Staff Retention and Empowerment: Functions of Leadership

Clinical Leadership and Management Review

Volumn 16, Issue 6, 2002, Pages 391-398

  Mass, Diana ^a  

^a ARIZONA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; BEHAVIOR; HUMAN; LABORATORY; LABORATORY PERSONNEL; LEADERSHIP; MANPOWER; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT; PSYCHOLOGICAL ASPECT; SALARY AND FRINGE BENEFIT; SELF CONCEPT; UNITED STATES;

HUMANS; LABORATORIES; LABORATORY PERSONNEL; LEADERSHIP; ORGANIZATIONAL CULTURE; PERSONNEL LOYALTY; POWER (PSYCHOLOGY); SALARIES AND FRINGE BENEFITS; SELF CONCEPT; UNITED STATES;

EID: 0036831452     PISSN: 15273954     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (37)

1. U.S. General Accounting Office. Health care: adequacy of pharmacy, laboratory, and radiology workforce supply difficult to determine. GPO Access. 2001. Available at: http://www.gao.gov/cgr-bin/getrpt? GAO-02-137R. Accessed: November 26, 2001.
2. Mass D. Staff retention: a major key to management's success. Clin Lab Manage Rev, 1999;13(5):266-274.
3. Mass D. Medical technologists: focus on management, a vanishing breed? Lab Manage, 1988;6(5):51-53.
4. King D. Staff recruiting, retention efforts. Advance/Lab, 1999; 8(1):39-42.
5. Castleberry BM, Wargelin LL. 1998 wage and vacancy survey of medical laboratories. Lab Med, 1999;30(3):174-178.
6. Esty K. What turnover may be costing you and what you can do about it. Clin Lab Manage Rev, 1989;3(3):170-171.
7. Jones B. Examining the costs and benefits of clinical education. NAACLS News, 2001;79:5.
8. Mold J. System failures lead to patient deaths. COLA Insights, 2001:1,7.
9. Bennis W. Managing people is like herding cats. Executive Excellence Publishing. Provo, 1997.
10. Gardner H, Csikszentmihalyi M, William D. Good work: when excellence and ethics meet. New York: Basic Books Group, 2001.
11. Snyder JR, Senhauser DA. The nature of management in the clinical laboratory. In: Snyder JR, Senhauser DA (editors). Administration and supervision in laboratory medicine. Philadelphia: Lippincott, 1989.
12. Lowe JC. Jack Welch speaks: wisdom from the world's greatest business leader. New York: John Wiley & Sons, Inc., 1998.
13. Byrne JA. How Jack Welch runs GE: A close-up look at how America's #1 manager runs GE. Business Week, June 8, 1998. Available at: http://www.businessweek.com/1998/23/b3581001. htm. Accessed: May 6, 2002.
14. Levering R, Moskowitz M. The 100 best companies to work for in America. New York: Doubleday/Currency, 1993.
15. Lunz ME, Morris MW, Castleberry BM. Medical technologist career commitment and satisfaction with job benefits. Clin Lab Manage Rev, 1996;10(6):613-618.
16. Bishop JW. Performance and retention of professional employees who work in teams: the effect of commitment and support. Clin Lab Manage Rev, 1998;12(3):150-158.
17. Umiker WO. Recruitment and retention strategies to cut turnover. Med Lab Observer, 1989;21(9):24-28.
18. Davis BG, Mass D, Bishop ML. Principles of clinical laboratory utilization and consultation. Philadelphia: WB Saunders, 1999.
19. Kennedy MM, Pickett RB. Retaining key staff, part I. Clin Lab Manage Rev, 1998;12(4):267-269.
20. Mass D. Motivation: managerial assumptions and effects. In: Snyder JR, Wilkinson DS (editors). Management in laboratory medicine. Philadelphia: JB Lippincott, 1998.
21. Juechter WM, Fisher C, Alford, RJ. Five conditions for high-performance cultures. Train Dev J, 1998;52(5):63-67.
22. Block P. The empowered manager-positive political skills at work. San Francisco: Jossey-Bass Inc., 1989.
23. Kanter RM. Quality leadership and change. Quality Progress, 1987; February:45-51.
24. Rundall TG, Starkweather DB, Norrish BR. After restructuring: empowerment strategies at work in America's hospitals. San Francisco: Jossey-Bass Inc., 1988.
25. Kotter JP, Heskett JL. Corporate culture and performance. New York: Free Press, 1992.
26. Brown JW, Haider M. Motivating and retaining clinical laboratory scientists in the face of adversity. Clin Lab Science, 1989;2(6): 338-340.
27. Caudron S. Rebuilding employee trust. Train Dev J, 1996;50(8): 18-21.
28. Claus KE, Bailey JT. Power and influence in health care. St. Louis: CV Mosby Company, 1977.
29. Josefowitz N. Paths to power. Reading: Addison Wesley, 1980.
30. Mass D. The clinical laboratory scientist's transition to consulting. In: Crowley JR (editor). A manual for the clinical laboratory scientist consultant. Dubuque: Kendal/Hunt, 1991.
31. Van Auken P. The power paradox. Clin Lab Manage Rev, 1997; 11(3):185-187.
32. Canfield J. Self-esteem & peak performance. Boulder: Career Track, 1988; Vol. 1 & 2.
33. Garfield CA. Beyond goal setting: blueprint for peak performance, 1984. In: Executive excellence magazine archive CD-ROM, 1998.
34. Peters JT, Waterman RH. In search of excellence: lessons from America's best-run companies. New York: Harper & Row, 1982.
35. The workplace doctor. Strategies for improvement? Available at: http://www.ne-ohio.net/wego/q68.htm. Accessed: April 4, 1999.
36. Townsend PL, Gebhardt JE. Five-star leadership. New York: John Wiley & Sons, 1997.
37. Pfeiffer IL, Dunlap JB. Empowered employees-a good personnel investment. Clin Lab Manage Rev, 1992;6(2):154-161.