Customer process approach to building loyalty

Total Quality Management

Volumn 13, Issue 5, 2002, Pages 603-611

  Behara, Ravi S ^a   Fontenot, Gwen F ^a   Gresham, Alicia B ^a  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036699894     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412022000002018     Document Type: Article

References (12)

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