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Volumn 41, Issue 4, 2001, Pages 52-56

The significance of information and analysis as a component of a leadership model based on Malcolm Baldrige National Quality Award criteria

Author keywords

Information and analysis; Leadership; Malcolm Baldrige National Quality Award; Senior executives

Indexed keywords

AMERICAN SOCIETY FOR QUALITIES; BALDRIGE NATIONAL QUALITY AWARD; INFORMATION AND ANALYSIS; LEADERSHIP; LEADERSHIP MODEL; ORGANIZATIONAL IMPACTS; QUALITY IMPROVEMENT; SENIOR EXECUTIVES;

EID: 0035644836     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (6)

References (12)
  • 1
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    • Bell, R.1    Keys, B.2
  • 2
    • 0029310425 scopus 로고
    • How Do People Use the Baldrige Award Criteria?
    • May
    • Bemowski, K. and C. Stratton. "How Do People Use the Baldrige Award Criteria?" Quality Progress, 28, May 1995, pp. 43-47.
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    • Bemowski, K.1    Stratton, C.2
  • 3
    • 0040834517 scopus 로고    scopus 로고
    • Identification of the Critical Factors of TQM
    • Black, S.A. and L.J. Porter. "Identification of the Critical Factors of TQM," Decision Sciences, 27:1, 1996, pp. 1-21.
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    • Black, S.A.1    Porter, L.J.2
  • 4
    • 0001878819 scopus 로고
    • A Paradigm for Developing Better Measures of Marketing Constructs
    • February
    • Churchill, G.A. "A Paradigm for Developing Better Measures of Marketing Constructs," Journal of Marketing Research, 16, February 1979, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 5
    • 0345969418 scopus 로고
    • History of the Malcolm Baldrige National Quality Award
    • March
    • DeCarlo, N.J. and W.K. Sterett. "History of the Malcolm Baldrige National Quality Award," Quality Progress, 23 March 1990, pp. 30-32.
    • (1990) Quality Progress , vol.23 , pp. 30-32
    • DeCarlo, N.J.1    Sterett, W.K.2
  • 7
    • 84990587370 scopus 로고
    • Perceived Service Quality and User Satisfaction with the Information Services Function
    • Kettinger, W.J. and C.C. Lee. "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences, 256:5, 1994, pp. 737-766.
    • (1994) Decision Sciences , vol.256 , Issue.5 , pp. 737-766
    • Kettinger, W.J.1    Lee, C.C.2
  • 8
    • 0026888347 scopus 로고
    • Inside the Baldrige Award Guidelines Category 2: Information and Analysis
    • Omdahl, T. "Inside the Baldrige Award Guidelines Category 2: Information and Analysis," Quality Progress, 25:7, 1992, pp. 41-46.
    • (1992) Quality Progress , vol.25 , Issue.7 , pp. 41-46
    • Omdahl, T.1
  • 9
    • 53349142500 scopus 로고
    • Service Quality: A Measure of Information Systems Effectiveness
    • Pitt, L.F. R.T. Watson, and C.B. Kavan. "Service Quality: A Measure of Information Systems Effectiveness," MIS Quarterly, 19:2, 1995, pp. 173-187.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 173-187
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 10
    • 0011256430 scopus 로고    scopus 로고
    • Transformation of a Health Care Information System: A Self-assessment Survey
    • Prybutok, V.R. and A. Spink. "Transformation of a Health Care Information System: A Self-assessment Survey," IEEE Transactions on Engineering Management, 46:3, 1999, pp. 299-310.
    • (1999) IEEE Transactions on Engineering Management , vol.46 , Issue.3 , pp. 299-310
    • Prybutok, V.R.1    Spink, A.2
  • 11
    • 84993037971 scopus 로고    scopus 로고
    • Influence of Computer Training on Decision-making Risk Preferences
    • Richards, R.M., V.R. Prybutok, and L.A. Kappelman. "Influence of Computer Training on Decision-making Risk Preferences," Management Research News, 19:11, 1996, pp. 26-41.
    • (1996) Management Research News , vol.19 , Issue.11 , pp. 26-41
    • Richards, R.M.1    Prybutok, V.R.2    Kappelman, L.A.3
  • 12
    • 0346600824 scopus 로고
    • Inside the Baldrige Award Guidelines Category 1: Leadership
    • Sullivan, R.L. "Inside the Baldrige Award Guidelines Category 1: Leadership," Quality Progress, 25:6, 1992, pp. 41-46.
    • (1992) Quality Progress , vol.25 , Issue.6 , pp. 41-46
    • Sullivan, R.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.