First, embracing customer service and, second, moving beyond it: A client relationship

Journal of Academic Librarianship

Volumn 28, Issue 4, 2002, Pages 189-190

  Hernon, Peter ^a  

^a SIMMONS COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036660379     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0099-1333(02)00308-7     Document Type: Editorial

References (5)

1. E-service: 24 Ways to Keep Your Customers - When the Competition Is Just a Click Away
2. "Insights into Library Services and Users from Qualitative Research"