Mediating with heart in mind: Addressing emotion in mediation practice

Negotiation Journal

Volumn 17, Issue 3, 2001, Pages 207-244

  Jones, Tricia S ^a   Bodtker, Andrea ^a  

^a TEMPLE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035731667     PISSN: 07484526     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1013283710190     Document Type: Article

References (74)

1. Adler, R. S., B. Rosen, and E. M. Silverstein. 1998. Emotions in negotiation: How to manage fear and anger. Negotiation Journal 14: 161-180.
2. Allcorn, S. 1994. Anger in the workplace: Understanding the causes of aggression and violence. Westport, Conn: Quorum Books.
3. Andersen, P. A. and L. K. Guerrero., eds. 1998. Handbook of communication and emotion: Research, theory, applications, and contexts. San Diego: Academic Press.
4. Baron, R. A., S. P. Fortin, R. L. Frei, L. A. Hauver, and M. L. Shack. 1990. Reducing organizational conflict: The role of socially-induced positive affect. International Journal of Conflict Management 1(2): 133-152.
5. Bies, R, T. M. Tripp, and R. M. Kramer. 1997. At the breaking point: Cognitive and social dynamics of revenge in organizations. In Antisocial behavior in organizations, edited by R. A. Giacalone and J. Greenberg. Thousand Oaks, Calif: Sage.
6. Bowers, J. W., S. M. Metis, and W. T. Duncanson. 1985. Emotion and interpersonal communication. In Handbook of interpersonal communication, edited by M. L. Knapp and G. R. Miller. Beverly Hills, Calif: Sage.
7. Bowling, D. and D. Hoffman. 2000. Bringing peace into the room: The personal qualities of the mediator and their impact on the mediation. Negotiation Journal 16(1): 5-28.
8. Buck, R. 1984. The communication of emotion. New York: Guilford Press.
9. Burleson, B. and D. Goldsmith. 1998. How the comforting process works: Alleviating emotional distress through conversationally induced reappraisals. In Handbook of communication and emotion: Research, theory, applications, and context, edited by P. A. Andersen and L. K. Guerrero. San Diego: Academic Press.
10. Denzin, N. 1984. On understanding emotion. San Francisco: Jossey Bass.
11. Dillard, J. P., T. A. Kinney, and M. G. Cruz. 1996. Influence, appraisals, and emotions in close relationships. Communication Monographs 63(2): 105-130.
12. Donohue, W. A. 1991. Communication, marital dispute, and divorce mediation. Hillsdale, N.J.: Lawrence Erlbaum.
13. Dorr, A., A. M. Rose, C. Doubleday, and P. Kovaric. 1995. Children's expression and control of emotion-related behavior: Developmental and gender influences on children's and parent's perceptions. ERIC Document. Reproduction No. ED 380 212.
14. Duncombe, J. and D. Marsden. 1993. Love and intimacy: The gender division of emotion and 'emotion work': A neglected aspect of sociological discussion of heterosexual relationships. Sociology 27(2): 221-241.
15. _. and _. 1996. Extending the social: A response to Craib. Sociology 30: 155-158.
16. Eisenberg, N., R. A. Fabes, M. Nyman, J. Bernzweig, and A. Pinuelas. 1994. The relations of emotionality and regulation to children's anger-related reactions. Child Development 65: 109-128.
17. Ekman, P. and W. V. Friesen. 1975. Unmasking the face: A guide to recognizing emotions from facial cues. Englewood Cliffs, N.J.: Prentice Hall.
18. Flannery, D. J., R. Montemayor, M. Eberly, and J. Torquati. 1993. Unraveling the ties that bind: Affective expression and perceived conflict in parent-adolescent interactions. Journal of Social and Personal Relationships 10: 495-509.
19. Folger, J. and T. S. Jones, eds., 1994. New directions in mediation: Communication research and perspectives. Thousand Oaks, Calif: Sage.
20. Gottman, J. M. 1994. What predicts divorce? The relationship between marital processes and marital outcomes. Hillsdale, N.J.: Lawrence Erlbaum.
21. Gottman, J. M., L. F. Katz, and C. Hooven. 1997. Meta-emotion: How families communicate emotionally. Mahwah, NJ.: Lawrence Erlbaum Associates.
22. Guerra, N. G. and R. G. Slaby. 1990. Cognitive mediators of aggression in adolescent offenders: II. Intervention. Developmental Psychology 26: 269-277.
23. Hatfield, E., J. T. Cacioppo, and R. L. Rapson. 1992. Emotional contagion. Paris: Cambridge University Press.
24. Hochschild, A. R. 1983. The managed heart: Commercialization of human feeling. London: University of California Press.
25. Isen, A. M. 1993. Positive affect and decision making. In Handbook of emotions, edited by M. Lewis and J. M. Haviland. New York: Guilford Press.
26. Izard, C. 1977. Human emotions. New York: Plenum.
27. _. 1993. Organizational and motivational functions of discrete emotions. In Handbook of emotions, edited by M. Lewis and J. M. Haviland. New York: Guilford Press.
28. Jones, T. S. 1985. "Breaking up is hard to do": An exploratory investigation of communication behaviors and phases in child-custody divorce mediation. Unpublished doctoral dissertation, The Ohio State University.
29. _. 1988. Phase structures in agreement and no-agreement mediation. Communication Research 15: 470-495.
30. _. 2000. Emotional communication in conflict: Essence and impact. In The language of conflict and resolution, edited by W. Eadie and P. Nelson. Thousand Oaks, Calif: Sage.
31. Jones, T. S. and A. Bodtker. In progress. Mediating with heart in mind. Book manuscript.
32. Kemper, T. D. 1993. Sociological models in the explanation of emotion. In Handbook of emotions, edited by M. Lewis and J. M. Haviland. New York: Guilford Press.
33. Kennedy-Moore, E. and J. C. Watson. 1999. Expressing emotion: Myths, realities, and therapeutic strategies. New York: Guilford Press.
34. Kitayama, S. and H. R. Markus, eds. 1994. Emotion and culture: Empirical studies of mutual influence. Washington: American Psychological Association.
35. Kottler, J. A. 1994. Beyond blame: A new way of resolving conflicts in relationships. San Francisco: Jossey-Bass.
36. Kressel, K. 1997. Practice-relevant research in mediation: Toward a reflective research paradigm. Negotiation Journal 13(12): 143-160.
37. Kressel, K. and D. Pruitt, eds., 1989. Mediation research. San Francisco: Jossey-Bass.
38. Labouvie-Vief G., M DeVoe, and D. Bulka. 1989. Speaking about feelings: Conceptions of emotion across the lifespan. Psychology and Aging 4(4): 425-437.
39. Lazarus, R. S. 1991. Emotion and adaptation. New York: Oxford University Press.
40. _. 1994. Meaning and emotional development. In The nature of emotion: Fundamental questions, edited by P. Ekman and R. J. Davidson. New York: Oxford University Press.
41. Lederach, J. P. 1995. Preparing for peace: Conflict transformation across cultures. Syracuse: Syracuse University Press.
42. Lewis, M. and J. M. Haviland, eds, 1993. Handbook of emotions. New York: Guilford Press.
43. Lewis, M. and C. Saarni, C. 1985. Culture and emotions. In The socialization of emotions, edited by M. Lewis and C. Saarni. New York: Plenum.
44. Lutz, C. 1988. Unnatural emotions: Everyday sentiments on a Micronesian atoll and their challenge to western theory. Chicago: University of Chicago Press.
45. Lyon, M. L. 1995. Missing emotion: The limitations of cultural constructionism in the study of emotion. Cultural Anthropology 10: 244-63.
46. Malatesta, C. Z. and J. M. Haviland. 1985. Signals, symbols, and socialization: The modification of emotional expression in human development. In The socialization of emotions, edited by M. Lewis and C. Saarni. New York: Plenum.
47. Manstead, A. S. R. 1991. Emotion in social life. Cognition and Emotion 5(5/6): 353-362.
48. Markus, H. R. and S. Kitayama. 1991. Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review 98(2): 224-253.
49. Michalson, L. and M. Lewis. 1985. What do children know about emotions and when do they know it? In The socialization of emotions, edited by M. Lewis and C. Saarni. New York: Plenum.
50. Miller, K. I., J. B. Stiff, and B. H. Ellis. 1988. Communication and empathy as precursors to burnout among human service workers. Communication Monographs 55(3): 250-265.
51. Moore, C. 1990. The mediation process. 2nd ed. San Francisco: Jossey-Bass.
52. Northrup, T. A. 1989. The dynamic of identity in personal and social conflict. In Intractable conflicts and their transformation, edited by L. Kriesberg, T. Northrup, and S. J. Thorson. Syracuse: Syracuse University Press.
53. Ortony, A., G. L. Clore, and A. Collins. 1988. The cognitive structure of emotions. New York: Cambridge University Press.
54. Pearce, W. B. and S. W. Littlejohn. 1997. Moral conflict: When social worlds collide. Thousand Oaks, Calif: Sage.
55. Perry, B. D., R. Pollard, T. Blakely, W. Baker, and D. Vigilante. 1995. Childhood trauma, the neurobiology of adaptation and 'use-dependent development of the brain: How "states" become "traits." Infant Mental Health Journal 16(4): 271-291.
56. Prager, K. J. 1991. Intimacy status and couple conflict resolution. Journal of Social and Personal Relationships 8: 505-526.
57. Pruitt, D. G., J. C. Parker, and J. M. Mikolic. 1997. Escalation as a reaction to persistent annoyance. International Journal of Conflict Management 8(3): 252-270.
58. Rancer, A. S. and R. L. Kosberg. Violence prevention: A communication-based curriculum. Paper presented at the Speech Communication Association Convention, New Orleans, November, 1994.
59. Remland, M. S. 1999. Konverbal communication in everyday life. Boston: Houghton Mifflin.
60. Retzinger, S. 1993. Violent emotions: Shame and rage in marital quarrels. Newbury Park, Calif: Sage.
61. Rogan, R. G., W. A. Donohue, and J. Lyles. 1990. Gaining and exercising control in hostage negotiations using empathic perspective-taking. International Journal of Group Tensions 20(1): 77-90.
62. Rogan, R. G. and M. R. Hammer. 1995. Assessing message affect in crisis negotiations: An exploratory study. Human Communication Research 21: 553-574.
63. Rubin, J. Z., D. Pruitt, and S. L. Kim. 1994. Social conflict: Escalation, stalemate and settlement. 2nd ed. New York: McGraw-Hill.
64. Saarni, C. 1985. Indirect processes in affect socialization. In The socialization of emotions, edited by M. Lewis and C. Saarni. New York: Plenum.
65. _. 1997. Emotional competence and self-regulation in childhood. In Emotional development and emotional intelligence: Educational implications, edited by P. Salovey and D. Sluyter. New York: Harper Collins.
66. _. 1988. Emotional competence: How emotions and relationships become integrated. In Socioemotional development edited by R. A. Thompson. Nebraska Symposium on Motivation, vol. 36. Lincoln: University of Nebraska Press.
67. _. 1999. The development of emotional competence. New York: Guilford Press.
68. Salovey, P. and D. Sluyter, D., eds. 1997. Emotional development and emotional intelligence: educational implications. New York: Basic Books.
69. Selman, R. 1980. The growth of interpersonal understanding. New York: Academic Press.
70. Shweder, R. A. 1993. The cultural psychology of the emotions. In Handbook of emotions, edited by M. Lewis and J. M. Haviland. New York: Guilford Press.
71. Underwood, M. K. 1997. Peer social status and children's understanding of the expression and control of positive and negative emotions. Merrill Palmer Quarterly 43: 610-634.
72. Underwood, M. K., J. D. Coie, and C. R. Herbsman. 1992. Display rules for anger and aggression in school-age children. Child Development 63: 366-380.
73. Wall, J. A. and J. B. Stark. 1996. Techniques and sequences in mediation strategies: A proposed model for research. Negotiation Journal 12(3): 231-240.
74. Zeman, J. and J. Garber. 1996. Display rules for anger, sadness, and pain: It depends on who is watching. Child Development 67: 957-973.