, Hamilton I, Bhopal J, et al. Introduction of an appointment system in a general practice: Surveys of patients and staff. Health Bull Edinb 1990; 40: 232-237.
4. Crain E, Kercsmar C, Weiss K, et al. Reported difficulties in access to quality care for children with asthma in the inner city. Arch Ped Adol Med 1998; 152: 333-339.
5. Murray M, Tantau C. Redefining excellence in open access to primary care. Manag Care Q 1999; 7: 45-55.
6. Luthra M, Marshall M. How do general practices manage requests from patients for 'same day' appointments? A questionnaire survey. Br J Gen Pract 2001; 51: 39-41.
7. Reti S. Patient waiting times. NZ Med J 1994; 107: 104-106.
8. Wilson A. Consultation length in general practice: A review. Br J Gen Pract 1991; 41: 119-122.
9. Burns L. Transportation, Temporal, and Spatial Components of Accessibility. Lexington, MA: Lexington Books, 1979.
10. Kwan M-P. Gender and individual access to urban opportunities: A study using space-time measures. Prof Geographer 1999; 51: 210-227.
11. Gurvitch G. The Spectrum of Social Time. Dordrecht: Reidel, 1964.
12. Durkheim E. Rules of Sociological Method. New York: Free Press, 1964.
13. Metge J. The Maoris of New Zealand Rautahi. London: Routledge and Kegan Paul, 1976.
14. Hall ET. The Dance of Life. The Other Dimension of Time. New York: Anchor Press/Doubleday, 1984.
15. Ministry of Health. Taking the Pulse. The 1996/97 New Zealand Health Strategy. Wellington: Ministry of Health, 1999.
16. Davis P. Patterns of general practitioner usage among Pacific people: Indicative results from the Waikato Medical Care Survey. NZ Med J 1997; 110: 335-336.
17. Young N. Pacificans' access to primary health care in New Zealand: A review. Pacific Health Dialog 1997; 4: 68-74.
18. Statistics New Zealand. 1996 Census of Population and Dwellings. Regional Summary. Wellington: Statistics New Zealand, 1997.
19. Patton M. Qualitative Evaluation and Research Methods. 2nd Edition. Newbury Park: Sage Publications, 1990.
20. Churchill R, Allen J, Denman S, et al. Do the attitudes and beliefs of young teenagers towards general practice influence actual consultation behaviour? Br J Gen Pract 2000; 50: 953-957.
21. Dermer M, Faloon T, Pelletier S, Swiggum S. Taking control of your appointment schedule. Can Fam Physician 2001; 47: 1272-1273.
22. Department of Health. The NHS Plan. London: The Stationery Office, 2000.
23. Gallagher M, Pearson P, Drinkwater C, Guy J. Managing patient demand: A qualitative study of appointment making in general practice. Br J Gen Pract 2001; 51: 280-285.
24. Meyers T, Sewell A. Socialization experiences and time attitudes of young adults. Sociol Viewp 1997; 13: 16-31.
25. Metge J, Kinloch B. Talking Past Each Other: Problems of Cross Cultural Communication. Wellington: Victoria University Press, 1984.
26. Kljakovic M. A Profile of NZ General Practice. [Occasional Paper No. 3.] Wellington: Royal New Zealand College of General Practitioners, 1998.
27. Yakura E. Billables: The valorization of time in consulting. Am Behav Scientist 2001; 44: 1076.
28. Goodyear-Smith FA, Buetow S. Power issues in the doctor-patient relationship. Health Care Anal 2001; 9: 449-462.
29. Frankenberg R. 'Your time or mine?' An anthropological view of the tragic temporal contradictions of biomedical practice. Int J Health Services 1988; 18: 11-34.
30. Little P, Everitt H, Williamson I, et al. Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001; 323: 908-911.