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Volumn 15, Issue 1, 2001, Pages 100-110

Some Reflections on Explanation in Negative Messages

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EID: 0035605818     PISSN: 10506519     EISSN: None     Source Type: Journal    
DOI: 10.1177/105065190101500105     Document Type: Review
Times cited : (10)

References (16)
  • 1
    • 0642314244 scopus 로고
    • We Regret to Inform You: Toward a New Theory of Negative Messages
    • Ed. Brenda R. Sims. Denton: University of North Texas
    • Alred, Gerald J., "We Regret to Inform You: Toward a New Theory of Negative Messages." Studies in Technical Communication. Ed. Brenda R. Sims. Denton: University of North Texas, 1993. 17-36.
    • (1993) Studies in Technical Communication , pp. 17-36
    • Alred, G.J.1
  • 4
    • 84970359127 scopus 로고
    • Explanations in Negative Messages: More Insights from Speech Act Theory
    • Campbell, Kim Sydow. "Explanations in Negative Messages: More Insights from Speech Act Theory." Journal of Business Communication 27 (1990): 357-75.
    • (1990) Journal of Business Communication , vol.27 , pp. 357-375
    • Campbell, K.S.1
  • 5
    • 1542794232 scopus 로고    scopus 로고
    • Negative Messages as Strategic Communication: A Case Study of a New Zealand Company's Annual Executive Letter
    • Crombie, Winifred, and Helen Samujh. "Negative Messages as Strategic Communication: A Case Study of a New Zealand Company's Annual Executive Letter." Journal of Business Communication 36 (1999): 229-46.
    • (1999) Journal of Business Communication , vol.36 , pp. 229-246
    • Crombie, W.1    Samujh, H.2
  • 10
    • 84996173374 scopus 로고    scopus 로고
    • Further Conceptualization of Explanation in Negative Messages
    • Limaye, Mohan R. "Further Conceptualization of Explanation in Negative Messages." Business Communication Quarterly 60-62 (1997): 38-50.
    • (1997) Business Communication Quarterly , vol.60-62 , pp. 38-50
    • Limaye, M.R.1
  • 11
    • 0033410716 scopus 로고    scopus 로고
    • Factors in Reader Responses to Negative Letters: Experimental Evidence for Changing What We Teach
    • Locker, Kitty O. "Factors in Reader Responses to Negative Letters: Experimental Evidence for Changing What We Teach." JBTC 13 (1999): 5-48.
    • (1999) JBTC , vol.13 , pp. 5-48
    • Locker, K.O.1
  • 13
    • 0002604811 scopus 로고
    • Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study
    • Richins, Marsha L. "Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study." Journal of Marketing 47 (1983): 68-78.
    • (1983) Journal of Marketing , vol.47 , pp. 68-78
    • Richins, M.L.1
  • 16
    • 84934107144 scopus 로고
    • Elderly Consumer Problems: Actions, Sources of Information and Attributions of Blame
    • San Francisco. June
    • Valle, Valerie A., and Randi Koeske. "Elderly Consumer Problems: Actions, Sources of Information and Attributions of Blame." Annual Meeting of the American Psychological Association, San Francisco. June 1977.
    • (1977) Annual Meeting of the American Psychological Association
    • Valle, V.A.1    Koeske, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.