Measuring facts of media richness

Journal of Computer Information Systems

Volumn 41, Issue 4, 2001, Pages 69-78

  Ferry, Diane L ^a   Kydd, Christine T ^a   Sawyer, John E ^a  

^a UNIVERSITY OF DELAWARE   (United States)

Author keywords

Communication technology; Email; Equivocality; Media richness; Scale development; Uncertainty

Indexed keywords

COMMUNICATION TECHNOLOGIES; EQUIVOCALITY; MEDIA RICHNESS; SCALE DEVELOPMENT; UNCERTAINTY;

ELECTRONIC MAIL; TOOLS;

INSTRUMENTS;

EID: 0035595724     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (36)

1. Alexander, E.R., L.E. Penley, and I.E. Jemigan. "The Effect of Individual Differences on Managerial media Choice," Management Communication Quarterly, 5:2, 1991, pp. 155-173.
2. Bentler, P.M. and E.J.C. Wu. EQS for Windows Version 5.1. Encino, CA: Multivariate Software, Inc., 1995.
3. Camino, B.M., A.E. Milewski, D.R. Millen, and T.M. Smith. "Replying to Email with Structured Responses," International Journal of Human-Computer Studies, 1997.
4. Carlson, P.J. and G.B. Davis. "An Investigation of media Selection Among Directors and Managers: From 'Self to 'Other' Orientation," Management Information Systems Quarterly, 22:3, 1998, pp. 335-358.
5. Contractor, N.S. and E.M. Eisenberg. "Communication Networks and New media in Organizations." In Fulk, J. and C.W. Steinfield (Eds.). Organizations and Communication Technology. Newbury Park, CA: Sage, 1990, pp. 117-140.
6. Daft, R.L. and R.H. Lengel. "Information Richness: A New Approach to Managerial Behavior and Organization Design," Research in Organizational Behavior, 6, 1984, pp. 191-223.
7. Daft, R.L. and R.H. Lengel. "Organizational Information Requirements, media Richness and Structural Design," Management Science, 32:5, 1986, pp. 554-571.
8. Daft, R.L. and N.B. Macintosh. "A Tentative Exploration into Amount and Equivocality of Information Processing in Organizational Work Units," Administrative Science Quarterly, 26, 1981, pp. 207-224.
9. Daft, R.L. and J.C. Wiginton. "Language and Organization," Academy of Management Review, 4:2, 1979, pp. 179-191.
10. Dennis, A.R. and S.T. Kinney. "Testing media Richness Theory in the New Media: The Effects of Cues, Feedback and Task Equivocality," Information Systems Research, 9:3, 1998, pp. 256-274.
11. El-Shinnawy, M.M. and M.L. Markus. "Media Richness Theory and New Electronic Communication Media: A Study of Voice Mail and Electronic Mail. In DeGross, J.I., J.D. Becker, and J.J. Elam (Eds.). Proceedings of the Thirteenth International Conference on information Systems. Baltimore, MD: Association for Computing Machinery, 1992, pp. 91-105.
12. Fulk, J. and B. Boyd. "Emerging Theories of Communication in Organizations," Journal of Management, 17:2, 1991, pp. 407-446.
13. Fulk, J., J. Schmitz, and D. Ryu. "Cognitive Elements in the Social Construction of Communication Technology," Management Communication Quarterly, 8, 1995, pp. 259-288.
14. Fulk, J., J. Schmitz, and C.W. Steinfield. "A Social Influence Model of Technology Use." In Fulk, J. and C.W. Steinfield (Eds.). Organizations and Communication Technology, 117:141. Newbury Park, CA: Sage, 1990.
15. Kinney, S.R. and R.T. Watson. "The Effect of Medium and Task on Dyadic Communication. In DeGross, J.I., J.D. Becker, and J.J. Elam (Eds.). Proceedings of the Thirteenth International Conference on information Systems. Baltimore, MD: Association for Computing Machinery, 1992, pp. 107-117.
16. Kock, N. "Can Communication Medium Limitations Foster Better Group Outcomes? An Action Research Study," Information and Management, 34, 1998, pp. 295-305.
17. Kydd, C.T. and D.L. Ferry. "Electronic Mail, Social Presence and Information Richness," Hawaiian International Conference on System Sciences (HICSS-25) Proceedings, Kauai, HI, 1992, pp. 380-191.
18. Lee, A. "Electronic Mail as a Medium for Rich Communication: An Empirical Investigation Using Hermeneutic Interpretation," Management Information Systems Quarterly, 18:2, 1994, pp. 143-157.
19. Lengel, R.H. "Managerial Information Processing and Media Selection Behavior." Unpublished doctoral dissertation, Texas A&M University, 1983.
20. Lim, K.H., I. Benbasat, and L.M. Ward. "The Role of Multimedia in Changing First Impression Bias," Information Systems Research, 11:2, 2000, pp. 115-136.
21. Markus, M.L. "Electronic Mail as the Medium of Managerial Choice," Organization Science, 5:4, 1994, pp. 502-527.
22. Nunnally, J.C. Psychometric Theory. New York: McGraw-Hill, 1978.
23. Rice, R.E. "Task Analyzability, Use of New Media and Effectiveness: A Multisite Exploration of Media Richness," Organization Science, 3, 1992, pp. 475-500.
24. Rice, R.E., R.E. Kraut, C. Cool., and R.S. Fish. "Individual Structural and Social Influences on Use of a New Communication Medium," Academy of Management Best Papers Proceedings, 1994, pp. 285-289.
25. Schmitz, J. and J. Fulk. "Organizational Colleagues, Media Richness and Electronic Mail: A Test of the Social Influence Model of Technology Use," Communication Research, 18:4, 1991, pp. 487-523.
26. Short, J., E. Williams, and B. Christie. The Social Psychology of Telecommunications. London: John Wiley & Sons, 1976.
27. Stasser, G. and L.A. Taylor. "Speaking Turns in Face-to-Face Discussion," Journal of Personality and Social Psychology, 60, 1991, pp. 675-684.
28. Trevino, L.K., R.H. Lengel, W. Bodensteiner, E.A. Gerloff, and N.K. Muir. "The Richness Imperative and Cognitive Style: The Role of Individual Differences in Media Choice Behavior," Management Communication Quarterly, 4:2, 1990, pp. 176-197.
29. Trevino, L.K., R.H. Lengel, and R.L. Daft. "Media Symbolism, Media Richness and Media Choice in Organizations: A Symbolic Interactionist perspective," Communication Research, 14:5, 1987, pp. 553-575.
30. Ventana Corporation. GroupSystems V. Tucson AZ 1992.
31. Walther, J.B. "Relational Impacts of Computer-mediated Communication: Experimental Observations Over Time," Organization Science, 6:2, 1995, pp. 196-203.
32. Webster, J. "Desktop Videoconferencing: Experiences of Complete Users, Wary Users, and Non-Users," Management Information Systems Quarterly, 22:3, 1998. pp. 257-286.
33. Webster, J. and P. Hackley. "Teaching Effectiveness in Technology-mediated Distance Learning," Academy of Management Journal, 40:6, 1997, pp. 1282-1309.
34. Webster, J. and L.K. Trevino. "Rational and Social Theories as Complementary Explanations of Communication Media Choices: Two Policy Capturing Studies," Academy of Management Journal, 38, 1995, pp. 1544-1572.
35. Yates, J. and W.J. Orlikowski. "Genres of Organizational Communication: An Approach to Studying Communication and Media," Academy of Management Review, 17, 1992, pp. 299-326.
36. Zmud, R.W. and J.R. Carlson. "Channel Expansion Theory and the Experiential Nature of Media Richness Perceptions," Academy of Management Journal, 42:2, 1999. pp. 153-181.