-
1
-
-
3543131191
-
Developing clinical pharmacy performance indicators: The North American experience
-
Andersen, S.C. (1986), "Developing clinical pharmacy performance indicators: the North American experience", Proceedings of the Guild of Hospital Plrarmatists, Vol. 22, pp. 3-31.
-
(1986)
Proceedings of the Guild of Hospital Plrarmatists
, vol.22
, pp. 3-31
-
-
Andersen, S.C.1
-
2
-
-
3543069288
-
Hospital advisory services
-
Anderson, S.C. and Fletcher, P. (1987), "Hospital advisory services", The Pharmaceutical Journal, Vol. 238 No. 6426, pp. 464-6.
-
(1987)
The Pharmaceutical Journal
, vol.238
, Issue.6426
, pp. 464-466
-
-
Anderson, S.C.1
Fletcher, P.2
-
3
-
-
3543090284
-
Value for money
-
Anderson, S.C, and Marshall, I.W. (1987), "Value for money", The Pharmaceutical Journal, Vol. 238 No. 6424, pp. 402-3.
-
(1987)
The Pharmaceutical Journal
, vol.238
, Issue.6424
, pp. 402-403
-
-
Anderson, S.C.1
Marshall, I.W.2
-
4
-
-
3543150015
-
Hospital supply services
-
Anderson, S.C. and Sutcliffe, I. (1987), "Hospital supply services", The Pharmaceutical journal, Vol. 238 No. 6436, pp. 759-62.
-
(1987)
The Pharmaceutical Journal
, vol.238
, Issue.6436
, pp. 759-762
-
-
Anderson, S.C.1
Sutcliffe, I.2
-
5
-
-
0028504799
-
Benchmarking in healthcare organisations: An introduction
-
Anderson-Miles, E. (1994), "Benchmarking in healthcare organisations: an introduction", Healthcare Financial Management, Vol. 48 No. 9, pp. 58-61.
-
(1994)
Healthcare Financial Management
, vol.48
, Issue.9
, pp. 58-61
-
-
Anderson-Miles, E.1
-
6
-
-
3543134721
-
Professional audit
-
Barber, N. (1992), "Professional audit", The Pharmaceutical Journal, Vol. 248 No. 6685, p. 571.
-
(1992)
The Pharmaceutical Journal
, vol.248
, Issue.6685
, pp. 571
-
-
Barber, N.1
-
7
-
-
0000066191
-
Towards a philosophy of clinical pharmacy
-
Barber, N. (1996), "Towards a philosophy of clinical pharmacy", The Pliarmaceutical Journal, Vol. 257 No. 6907, pp. 289-91.
-
(1996)
The Pliarmaceutical Journal
, vol.257
, Issue.6907
, pp. 289-291
-
-
Barber, N.1
-
8
-
-
0031039839
-
Predicting the rate of physician-accepted interventions by hospital pharmacists in the United Kingdom
-
Barber, N, Batty, R. and Ridout, D.A. (1997), "Predicting the rate of physician-accepted interventions by hospital pharmacists in the United Kingdom", American Journal of Health Systems Pharmacists, Vol. 54 No. 4, pp. 397405.
-
(1997)
American Journal of Health Systems Pharmacists
, vol.54
, Issue.4
, pp. 397405
-
-
Barber, N.1
Batty, R.2
Ridout, D.A.3
-
10
-
-
0029243466
-
Benchmarking sets standards for clinical improvements
-
Bellile, S.K. (1995), "Benchmarking sets standards for clinical improvements", Health Care Strategic Management, Vol. 13 No. 2, pp.15-16.
-
(1995)
Health Care Strategic Management
, vol.13
, Issue.2
, pp. 15-16
-
-
Bellile, S.K.1
-
11
-
-
0028777059
-
Hospitals model best practices in medical records management
-
Bergman, R. (1994), "Hospitals model best practices in medical records management", Hospitals and Health Networks, Vol. 68 No. 4, p. 52.
-
(1994)
Hospitals and Health Networks
, vol.68
, Issue.4
, pp. 52
-
-
Bergman, R.1
-
12
-
-
0028435773
-
Benchmarking in health care: Turning challenges into success
-
Berkey, T. (1994), "Benchmarking in health care: turning challenges into success", The Joint Commission Journal on Quality Improvement, Vol. 20 No. 5, pp. 277.
-
(1994)
The Joint Commission Journal on Quality Improvement
, vol.20
, Issue.5
, pp. 277
-
-
Berkey, T.1
-
13
-
-
0011036632
-
Benchmarking
-
Biesada, A. (1991), "Benchmarking", Financial World, Vol. 160 No. 19, pp. 28-32.
-
(1991)
Financial World
, vol.160
, Issue.19
, pp. 28-32
-
-
Biesada, A.1
-
14
-
-
3543063413
-
Benchmarking issues: Some practical solutions
-
Boulter, L. and Bendell, T. (1994), "Benchmarking issues: some practical solutions", Business Change & Re-engineering, Vol. 2 No. 2, pp. 44-50.
-
(1994)
Business Change & Re-engineering
, vol.2
, Issue.2
, pp. 44-50
-
-
Boulter, L.1
Bendell, T.2
-
15
-
-
0028997433
-
Pharmacovigilance and the new regulatory process in Europe: A pharmaceutical industry benchmarking survey
-
Brown, E. (1995), "Pharmacovigilance and the new regulatory process in Europe: a pharmaceutical industry benchmarking survey", Pharmaceutical Medicine, Vol. 9 No. 1, p. 21.
-
(1995)
Pharmaceutical Medicine
, vol.9
, Issue.1
, pp. 21
-
-
Brown, E.1
-
16
-
-
17144444898
-
Clinical quality benchmarking: Here's how to do it and why
-
Byrne, J., Schreiner, S.R., Rizk, E. and Sokolowski, L. (1998), "Clinical quality benchmarking: here's how to do it and why", Trustee, Vol. 51 No. 5, pp. B1-B4.
-
(1998)
Trustee
, vol.51
, Issue.5
-
-
Byrne, J.1
Schreiner, S.R.2
Rizk, E.3
Sokolowski, L.4
-
18
-
-
0024656126
-
Benchmarking: The search for best practices that lead to superior performance (part V): beyond benchmarking
-
Camp, R.C. (1989b), "Benchmarking: the search for best practices that lead to superior performance (part V): beyond benchmarking", Quality Progress, Vol. 22 No. 5, pp. 66-8.
-
(1989)
Quality Progress
, vol.22
, Issue.5
, pp. 66-68
-
-
Camp, R.C.1
-
19
-
-
0024629652
-
Benchmarking: The search for best practices that lead to superior performance (part III): why benchmark?
-
Camp, R.C. (1989c), "Benchmarking: the search for best practices that lead to superior performance (part III): why benchmark?", Quality Progress, Vol. 22 No. 3, pp. 76-82.
-
(1989)
Quality Progress
, vol.22
, Issue.3
, pp. 76-82
-
-
Camp, R.C.1
-
21
-
-
0039344998
-
A bible for benchmarking, by Xerox
-
Camp, R.C. (1993b), "A bible for benchmarking, by Xerox", Financial Executive, Vol. 9 No. 4, pp. 23-7.
-
(1993)
Financial Executive
, vol.9
, Issue.4
, pp. 23-27
-
-
Camp, R.C.1
-
22
-
-
0028435819
-
Benchmarking applied to health care
-
Camp, R.C. and Tweet, A.G. (1994), "Benchmarking applied to health care", The Joint Commission Journal on Quality Improvement, Vol. 20 No. 5, p. 229.
-
(1994)
The Joint Commission Journal on Quality Improvement
, vol.20
, Issue.5
, pp. 229
-
-
Camp, R.C.1
Tweet, A.G.2
-
23
-
-
84991518151
-
-
CBC (1999), The Clinical Benchmarking Company, London
-
CBC (1999), The Clinical Benchmarking Company, London.
-
-
-
-
24
-
-
0027978964
-
Hospital pharmacy operational review
-
Clark, T., Hutchinson, R.A. and Schumock, G.T. (1994), "Hospital pharmacy operational review", International Plwrmacy Journal, Vol. 8 No. 3, pp. 109-10.
-
(1994)
International Plwrmacy Journal
, vol.8
, Issue.3
, pp. 109-110
-
-
Clark, T.1
Hutchinson, R.A.2
Schumock, G.T.3
-
26
-
-
0027997133
-
Survey of clinical pharmacy services in United Kingdom National Health Service hospitals
-
Cotter, S.M., Barber, N. and McKee, M. (1994), "Survey of clinical pharmacy services in United Kingdom National Health Service hospitals", American Journal of Hospital Pharmacy, Vol. 51 No. 21, pp. 2676-84.
-
(1994)
American Journal of Hospital Pharmacy
, vol.51
, Issue.21
, pp. 2676-2684
-
-
Cotter, S.M.1
Barber, N.2
McKee, M.3
-
27
-
-
0029815098
-
Factors influencing the provision of clinical pharmacy services in United Kingdom National Health Service hospitals
-
Cotter, S.M., Barber, N., McKee, M. and Chalmers, C.P. (1996), "Factors influencing the provision of clinical pharmacy services in United Kingdom National Health Service hospitals", International Journal of Technology Assessment in Health Care, Vol. 12 No. 3, pp. 475-86.
-
(1996)
International Journal of Technology Assessment in Health Care
, vol.12
, Issue.3
, pp. 475-486
-
-
Cotter, S.M.1
Barber, N.2
McKee, M.3
Chalmers, C.P.4
-
28
-
-
0013484724
-
Is your medication rate acceptable?
-
Davis, N.M. and Cohen, M.R. (1994), "Is your medication rate acceptable?", Hospital Pharmacy, Vol. 29 No. 11, pp. 980-3.
-
(1994)
Hospital Pharmacy
, vol.29
, Issue.11
, pp. 980-983
-
-
Davis, N.M.1
Cohen, M.R.2
-
31
-
-
0005073196
-
A framework for benchmarking in the public sector literature review and directions for future research
-
Dorsch, JJ. and Yasin, M.M. (1998), "A framework for benchmarking in the public sector literature review and directions for future research", International Journal of Public Sector Management, Vol. 11 No. 2/3, pp. 91-115.
-
(1998)
International Journal of Public Sector Management
, vol.11
, Issue.2-3
, pp. 91-115
-
-
Dorsch, J.J.1
Yasin, M.M.2
-
32
-
-
0032154919
-
The perceived impact of the benchmarking process on organizational effectivenes
-
Elmuti, D. (1998), "The perceived impact of the benchmarking process on organizational effectivenes", Production and Inventory Management Journal, Vol. 39 No. 3, pp. 6-11.
-
(1998)
Production and Inventory Management Journal
, vol.39
, Issue.3
, pp. 6-11
-
-
Elmuti, D.1
-
33
-
-
0031185007
-
The benchmarking process: Assessing its value and limitations
-
Elmuti, D., Kathawala, Y. and Lloyed, S. (1997), "The benchmarking process: assessing its value and limitations", Industrial Management, Vol. 39 No. 4, pp. 12-19.
-
(1997)
Industrial Management
, vol.39
, Issue.4
, pp. 12-19
-
-
Elmuti, D.1
Kathawala, Y.2
Lloyed, S.3
-
34
-
-
3543147672
-
Do we need national performance indicators for pharmacy?
-
Farrar, K. (1998), "Do we need national performance indicators for pharmacy?", The Hospital Pliarmacist, Vol. 5 No. 7, p. 172.
-
(1998)
The Hospital Pliarmacist
, vol.5
, Issue.7
, pp. 172
-
-
Farrar, K.1
-
35
-
-
0003584837
-
-
The Chartered Institute of Management Accountants.
-
Fitzgerald, L, Johnton, R., Brignall, S., Sylvestro, R. and Voss, C. (1991), Performance Measurement in Service Businesses, The Chartered Institute of Management Accountants.
-
(1991)
Performance Measurement in Service Businesses
-
-
Fitzgerald, L.1
Johnton, R.2
Brignall, S.3
Sylvestro, R.4
Voss, C.5
-
36
-
-
3543101955
-
Benchmarking: Tales from the front
-
Flower, J. (1993), "Benchmarking: tales from the front", Healthcare Forum, Vol. 36 No. 1, pp. 37-51.
-
(1993)
Healthcare Forum
, vol.36
, Issue.1
, pp. 37-51
-
-
Flower, J.1
-
37
-
-
0242360336
-
How to use benchmarking
-
Fowler, A. (1997), "How to use benchmarking", People Management, Vol. 3 No. 12, pp. 3840.
-
(1997)
People Management
, vol.3
, Issue.12
, pp. 3840
-
-
Fowler, A.1
-
38
-
-
0003594966
-
-
Nicholas Brealey, London
-
Hammer, M. and Champy, J. (1993), Reengineering the Corporation, a Manifesto for Business Revolution, Nicholas Brealey, London.
-
(1993)
Reengineering the Corporation, a Manifesto for Business Revolution
-
-
Hammer, M.1
Champy, J.2
-
40
-
-
0025231961
-
Opportunities and responsibilities in pharmaceutical care
-
Hepler, CD. and Strand, L.M. (1990), "Opportunities and responsibilities in pharmaceutical care", American Journal of Hospital Pharmacy, Vol. 47 No. 3, pp. 533-43.
-
(1990)
American Journal of Hospital Pharmacy
, vol.47
, Issue.3
, pp. 533-543
-
-
Hepler, C.D.1
Strand, L.M.2
-
41
-
-
0028550015
-
Roadmap to current benchmarking literature
-
Jackson, A.E., Safford, R.R. and Swart, WAV. (1994), "Roadmap to current benchmarking literature", Journal J of Management in Engineering, Vol. 10 No. 6, pp. 60-7.
-
(1994)
Journal J of Management in Engineering
, vol.10
, Issue.6
, pp. 60-67
-
-
Jackson, A.E.1
Safford, R.R.2
Swart, W.A.V.3
-
42
-
-
3543128798
-
Making a case for benchmarking
-
Jaklevic, M.C. (1999), "Making a case for benchmarking", Modern Healthcare, Vol. 29 No. 40, p. 52.
-
(1999)
Modern Healthcare
, vol.29
, Issue.4
, pp. 52
-
-
Jaklevic, M.C.1
-
43
-
-
0003644961
-
-
John Wiley, New York, NY.
-
Karlof, B. and Ostblom, S. (1993), Benchmarking: A Signpost to Excellence in Quality and Productivity, John Wiley, New York, NY.
-
(1993)
Benchmarking: a Signpost to Excellence in Quality and Productivity
-
-
Karlof, B.1
Ostblom, S.2
-
44
-
-
0030913391
-
Assessing the efficiency of the admission process to a critical care unit: Does the literature allow the use of benchmarking?
-
Keenan, S.P., Doig, G.S., Martin, C.M., Inman, K.J. and Sibbald, WJ. (1997), "Assessing the efficiency of the admission process to a critical care unit: does the literature allow the use of benchmarking?", Intensive Care Medicine, Vol. 23 No. 5, pp. 574-80.
-
(1997)
Intensive Care Medicine
, vol.23
, Issue.5
, pp. 574-580
-
-
Keenan, S.P.1
Doig, G.S.2
Martin, C.M.3
Inman, K.J.4
Sibbald, W.J.5
-
45
-
-
0002690032
-
Medication errors in a general hospital
-
Lacasa, C, Cot, R., Roure, C., Martinez, J., Polo, C., Andreu, C., Serrias, J. and Sala, P. (1998), "Medication errors in a general hospital", European Hospital Pharmacist, Vol. 4 No. 2, pp.3540.
-
(1998)
European Hospital Pharmacist
, vol.4
, Issue.2
, pp. 3540
-
-
Lacasa, C.1
Cot, R.2
Roure, C.3
Martinez, J.4
Polo, C.5
Andreu, C.6
Serrias, J.7
Sala, P.8
-
46
-
-
0003832888
-
-
Harper Collins, New York, NY.
-
Leibfried, K.H.J. and McNair, C.J. (1992), Benchmarking: A Tool for Continuous Improvement, Harper Collins, New York, NY.
-
(1992)
Benchmarking: A Tool for Continuous Improvement
-
-
Leibfried, K.H.J.1
McNair, C.J.2
-
47
-
-
0028408522
-
Benchmarking quality under US health care reform: The next generation
-
Lorence, D. (1994), "Benchmarking quality under US health care reform: the next generation", Quality Progress, Vol. 27 No. 4, pp. 103-7.
-
(1994)
Quality Progress
, vol.27
, Issue.4
, pp. 103-107
-
-
Lorence, D.1
-
48
-
-
0033402980
-
Benchmarking the perioperative process: What have we learned?
-
Mazzei, WJ. (1999), "Benchmarking the perioperative process: what have we learned?", Seminars in Anesthesia, Vol. 18. No. 4, pp. 306-9.
-
(1999)
Seminars in Anesthesia
, vol.18
, Issue.4
, pp. 306-309
-
-
Mazzei, W.J.1
-
49
-
-
0026783292
-
Pharmaceutical care index for measuring comprehensive pharmaceutical services
-
Pitterle, ME. and Raehl, C.L. (1992), "Pharmaceutical care index for measuring comprehensive pharmaceutical services", American Journal of Hospital Pharmacy, Vol. 49 No. 9, pp. 2226-9.
-
(1992)
American Journal of Hospital Pharmacy
, vol.49
, Issue.9
, pp. 2226-2229
-
-
Pitterle, M.E.1
Raehl, C.L.2
-
51
-
-
0041749960
-
The importance performance matrix as a determinant of improvement priorities
-
Slack, N. (1994) "The importance performance matrix as a determinant of improvement priorities", International Journal of Operations and Production Management, Vol. 14 No. 5, pp. 59-75.
-
(1994)
International Journal of Operations and Production Management
, vol.14
, Issue.5
, pp. 59-75
-
-
Slack, N.1
-
52
-
-
3543144168
-
Benchmarking guide: Key departments
-
Solovy, A. (1998), "Benchmarking guide: key departments", Hospitals and Networks, Vol. 72 No. 1, pp. 26-8.
-
(1998)
Hospitals and Networks
, vol.72
, Issue.1
, pp. 26-28
-
-
Solovy, A.1
-
53
-
-
0026811414
-
Rank Xerox - Management revolution
-
Walker, R. (1992), "Rank Xerox - management revolution", Long Range Planning, Vol. 24 No. 1, pp. 9-21.
-
(1992)
Long Range Planning
, vol.24
, Issue.1
, pp. 9-21
-
-
Walker, R.1
-
59
-
-
0033290218
-
Overcoming barriers to effectiveness in a health care operational environment: Building on the lessons of American Industry
-
Zimmerer, L.W., Yasin, TAV. and Mahmoud, M. (1999), "Overcoming barriers to effectiveness in a health care operational environment: building on the lessons of American Industry", Health Marketing Quarterly, Vol. 17 No. 1, pp. 59-81.
-
(1999)
Health Marketing Quarterly
, vol.17
, Issue.1
, pp. 59-81
-
-
Zimmerer, L.W.1
Yasin, T.A.V.2
Mahmoud, M.3
|