The good organization speaking well: A paradigm case for religious institutional crisis management

Public Relations Review

Volumn 28, Issue 4, 2002, Pages 347-360

  Courtright, Jeffrey L ^a   Hearit, Keith Michael ^a  

^a WESTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036887941     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0363-8111(02)00166-2     Document Type: Article

References (122)

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43. K.M. Hearit, op. cit., 1994, pp. 113-125;
44. K.M. Hearit, From 'We didn't do it,' op. cit., pp. 117-131;
45. K.K. Campbell & K.H. Jamieson, op. cit.
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47. S.L. Brinson, W.L. Benoit, op. cit., pp. 29-41;
48. K.M. Hearit, op. cit., 1996, pp. 233-248.
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51. L.M. Harter, R.J. Stephens, P.M. Japp, President Clinton's apology for the Tuskegee Syphilis experiment: a narrative of remembrance, redefinition, and reconciliation, The Howard Journal of Communications 11 (2000), pp. 19-34; Canada says sorry to Indians, Inuits, The Detroit News (January 8, 1998), p. A4;
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54. N. Tavuchis, op. cit., p. 48.
55. K. Burke, Permanence and Change: An Anatomy of Purpose, 3rd Edition, University of California Press, Berkeley, CA, 1984, pp. 274-284.
56. K. Burke, op. cit., 1970, pp. 208-212.
57. K. Burke, op. cit., 1984, pp. 286-291.
58. S.B. Perera, The Scapegoat Complex: Toward a Mythology of Shadow and Guilt, Inner City Books, Toronto, 1986.
59. K. Burke, op. cit., 1970, p. 223;
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61. K. Burke, The Philosophy of Literary Form, University of California Press, Berkeley, CA, 1967, p. 52.
62. K. Burke, Attitudes Toward History, University of California Press, Berkeley, CA, 1961, p. 337;
63. K. Burke, op. cit., 1970, p. 230.
64. K. Burke, op. cit., 1961, p. 338.
65. K. Burke, A Grammar of Motives, University of California Press, Berkeley, CA, 1962, pp. 34-36.
66. Ibid., pp. 33-38;
67. K. Burke, Communication and the human condition, Communication 1 (1974), p. 144.
68. B. Brummett, Burkean scapegoating, mortification, and transcendence in presidential campaign rhetoric, Central States Speech Journal 32 (1981), pp. 254-264.
69. K. Burke, op. cit., 1984, p. 338.
70. B. Brummett, op. cit., pp. 257-264.
71. F.W. Grubbs, Doing the right thing, Alliance Life 134 (March 10, 1999), p. 16;
72. J.W. Kennedy, op. cit., p. 16.
73. Probe of missions school demanded, op. cit., p. 60.
74. Ibid., p. 60.
75. F.W. Grubbs, Closing a sad chapter in our past, Alliance Life 133 (May 20, 1998), pp. 14, 18.
76. Ibid., pp. 14, 18;
77. F.W. Grubbs, op. cit., 1999, p. 16; board of Managers of the Christian and Missionary Alliance, Statement regarding abuses at Mamou Alliance Academy from the Christian and Missionary Alliance, Christian and Missionary Alliance, Colorado Springs, CO, May 15, 1999, p. 4.
78. J.W. Kennedy, op. cit., p. 16.
79. F.W. Grubbs, op. cit., 1998, pp. 14, 18;
80. W. Grubbs, op. cit., 1999, p. 16.
81. Facing up to the past, The Cleveland Plain Dealer (October 29), 1998, p. 10B.
82. F.W. Grubbs, op. cit., 1998, pp. 14, 18;
83. J.W. Kennedy, op. cit., p. 16;
84. G. White, op. cit., pp. 12-13.
85. J.W. Kennedy, op. cit., p. 16.
86. F.W. Grubbs, op. cit., 1999, p. 16;
87. J.W. Kennedy, op. cit., p. 16.
88. G. White, op. cit., pp. 12-13.
89. J.W. Kennedy, op. cit., p. 16.
90. F.W. Grubbs, op. cit., 1999, p. 16;
91. G. White, op. cit., pp. 12-13.
92. G. White, op. cit., pp. 12-13.
93. J.W. Kennedy, op. cit., p. 16.
94. P. Nanfelt, Statement Regarding Abuses at Mamou Alliance Academy from the Christian and Missionary Alliance, Speech Presented at the Simpsonwood Conference and Retreat Center, Atlanta, May 15, 1999, pp. 1-2.
95. Board of Managers, op. cit., p. 5.
96. P. Nanfelt, op. cit., p. 2.
97. Board of Managers, op. cit., p. 2.
98. Ibid., p. 8.
99. P. Nanfelt, op. cit., p. 1.
100. Ibid., p. 2.
101. R. Fetherlin, Mamou retreat: concluding remarks, Speech Presented at the Simpsonwood Conference and Retreat Center, Atlanta, May 16, 1999, p. 1.
102. L. Krause, A 'sad day' for the C&MA (letter to the editor) Alliance Life 133 (1998), p. 30;
103. J. Weiss, God will repay (letter to the editor) Alliance Life 134 (1999), p. 8;
104. B. Wines, Mamou problem (letter to the editor) Alliance Life 134 (1999), p. 9.
105. K.M. Hearit, Mistakes were made, op. cit., pp. 10-11.
106. F.W. Grubbs, op. cit., 1999, p. 16;
107. G. White, op. cit., pp. 12-13.
108. K.M. Hearit, Mistakes were made, op. cit., pp. 10-11.
109. J.W. Kennedy, op. cit., p. 16.
110. W.L. Benoit, Accounts, Excuses, and Apologies, op. cit., p. 78.
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113. E.W. Rothenbuhler, op. cit., p. 27.
114. G. White, op. cit., p. 12.
115. Ibid., p. 12.
116. Ibid., p. 13.
117. L.M. Harter, R.J. Stephens, P.M. Japp, op. cit., pp. 19-34.
118. N. Tavuchis, op. cit., pp. 96-98.
119. K. Burke, op. cit., 1970, pp. 208-226.
120. K. Burke, The rhetorical situation, in: L. Thayer (Ed.), Communication: Ethical and Moral Issues, Gordon and Breach Science Publishers, London, 1973, pp. 263-275.
121. G.D. Cheney, op. cit., p. 167;
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