Yin-yang: A dialectical approach to total quality management

Total Quality Management

Volumn 13, Issue 6, 2002, Pages 843-853

  Cunha, Miguel Pina E ^a   Da Cunha, João Vieira ^a   Dahab, Sônia ^a  

^a NOVA SCHOOL OF BUSINESS AND ECONOMICS   (Portugal)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036711141     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412022000010172     Document Type: Article

References (39)

1. Abrahamson, E. (1996) Management fashion, Academy of Management Review, 21, pp. 254-285.
2. Anderson, J.C., Rungtusanatham, M. & Schroeder, R.G. (1994) A theory of quality management underlying the Deming management method, Academy of Management Review, 19, pp. 472-509.
3. Bettis, R.A. & Hitt, M.A. (1995) The new competitive landscape, Strategic Management Journal, 16, pp. 7-19.
4. Blackburn, R. & Rosen, B. (1996) Human resource management practices and total quality management, Advances in the Management of Organizational Quality, 1, pp. 245-298.
5. Boje, D.M. & Windsor, R.D. (1995) The resurrection of Taylorism: total quality management's hidden agenda, Journal of Organizational Change Management, 6, pp. 58-71.
6. Bounds, G., Yorks, L., Adams, M. & Ranney, G. (1994) Beyond Total Quality Management. Toward the Emerging Paradigm (New York, McGraw-Hill).
7. Brews, P.J. & Hunt, M.R. (1999) Learning to plan and planning to learn: resolving the planning school/learning school debate, Strategic Management Journal, 20, pp. 889-913.
8. Brown, S.L. & Eisenhardt, K.M. (1997) The art of continuous change: linking complexity theory and time-paced evolution in relentlessly shifting organizations, Administrative Science Quarterly, 42, pp. 1-34.
9. Casper, S. & Hancké, B. (1999) Global quality norms within national production regimes: ISO 9000 standards in the French and German car industries, Organization Studies, 20, pp. 961-985.
10. Cunha, J.V., Cunha, M.P. & Kamoche, K. (1999) Minimal networks: a contribution to the understanding of control in trust-based organizations, Working Paper 361, Lisbon, Faculdade de Economia, Universidade Nova de Lisboa.
11. Dean, J.W. & Bowen, D.E. (1994) Management theory and total quality: improving research and practice through theory development, Academy of Management Review, 19, pp. 392-418.
12. Deming, W.E. (1986) Out of the Crisis (Cambridge, MA, MIT Center for Advanced Engineering Study).
13. Edmonson, A.C. (1995) Learning from mistakes is easier said than done: group and organizational influences on the detection and correction of human error, Journal of Applied Behavioral Science, 32, pp. 5-28.
14. Epstein, M.J. & Roy, M.J. (1997) Using ISO-14000 for improved organizational learning and environmental management, Environmental Quality Management, Autumn, pp. 21-30.
15. Gervitz, C. (1994) Developing New Products with TQM (New York, McGraw-Hill).
16. Grant, R.M., Shani, R. & Krishnan, R. (1994) TQM's challenge to management theory and practice, Sloan Management Review, Winter, pp. 25-35.
17. Hackman, J.R. & Oldham, G.R. (1980) Work Redesign (Reading, MA, Addison-Wesley).
18. Hackman, J.R. & Wageman, R. (1995) Total quality management: empirical, conceptual, and practical issues, Administrative Science Quarterly, 40, pp. 309-342.
19. Imai, M. (1986) Kaizen: The Key to Japanese Competitive Success (New York, Random House).
20. Janis, I. (1971) Groupthink, Psychology Today, November, pp. 271-279.
21. Jarvenpaa, S.L. & Shaw, T. (1998) Swift trust in global virtual teams. Unpublished Manuscript (University of Texas).
22. Kamoche, K. & Cunha, M.P. (2001) Minimal structures: from jazz improvisation to product innovation, Organization Studies, 22, pp. 733-764.
23. Katz, D. & Kahn, R.L. (1978). The Social Psychology of Organizations, 2nd Edn (New York, Wiley).
24. Kramer, R.M. & Tyler, T.R. (Eds) (1996) Trust in Organizations (Thousand Oaks, Sage).
25. Levitt, T. (1972) Production line approach to service, Harvard Business Review, September-October, pp. 41-52.
26. March, J.G. (1991) Exploration and exploitation in organizational learning, Organization Science, 2, pp. 71-87.
27. Neck, C.P. & Manz, C.C. (1996) Total leadership quality: integrating employee self-leadership and total quality management, Advances in the Management of Organizational Quality, 1, pp. 39-77.
28. Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1988) A conceptual model of service quality and its implications for future research, Journal of Marketing, 4, pp. 41-50.
29. Poole, M.S. & van de Ven, A.H. (1989) Using paradox to build management and organization theories, Academy of Management Review, 14, pp. 562-578.
30. Reeves, C.A. & Bednar, D.A. (1994) Defining quality: alternatives and implications, Academy of Management Review, 19, pp. 419-445.
31. Reger, R.K., Gustafson, L.T., Demarie, S.M. & Mullane, J.V. (1994) Reframing the organization: why implementing total quality is easier said than done, Academy of Management Review, 19, pp. 565-584.
32. Steingard, D.S. & Fitzgibbons, D.E. (1993) A postmodern deconstruction of total quality management, Journal of Organizational Change Management, 6, pp. 27-42.
33. Takeuchi, H. & Quelch, J.A. (1983) Quality is more than making a good product, Harvard Business Review, July-August, pp. 139-145.
34. Taylor, F.W. (1911) The Principles of Scientific Management (New York, W.W. Norton).
35. Thompson, K.R. (1998) Confronting the paradoxes in a total quality environment, Organizational Dynamics, Winter, pp. 62-74.
36. Weick, K.E., Sutcliffe, K.M. & Obstfeld, D. (1999) Organizing for high reliability: processes of collective mindfulness. In: R.I. Sutton & B.M. Staw (Eds) Research in Organizational Behavior, Vol. 1 (Stamford, CT, JAI Press), pp. 81-123.
37. Westphal, J.D., Gulati, R. & Shortell, S.M. (1997) Customization or conformity: an institutional and network perspective on the content and consequences of TQM adoption, Strategic Management Journal, 42, pp. 366-394.
38. Williams, W.M. & Yang, L.T. (1999) Organizational creativity. In: R.J. Sternberg (Ed.) Handbook of Creativity (New York, Oxford University Press), pp. 373-391.
39. Zbaracki, M. (1995) What people say and what people do: the rhetoric and reality of change, Working Paper, Chicago, University of Chicago.