Strengthening the consumer voice in managed care: III. The Philadelphia consumer satisfaction team

Psychiatric Services

Volumn 53, Issue 1, 2002, Pages 23-24+29

  Sabin, J E ^a   Daniels, N ^a  

^a HARVARD PILGRIM HEALTH CARE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONSUMER; HEALTH CARE QUALITY; MANAGED CARE; MENTAL DEFICIENCY; MENTAL DISEASE; MENTAL HEALTH SERVICE; SHORT SURVEY; UNITED STATES; ARTICLE; CONSUMER ADVOCACY; HEALTH INSURANCE; HUMAN;

CONSUMER ADVOCACY; CONSUMER ORGANIZATIONS; CONSUMER SATISFACTION; HUMANS; MANAGED CARE PROGRAMS; MENTAL DISORDERS; MENTAL RETARDATION; PHILADELPHIA; QUALITY ASSURANCE, HEALTH CARE;

EID: 0036139341     PISSN: 10752730     EISSN: None     Source Type: Journal    
DOI: 10.1176/appi.ps.53.1.23     Document Type: Short Survey

References (5)

1. Strengthening the consumer voice in managed care: I. Can the private sector meet the public-sector standard?
2. Strengthening the consumer voice in managed care: II. Moving NCQA standards from rights to empowerment
3. What information do consumers want and need?