-
2
-
-
0031313364
-
Marketing to Older Patients: Perceptions of Service Quality
-
Brand, R., Cronin, J., Jr. and Routledge, J., 1997. Marketing to Older Patients:Perceptions of Service Quality. Health Marketing Quarterly, 15(2):1–31.
-
(1997)
Health Marketing Quarterly
, vol.15
, Issue.2
, pp. 1-31
-
-
Brand, R.1
Cronin, J.2
Routledge, J.3
-
3
-
-
85024082832
-
Factors Consumers Consider in the Selection of Primary Care Physicians
-
Butler, E. S., 1996. Factors Consumers Consider in the Selection of Primary Care Physicians. AAMA Executive, 34(3):14–20.
-
(1996)
AAMA Executive
, vol.34
, Issue.3
, pp. 14-20
-
-
Butler, E.S.1
-
5
-
-
0033651864
-
Do Consumers Use Information to Choose a Health Care Provider System?
-
Feldman, R., Christianson, J., and Schultz, J., 2000. Do Consumers Use Information to Choose a Health Care Provider System?. Milbank Quarterly, 78(1):47–77.
-
(2000)
Milbank Quarterly
, vol.78
, Issue.1
, pp. 47-77
-
-
Feldman, R.1
Christianson, J.2
Schultz, J.3
-
6
-
-
0024816366
-
Listening to the Consumer: Implications of a Statewide Study of North Carolinians
-
Gallagher, J., 1989. Listening to the Consumer:Implications of a Statewide Study of North Carolinians. Journal of Health Care Marketing, 9(4):56–60.
-
(1989)
Journal of Health Care Marketing
, vol.9
, Issue.4
, pp. 56-60
-
-
Gallagher, J.1
-
7
-
-
0003506109
-
-
Fifth Edition, Upper Saddle River, New Jersey: Prentice Hall
-
Hair, J., Jr., Anderson, R., Tatham, R., and Black, W., 1998. Multivariate Data Analysis, Fifth Edition, Upper Saddle River, New Jersey:Prentice Hall.
-
(1998)
Multivariate Data Analysis
-
-
Hair, J.1
Anderson, R.2
Tatham, R.3
Black, W.4
-
8
-
-
0028702326
-
Physician Choice Criteria: Factors Influencing Patient Selection of Generalists versus Specialists
-
Hanna, N., Schoenbachler, D., and Gordon, G., 1994. Physician Choice Criteria:Factors Influencing Patient Selection of Generalists versus Specialists. Health Marketing Quarterly, 12(2):29–41.
-
(1994)
Health Marketing Quarterly
, vol.12
, Issue.2
, pp. 29-41
-
-
Hanna, N.1
Schoenbachler, D.2
Gordon, G.3
-
9
-
-
0034196866
-
The Conceptual Domain of Service Quality for Inpatient Nursing Services
-
Koerner, M., 2000. The Conceptual Domain of Service Quality for Inpatient Nursing Services. Journal of Business Research, 48(3):267–283.
-
(2000)
Journal of Business Research
, vol.48
, Issue.3
, pp. 267-283
-
-
Koerner, M.1
-
10
-
-
0034196536
-
New Directions in Health Care Reform: The Role of Nurse Practioners
-
Lancaster, J., Lancaster, W., and Onega, L., 2000. New Directions in Health Care Reform:The Role of Nurse Practioners. Journal of Business Research, 48(3):201–212.
-
(2000)
Journal of Business Research
, vol.48
, Issue.3
, pp. 201-212
-
-
Lancaster, J.1
Lancaster, W.2
Onega, L.3
-
11
-
-
4243843998
-
The Decision is Yours
-
Oct. 18, 18
-
Landro, L., 1999. The Decision is Yours. Wall Street Journal, Oct. 18:R13 18
-
(1999)
Wall Street Journal
, pp. R13
-
-
Landro, L.1
-
12
-
-
0033592760
-
Putting Power into Patient Choice
-
McMenamin, P., and Dickey, N., 1999. Putting Power into Patient Choice. The New England Journal of Medicine, 341(7):1305–1308.
-
(1999)
The New England Journal of Medicine
, vol.341
, Issue.7
, pp. 1305-1308
-
-
McMenamin, P.1
Dickey, N.2
-
13
-
-
85011519625
-
How Consumers Evaluate Health Care Quality: Part III
-
Moore, S., and Bopp, K., 1999. How Consumers Evaluate Health Care Quality:Part III. Health Marketing Quarterly, 17(2):1–6.
-
(1999)
Health Marketing Quarterly
, vol.17
, Issue.2
, pp. 1-6
-
-
Moore, S.1
Bopp, K.2
-
14
-
-
0001261094
-
Refinement and Reassessment of the SERVQUAL Scale
-
Parasuraman, A., Berry, L., and Zeithaml, V., 1991. Refinement and Reassessment of the SERVQUAL Scale. Journal of Retailing, 67(4):420–450.
-
(1991)
Journal of Retailing
, vol.67
, Issue.4
, pp. 420-450
-
-
Parasuraman, A.1
Berry, L.2
Zeithaml, V.3
-
15
-
-
0033286398
-
Obstetrical Care and Patient Loyalty
-
Peltier, J., Boyt, T., and Schibrowsky, J., 1999. Obstetrical Care and Patient Loyalty. Marketing Health Services, 19(4):17–24.
-
(1999)
Marketing Health Services
, vol.19
, Issue.4
, pp. 17-24
-
-
Peltier, J.1
Boyt, T.2
Schibrowsky, J.3
-
16
-
-
0027287473
-
Consumer Satisfaction and Perceived Quality of Outpatient Health Services
-
Winter
-
Peyrot, M., and Cooper, P., 1993. Consumer Satisfaction and Perceived Quality of Outpatient Health Services. Journal of Health Care Marketing, 13 Winter:24–33.
-
(1993)
Journal of Health Care Marketing
, vol.13
, pp. 24-33
-
-
Peyrot, M.1
Cooper, P.2
-
17
-
-
0029718062
-
The Health Belief Model and Consumer Information Searches: Toward an Integrated Model
-
Risker, D., 1996. The Health Belief Model and Consumer Information Searches:Toward an Integrated Model. Health Marketing Quarterly, 13(3):13–26.
-
(1996)
Health Marketing Quarterly
, vol.13
, Issue.3
, pp. 13-26
-
-
Risker, D.1
-
18
-
-
0033647773
-
Factors Influencing Employee Health Plan Choice in the Corporate Setting
-
Risker, D., 2000. Factors Influencing Employee Health Plan Choice in the Corporate Setting. Health Marketing Quarterly, 18(2):15–27.
-
(2000)
Health Marketing Quarterly
, vol.18
, Issue.2
, pp. 15-27
-
-
Risker, D.1
-
19
-
-
0033211611
-
Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales
-
Smith, A., 1999. Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales. Journal of Business Research, 46(2):109–120.
-
(1999)
Journal of Business Research
, vol.46
, Issue.2
, pp. 109-120
-
-
Smith, A.1
-
20
-
-
0028287428
-
Modeling Patient Satisfaction and Service Quality
-
Spring
-
Taylor, S., and Cronin, J., Jr. 1994. Modeling Patient Satisfaction and Service Quality. Journal of Health Care Marketing, 14 Spring:34–44.
-
(1994)
Journal of Health Care Marketing
, vol.14
, pp. 34-44
-
-
Taylor, S.1
Cronin, J.2
-
21
-
-
0003750767
-
-
U.S. Census Bureau. 2000. Current Population Survey http://www.census.gov/main/www/subjects.html
-
(2000)
Current Population Survey
-
-
-
22
-
-
0028708071
-
An Investigation of Causes of Patient Satisfaction/Dissatisfaction with Physician Services
-
Yucelt, U., 1994. An Investigation of Causes of Patient Satisfaction/Dissatisfaction with Physician Services. Health Marketing Quarterly, 12(2):11–28.
-
(1994)
Health Marketing Quarterly
, vol.12
, Issue.2
, pp. 11-28
-
-
Yucelt, U.1
|