The Role of Multimedia in Changing First Impression Bias

Information Systems Research

Volumn 11, Issue 2, 2000, Pages 115-136

  Lim, Kai H ^a   Benbasat, Izak ^a   Ward, Lawrence M ^a  

^a NONE

Author keywords

First Impression Bias; Human Information Processing; Information Presentation; Multimedia; Primacy Effect

Indexed keywords

HARDWARE; INFORMATION SYSTEMS;

FIRST IMPRESSIONS; HUMAN INFORMATION PROCESSING; INFORMATION PRESENTATION; MULTIMEDIA; PRIMACY EFFECTS;

BIONICS;

EID: 0034392788     PISSN: 10477047     EISSN: None     Source Type: Journal    
DOI: 10.1287/isre.11.2.115.11776     Document Type: Article

References (60)

1. Aldag, R. J., D. J. Power. 1986. An empirical assessment of computer-assisted decision analysis. Decision Sci. 17 572-588.
2. Argyle, M., F. Alkema, R. Gilmour. 1971. The communication of friendly and hostile attitudes by verbal and nonverbal signals. European J. Soc. Psych. 1 385-402.
3. _, V. Salter, H. Nicholson, M. Williams, P. Burgess. 1970. The communication of inferior and superior attitudes by verbal and non-verbal signals. British J. Soc. Clinical Psych. 9 222-231.
4. Asch, S. E. 1946. Forming impressions of personality. J. Abnormal Soc. Psych. 41 1230-1240.
5. Baggett, P. 1989. Understanding visual and verbal messages. H. Mandl and J. R. Levin, eds. Knowledge Acquisition From Text and Pictures. Elsevier, Amsterdam, Netherlands, 101-124.
6. _, A. Ehrenfeucht. 1982. Information in content equivalent movie and text stories. Discourse Process. 5 73-99.
7. _, _. 1983. Encoding and retaining information in the visuals and verbals of an educational movie. Ed. Comm. Tech. J. 31 23-32.
8. Beagles-Roos, J., I. Gat. 1983. Specific impact of radio and television on children's story comprehension. J. Ed. Psych. 75 128-137.
9. Benbasat, I., A. S. Dexter. 1985. An experimental evaluation of graphical and color-enhanced information presentation. Management Sci. 11 1348-1364.
10. _, _. 1986. An investigation of the effectiveness of color and graphical information presentation under varying time constraints. MIS Quart. 10 59-83.
11. Cognitive and Technology Group at Vanderbilt. 1993. Examining the cognitive challenges and pedagogical opportunities of integrated media systems: Toward a research agenda. J. Special Ed. Tech. 12 118-124.
12. Cohen, J. 1988. Statistical Power Analysis for the Behavioral Sciences, 2nd ed. Erlbaum, Hillsdale, NJ.
13. Daft, R. L., R. H. Lengel. 1984. Information richness: A new approach to manager information processing and organization design. B. Staw and L. L. Cummings, eds. Research in Organizational Behavior. JAI Press, 191-233, Greenwich, CT.
14. _, _. 1986. Organizational information requirements, media richness and structural design. Management Sci. 32 554-71.
15. _, N. B. Macintosh. 1981. A tentative exploration into the amount and equivocality of information processing in organizational work units. Admin. Sci. Quart. 26 207-224.
16. _, R. H. Lengel, L. K. Trevino. 1987. Message equivocality, media selection and manager performance. Management Inform. Systems Quart. 11 355-366.
17. Denison, D. R. 1990. Corporate Culture and Organizational Effectiveness. Wiley, New York.
18. Ekman, P., W. V. Friesen. 1974. Detecting deception from the body or face. J. Personality and Soc. Psych. 29 288-298.
19. Fiske, ST., S. E. Taylor. 1991. Social Cognition. McGraw Hill, New York.
20. Forer, B. R. 1949. The fallacy of personal validation: A classroom demonstration of gullibility. J. Abnormal and Soc. Psych. 44 118-123.
21. Hansen, E. J. 1989. Interactive video for reflection: Learning theory and a new use of the medium. Ed. Tech. 29 7-15.
22. Hayes, D. S., S. B. Kelly. 1984. Young children's processing of television: Modality differences in the retention of temporal relations. J. Experiment. Child Psych. 38 505-514.
23. _, _, M. Mandel. 1986. Media differences in children's story synopses: Radio and television contrasted. J. Ed. Psych. 78 341-346.
24. Jarvenpaa, S. 1989. The effect of task and graphical format congruence on information processing strategies and decision making performance. Management Sci. 35 285-303.
25. Jones, E. E., G. Goethals. 1972. Order effects in impression formation: Attribution context and the nature of the entity. E. E. Jones et al., eds. Attribution: Perceiving the Causes of Behavior. Silver Burdett/General Learning Press, Morristown, NJ.
26. _, L. Rock, K. G. Shaver, G. R. Goethals, L. M. Ward. 1968. Patterns of performance and ability attribution: An unexpected primacy effect. J. Personality and Soc. Psych. 10 317-341.
27. Kahneman, D. 1973. Attention and Effort. Prentice-Hall, Englewood Cliffs, NJ.
28. _, P. Slovic, A. Tversky. 1982. Judgment Under Uncertainty: Heuristics and Biases. Cambridge University Press, Cambridge, MA.
29. Kelly, H. H. 1950. The warm-cold variable in first impression of persons. J. Personality 18 431-439.
30. Korda, M. 1976. Power. Ballatine Books, New York.
31. Lana, R. E. 1964. Three theoretical interpretations of order effects in persuasive communications. Psych. Bull. 61 314-320.
32. Larkin, J. H., H. A. Simon. 1987. Why a diagram is (sometimes) worth ten thousand words. Cogn. Sci. 11 65-100.
33. Leary, M. R. 1995. Self-Presentation: Impression Management and Interpersonal Behavior. WCB Communications, Dubuque, IA.
34. Levie, W., R. Lentz. 1982. Effects of text illustrations: A review of research. Ed. Comm. Tech. J. 30 195-232.
35. Lim, K. H. 1996. Multimedia as an enabling technology for enhancing organizational memory to support decision making. Unpublished Ph.D. Dissertation, University of British Columbia, Vancouver, B.C.
36. Lim, L. H. 1995. Impact of group support systems on judgement biases: An experimental investigation. Unpublished Doctoral Dissertation. The University of British Columbia, Vancouver, B.C.
37. Luchins, A. S. 1957. Experimental attempts to minimize the impact of first impressions. C. Hovland, ed. The Order of Presentation in Persuasion. Yale University Press, New Haven, CT.
38. McGrath, J. E., A. B. Hollingshead. 1993. Putting the 'group' back in group support systems: Some theoretical issues about dynamic processes in groups with technological enhancements. L. M. Jessup and J. S. Valacich, eds. Group Support Systems: New perspectives. Macmillan, New York 78-96.
39. Motowidlo, S. J., J. R. Burnett. 1995. Aural and visual sources of validity in structured employment interviews. Organ. Behavior and Human Decision Process. 61 239-249.
40. Nisbett, R., L. Ross. 1980. Human Inference: Strategies and Shortcomings of Social Judgment. Prentice-Hall, Englewood Cliffs, NJ.
41. Oskamp, S. 1965. Overconfidence in case study judgements. J. Consulting Psych. 29 261-265.
42. Paivio, A. 1971. Imagery and deep structure in the recall of english nominalizations. J. Verbal Learning and Verbal Behavior 10 1-12.
43. Rao, V. S., R. Goldman-Segall. 1995. Capturing stories in organizational memory systems: The role of multimedia. R. H. Sprague. Jr. and J. F. Nunamake, Jr., eds. Twenty-Eight Hawaii International Conference on System Sciences. IEEE Computer Society Press, Los Alamitos, CA, 333-341.
44. Remus, W. E. 1984. An empirical investigation of the impact of graphical and tabular data presentations on decision making. Management Sci. 30 533-542.
45. Rosenhan, D. L. 1973. On being sane in insane places. Science 179 250-258.
46. Roy, M. C., F. J. Lerch. 1996. Overcoming ineffective mental representations in base-rate problems. Inform. Systems. Res. 7 233-247.
47. Salomon, G. 1979. Interaction of Media, Cognition and Learning. Jossey-Bass, San Francisco, CA.
48. Schlenker, B. R. 1980. Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations. Brooks/Cole, Monterey, CA.
49. Smart Video Recorder Pro. 1994. Intel Corporation, Hillsboro, OR.
50. Snyder, C. R. 1974. Acceptance of personality interpretations as a function of assessment procedures. J. Consulting and Clinical Psych. 42 150.
51. _, G. R. Larson. 1972. A further look at student acceptance of general personality interpretations. J. Consulting and Clinical Psych. 38 384-388.
52. Sprague Jr., R. H. 1995. Electronic document management for information systems managers. Management Inform. Systems Quart. 19 29-49.
53. Stein, E. W., V. Zwass. 1995. Actualizing organizational memory with information systems. Inform. Systems Res. 6 85-117.
54. Tan, J. K. H., I. Benbasat. 1990. The effectiveness of graphical presentation for information. Decision Sci. 24 167-191.
55. Todd, P. A., I. Benbasat. 1991. An experimental investigation of the impact of computer-based decision aids on decision making processes. Inform. Systems Res. 2 87-115.
56. _, _. 1992. The use of information in decision making: An experimental investigation of the impact of computer-based decision aids. Management Inform. Systems Quart. 16 373-393.
57. Ulrich, R. E., T. J. Stachnik, N. R. Stainton. 1963. Student Acceptance of Generalized Personality Interpretations. Psych. Report 13 831-834.
58. Vessey, I. 1991. Cognitive fit: A theory-based analysis of the graphs versus. Decision Sci. 22 219-240.
59. Weick, K. E. 1979. The Social Psychology of Organizing. Addison-Wesley, Reading, MA.
60. Wetzel, C. D., P. H. Radtke, H. W. Stern. 1994. Instructional Effectiveness of Video Media. Lawrence Erlbaum, Hillsdale, NJ.