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Volumn 68, Issue 5, 1990, Pages 105-111
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Zero defections: quality comes to services.
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NONE
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Author keywords
[No Author keywords available]
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Indexed keywords
ARTICLE;
CONSUMER;
COST;
ECONOMICS;
INCOME;
INDUSTRY;
INFORMATION PROCESSING;
METHODOLOGY;
ORGANIZATION AND MANAGEMENT;
PUBLIC RELATIONS;
UNITED STATES;
CONSUMER SATISFACTION;
COSTS AND COST ANALYSIS;
DATA COLLECTION;
INCOME;
INDUSTRY;
PUBLIC RELATIONS;
UNITED STATES;
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EID: 0025486182
PISSN: 00178012
EISSN: None
Source Type: Journal
DOI: None Document Type: Article |
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Times cited : (3305)
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References (0)
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