Overcoming barriers to effectiveness in a health care operational environment: Building on the lessons of American industry

Health Marketing Quarterly

Volumn 17, Issue 1, 1999, Pages 59-81

  Zimmerer, Linda Williams ^a   Zimmerer, Thomas William ^b   Yasin, Mahmoud M ^c  

^a Drury College ^*  (United States)

^b DRURY UNIVERSITY   (United States)

^c EAST TENNESSEE STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONSUMER; FINANCIAL MANAGEMENT; HEALTH CARE COST; HEALTH SERVICE; HUMAN; HUMAN RELATION; INDUSTRY; ORGANIZATION; ORGANIZATION AND MANAGEMENT; QUALITY CONTROL; STANDARD; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME; UNITED STATES;

BENCHMARKING; CONSUMER SATISFACTION; HEALTH CARE SECTOR; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; INDUSTRY; MARKETING OF HEALTH SERVICES; ORGANIZATIONAL INNOVATION; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PROFESSIONAL-PATIENT RELATIONS; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0033290218     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v17n01_06     Document Type: Article

References (44)

1. AMA, What’s New. URL: Http://www.ama.asson.org/public/journal/newpub.htm.
2. Anderson, C.A. (April, 1992). Curing What Ails U.S. Health Care. Quality Progress, p35-38.
3. Andorka, F.H. (August 11, 1997). Days Inn Franchises Share Secrets of Success, Hotel & Motel Management, v212 n14, p92 (1).
4. Andrews, G.B. (September, 1995). Milan Opens Doors to Technology. Textile World, v145 n10, p34-56.
5. Ashley, S. (July, 1995). Rapid Prototyping is Coming of Age. Mechanical Engineering-CIME, v117 n7, p62(7).
6. Better Quality Can Cost Less: The Evolving Role of AHCPR. URL http://www.ahcpr.gov.80/.
7. Capowski, J. (December, 1994). Zen and the Art of Alliance. Management Review, p17-19.
8. Chase, R.B. and Aquilano, N.J. (1989). Production and Operations Management: A Life Cycle Approach (5th ed). Homewood, IL, Irwin.
9. Cunningham, J.G. (December 23, 1996). Are Your Patients Satisfied? American Medical News, v39 n48, p19(1).
10. Davis, M. (1991). How Long Should a Customer Wait for Service? Decision Sciences, v22, p421-433.
11. Donnely, J.H., Gibson, J.L., and Ivancevich, J.M. (1992). Fundamentals of Management (8th ed). Homewood, IL, Irwin.
12. Dove, R. (December, 1995). Design Principles for Agile Production. Production, v107 n12, p16(3).
13. Fisher, J.M. (February 10, 1997). Total Health Care Spending in ‘96 Was Nearly $1 Trillion. National Underwriter Life & Health Financial Services Edition, n6, p17(1).
14. Fried, R.A. (April, 1992). A Crisis in Health Care. Quality Progress, p67-69.
15. Gopalakrishnan, K.N. and McIntyre, B.E. (April, 1992). Hurdles to Quality Health Care. Quality Progress, p93-95.
16. Hise, R.T. (September-October, 1995). The Implications of Time-Based Competition on International Logistics Strategics. Business Horizons, p39-44.
17. Hitt, W.D. (August, 1995). The Learning Organization: Some Reflections on Organizational Renewal. Leadership and Organization Development Journal, v18 n8, p17(9).
18. Hoffman, T. (September 30, 1996). Ford Project to Cut Its Prototype Costs. Computerworld, p69.
19. Hout, T.M. (July-August, 1996). Timed-based Competition is Not Enough. Research Technology Measurement, 15-17.
20. Hum, S.H., and Sim, H.H. (January, 1996). Timed-based Competition: Literature Review and Implications for Modeling. International Journal of Operations & Production Management, v16 nl, p75(16).
21. Huteesing, N. (October, 25, 1993). The First Shall Be Last, Forbes, p220-221.
22. Inguanzo, J.M. (September, 5, 1992). Taking a Serious Look at Patient Expectations. Hospitals, p68-69.
23. Innovative Approaches to Productivity. (June 3, 1996). Industry Surveys, Autos-Auto Parts, p96-97.
24. Jackson, K.E. (April, 1992). Hospital Processes Can’t be Improved Until They Are Understood. Quality Progress, v12(16), p.61-65.
25. Kahu, B.K. (November, 1994). Fitting Flexible Manufacturing Systems to The Task. Industrial Engineering, p116-121.
26. Keeling, J. (Sunday April 27, 1997). Competition May Be Unhealthy for Hospitals. Johnson City Press, p1, 12.
27. Knudsen, D.C. (Spring, 1994). Flexible Manufacturing. Growth and Change, v25, p135-143.
28. Morrison, Paul E., and Heineke, Janelle (April, 1992). ‘’Why Do Health Care Practitioners Resist Quality Management”. Quality Progress pp. 51-55.
29. Orme, C.N., Parsons, R.J., and McBride, G. Z. (Summer, 1992). Customer Information and the Quality Improvement Process: Developing a Customer Information System. Hospital & Health Services Administration, v37 n2, p197(16).
30. Packer-Tursman, J. (April 22, 1997). Southwest Again Rated Top Airline for Quality. Knight-Ridder/Tribune Business News, p422(b).
31. Piskora, B. (August 19, 1994). First Union Embarks on a Program That Tells Vendors Quality is Job 1. American Bankers, v159 n160, p11(1).
32. Pragman, C. H. (July-August, 1996). JITII: A Purchasing Concept for Reducing Lead Times in Time-based Competition. Business Horizons, p54-57.
33. Puttre, M. (December, 1994). CAD/CAM on a Budget. Mechanical Engineering-CIME, v116 n12, p66(2).
34. Quality Watch (November 20, 1996). Hospitals and Health Networks, p13.
35. Roby, D. (Spring, 1995). Uncommon Sense: Lean Manufacturing Speeds Cycle Time to Improve Low-Volume Production at Hughes. National Productivity Review, v14 n2, p79(9).
36. Roeves, C.A. and Bendar, D.A. (April, 1993). What Prevents TQM Implementation in Health Care Organizations? Quality Progress, p41-44.
37. Senge, P.M. (1990). The Fifth Discipline: The Art & Practice of The Learning Organization, Doubleday, New York.
38. Stalk, Jr., G, and Webber, A.M. (July-August, 1993). Japan’s Dark Side of Time. Harvard Business Review, p93-102.
39. Tankoos, A.L. (January 20, 1997). A Piece of the Action. Hospitals and Health Networks, p26-28.
40. Thompson, T.R. (July 5, 1996). Easier Said Than Done. Hospitals and Health Networks, p29-32.
41. Thorpe, P.A. (October, 1995). Concurrent Engineering. IIE Solution, p10-13.
42. Ward, C. (November, 1994). What is Agility? Industrial Engineering, p14-16.
43. Wheatley, M.J., and Kellner-Rogers, M. (August, 1996). The Irresistible Future of Organizations. Strategy and Leadership, p19-24.
44. Viswanadham, N., Pattipati, K. R., and Gopalakrishna, V. (October, 1995). Performability Studies of Automated Manufacturing Systems With Multiple Part Types. IEEE Transactions, v11 n5, p692-708.