Modeling customer satisfaction for the AEC industry

AACE International. Transactions of the Annual Meeting

Volumn , Issue , 2002, Pages

  Brockmann, Christian ^a  

^a HOCHSCHULE BREMEN   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; COMPETITIVE INTELLIGENCE; CONSTRUCTION INDUSTRY; CONTRACTS; DECISION MAKING; MARKETING; MODELS; PURCHASING; QUALITY ASSURANCE; SALES;

PROFIT IMPACT OF MARKET STRATEGY (PIMS) RESEARCH;

CUSTOMER SATISFACTION;

EID: 0036352232     PISSN: 00657158     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (24)

1. Zur empirischen untersuchung verschiedener formen der arbeitszufriedenheit
2. Expectations and norms in models of consumer satisfaction
3. Start mit den unternehmenszielen
4. The critical incident technique
5. Die kundenzufriedenheit als bestimmungsfaktor der kundenbindung
6. Konzeptualisierung und operationalisierung komplexer konstrukte
7. Attractive quality and must-be quality
8. Interpersonal relations
9. Die opponenet-prozess-theorie als erklärungsansatz einer mehr-faktor-struktur der kundenzufriedenheit
10. A cognitive model of the antecedents and consequences of satisfaction decisions
11. Equity and disconfirmation perceptions as influences on merchant and product satisfaction
12. Understanding customer expectations of service
13. Modeling the determinants of customer satisfaction for business-to-business professional services
14. Grundlagen des geschäftsbeziehungsmanagements
15. Kundenzufriedenheit