Public use of digital community information systems: Findings from a recent study with implications for system design

Proceedings of First ACM/IEEE-CS Joint Conference on Digital Libraries

Volumn , Issue , 2001, Pages 136-143

  Pettigrew, Karen E ^a   Durrance, Joan C ^b  

^a UNIVERSITY OF WASHINGTON   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Barriers; Community information; Community networks; Information behavior; Qualitative methods; Sense making

Indexed keywords

DIGITAL LIBRARIES; INFORMATION ANALYSIS; NETWORKS (CIRCUITS); ONLINE SYSTEMS;

DIGITAL COMMUNITY;

SYSTEMS ANALYSIS;

EID: 0035786759     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (50)

1. Baker, L. M., and Pettigrew, K. E. Theories for practitioners: Two frameworks for studying consumer health information-seeking behavior. Bulletin of the Medical Library Association, 87, 4 (1999), 444-50.
2. Baker, S. L., and Ruey, E. D. Information and referral services - attitudes and barriers: A survey of North Carolina public libraries. Reference Quarterly, 28, 3 (1988), 243-52.
3. Bates, M. The design of browsing and berrypicking techniques for the online search interface. Online Review. 13, 5 (1989), 407-424.
4. Bishop, A. P., Tidline, T., Shoemaker, S., and Salela, P. Public libraries and networked information services in low-income communities. Libraries and Information Science Research, 21, 3 (1999), 361-90.
5. Chatman, E. A. Framing social life in theory and research. In L. Höglund (Ed.), ISIC 2000: The Third International Conference on Information Seeking in Context. Gothenburg, Sweden, 16-18 August 2000. London, England: Taylor Graham.
6. Chatman, E. A. The impoverished life-world of outsiders. Journal of the American Society for Information Science, 47, (1996), 193-206.
7. Chen, C., and Hemon, P. Information Seeking: Assessing and Anticipating User Needs. Neal-Schuman, New York, 1982.
8. Childers, T. Information and Referral: Public Libraries. Ablex, Norwood, NJ, 1984.
9. Cisler, S. Weatherproofing a great, good place. American Libraries, 27, 9 (1996), 42-46.
10. Dervin, B. From the mind's eye of the user: The sense-making qualitative-quantitative methodology. In J. D. Glazier and R. R. Powell (Eds.), Qualitative Research in Information Management (pp. 61-84). Libraries Unlimited, Englewood, CO, 1992.
11. Dervin, B., et al. The development of strategies for dealing with the information needs of urban residents: Phase I: The citizen study. Final report of Project L0035J to the U.S. Office of Education. Seattle, WA: University of Washington, School of Communications. ERIC: ED 125640, 1976.
12. Durrance, J. C. Meeting Community Needs through Job and Career Centers. Neal-Schuman, New York, 1994.
13. Durrance, J. C. Armed for Action: Library Response to Citizen Information Needs. Neal-Schuman, New York, 1984a.
14. Durrance, J. C. Community information services - An innovation at the beginning of its second decade. Advances in Librarianship 13, (1984b) 99-128.
15. Durrance, J. C., et al. Serving Job Seekers and Career Changers: A Planning Manual for Public Libraries. American Library Association, Chicago, IL, 1993.
16. Durrance, J. C., and Pettigrew, K. E. Community information: The technological touch. Library Journal, 125, 2 (2000), 44-46.
17. Durrance, J. C., and Schneider, K. G. Public library community information activities: Precursors of community networking partnerships. Ann Arbor, MI: School of Information, University of Michigan. 1996: http://www.si.umich.edu/Community/taospaper.html.
18. Erdelez, S., and Rioux, K. Sharing information encountered for others on the web. In L. Höglund (Ed.), ISIC 2000: The Third International Conference on Information Seeking in Context. Gothenburg, Sweden, 16-18 August 2000. London, England: Taylor Graham.
19. Geffert, B. Community networks in libraries: A case study of the Freenet P.A.T.H. Public Libraries, 32, (1993), 91-99.
20. Gross, M. Imposed information seeking in school library media centers and public libraries: A common behavior? In Höglund, L., (Ed.), ISIC 2000: The Third International Conference on Information Seeking in Context. Gothenburg, Sweden, 16-18 August 2000. London, England: Taylor Graham.
21. Gurstein, M. Community Information: Enabling Communities with Information and Communications Technologies. Idea Group Publishing, London, 2000.
22. Hampton, K., and Wellman, B. Examining community in the digital neighbourhood: Early results from Canada's wired suburb. In T. Ishida and K. Isbister (Eds.), Digital Cities: Technologies, Experiences, and Furore Perspectives (pp. 475-492). Springer-Verlag, Berlin, 2000.
23. Harris, R. M., and Dewdney, P. Barriers to Information: How Formal Help Systems Fail Battered Women. Greenwood Press, Westport, CN, 1994.
24. Harsh, S. An analysis of Boulder Community Network usage. 1995: http://bcn.boulder.co.us/community/resources/harsh/harshproje ct.html.
25. Harvey, K., and Home, T. Surfing in Seattle: What cyber-patrons want. American Libraries, 26, (1995), 1028-1030.
26. Head, A. J. Design Wise: A Guide for Evaluating the Interface Design of Information Resources. CyberAge Books, Medford, NJ, 1999.
27. Krant, R., Lundmark, V., Patterson, M., Kiesler, S., Mukopadhyay, T., and Scherlis, W. Internet paradox: A social technology that reduces social involvement and psychological well-being? American Psychologist, 53, 9 (1999), 1017-1031.
28. Nie, N. H., and Erbring, L. Internet and Society: A Preliminary Report. Stanford Institute for the Quantitative Study of Society, Stanford, CA, 2000.
29. Patrick, A. S. Media lessons from the National Capital FreeNet. Communications of the ACM, 40, 7 (1997), 74-80.
30. Patrick, A. Services on the information highway: Subjective measures of use and importance from the National Capital FreeNet. 1996: http://debra.dgbt.doc.ca/services-research/survey/services/.
31. Patrick, A. S., and Black, A. Implications of access methods and frequency of use for the National Capital Freenet. 1996a: http://debra.dgbt.doc.ca/services-research/survey/connections/.
32. Patrick, A. S., and Black, A. Losing sleep and watching less TV but socializing more: Personal and social impacts of using the NCF. 1996b: http://debra.dgbt.doc.ca/services-research.
33. Patrick, A. S., Black, A., and Whalen, T. E. Rich, young, male, dissatisfied computer geeks? Demographics and satisfaction with the NCF. In D. Godfrey and M. Levy (Eds.), Proceedings of Telecommunities 95: The international community networking conference (pp. 83-107). Victoria, British Columbia: Telecommunities Canada, 1995. http://debra.dgbt.doc.ca/services-research/survey/demographic s/vic.html.
34. Pettigrew, K. E. Lay information provision in community settings: How community health nurses disseminate human services information to the elderly. The Library Quarterly, 70, 1 (2000), 47-85.
35. Pettigrew, K.E. Nurses' perceptions of their needs for community information: Results of an exploratory study in southwestern Ontario. Journal of Education for Library and Information Science, 37, (1996), 351-60.
36. Pettigrew, K. E., and Durrance, J. C. Community building using the 'Net: Perceptions of organizers, information providers and Internet users. Internet Research 1.0: The State of the Interdiscipline, First Annual Conference of the Association of Internet Researchers, University of Kansas, Lawrence, Kansas, September 14-17, 2000. [url: www.cddc.vt.edu/aoir/]
37. Pettigrew, K. E., Durrance, J. C., and Vakkari, P. Approaches to studying public library Internet initiatives: A review of the literature and overview of a current study. Library and Information Science Research, 21, 3 (1999), 327-60.
38. Putnam, R. D. Bowling Alone: The Collapse and Revival of American Community. Simon and Schuster, New York, 2000.
39. Putnam, R. D. Bowling alone: America's declining social capital. Journal of Democracy, 6 (1995), 65-78.
40. Raskin, J. The Humane Interface: New Directions for Designing Interactive Systems. Addison Wesley, Reading, MA, 2000.
41. Sales, G. A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field. Alliance of Information and Referral System and INFO LINE of Los Angeles, 1994.
42. Savolainen, R. Use studies of electronic networks: A review of the literature of empirical research approaches and challenges for their development. Journal of Documentation, 54 (1998), 332-351.
43. Savolainen, R. The sense-making theory: Reviewing the interests of a user-centered approach to information seeking and use. Information Processing and Management, 29 (1993), 13-28.
44. Schalken, K., and Tops, P. The digital city: A study into the backgrounds and opinions of its residents. Paper presented at the Canadian Community Networks Conference, August 15-17, 1994. Carleton University, Ottawa. http://cwis.kub.nl/̃frw/people/schalken/schalken.htm.
45. Schuler, D. New Community Networks: Wired for Change. Addison-Wesley, New York, 1996.
46. Schuler, D. Community networks: Building a new participatory medium. Communications of the ACM, 37 (1994), 39-51.
47. Wellman, B. Physical place and CyberPlace: The rise of networked individualism. Journal of Urban and Regional Research, 25 (in press).
48. Witte, J.C., Amoroso, L.M., and Pen, H. Research methodology - Method and representation in Internet-based survey tools - Mobility, community, and cultural identity in Survey 2000. Social Science Computer Review, 18, 2 (2000), 179-195.
49. Zhang, Y. Using the Internet for survey research: A case study. Journal of the American Society for Information Science, 51, 1 (2000), 57-68.
50. Zweizig, D., and Dervin, B. Public library use, users, uses: Advances in knowledge of the characteristics and needs of the adult clientele of American public libraries. Advances in Librarianship, 7 (1977), 231-55.