General information seeking in changing times: A focus group study

Reference and User Services Quarterly

Volumn 41, Issue 2, 2001, Pages 159-167

  Young, Nancy J ^a   Von Seggern, Marilyn ^b  

^a UNIVERSITY OF IDAHO   (United States)

^b WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035567515     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (38)

1. Douglas Adams, The Hitchhiker's Guide to the Galaxy (New York: Harmony Books, 1979), 181.
2. Richard A. Krueger and Mary Anne Casey, Focus Group: A Practical Guide for Applied Research, 3d ed. (Thousand Oaks, Calif.: Sage, 2000), 24.
3. Peter Hernon, Danuta A. Nitecki, and Ellen Altman, "Service Quality and Customer Satisfaction: An Assessment and Future Directions," Journal of Academic Librarianship 25, no. 1 (Jan. 1999): 9-17.
4. T. D. Wilson, "On User Studies and Information Needs," Journal of Documentation 37, no. 1 (Mar. 1981): 5.
5. Maxine Reneker, "A Qualitative Study of Information Seeking among Members of an Academic Community: Methodological Issues and Problems," Library Quarterly 63, no. 4 (1993): 488.
6. Ibid., 489.
7. David Ellis, "Modeling the Information-Seeking Patterns of Academic Researchers: A Grounded Theory Approach," Library Quarterly 63, no. 4 (1993): 469-71.
8. Maxine Reneker, "Information Seeking Among Members of an Academic Community" (D.L.S. diss., Columbia University, 1992).
9. Nancy L Pelzer, William H. Wiese, and Joan M. Leysen, "Library Use and Information-Seeking Behavior of Veterinary Medical Students Revisited in the Electronic Environment at Iowa State University," Bulletin of the Medical Library Association 86, no. 3 (1998): 346-55.
10. Karen L. Curtis, Ann C. Weller, and Julie M. Hurd, "Information-Seeking Behavior of Health Sciences Faculty: The Impact of New Information Technologies," Bulletin of the Medical Library Association 85, no. 4 (1997): 402-10.
11. Cecelia M. Brown, "Information-Seeking Behavior of Scientists in the Electronic Information Age: Astronomers, Chemists, Mathematicians, and Physicists," Journal of the American Society for Information Science 50, no. 10 (1999): 929-43.
12. John Phillip Barnard, "A Study of Internet and Library Use in an Academic Setting" (Ph.D. diss., Arizona State University, 2000).
13. Peggy Mullaly-Quijas, Deborah J. Ward, and Nancy N. Woelfl, "Using Focus Groups to Discover Health Professionals' Information Needs: A Regional Marketing Study," Bulletin of the Medical Library Association 82, no. 3 (1994): 305-11; Polly Frank, "Student Artists in the Library: An Investigation of How They Use General Academic Libraries for Their Creative Needs," Journal of Academic Librarianship 25, no. 6 (1999): 445-55; Joanne E. D'Esposito and Rachel M. Gardner, "University Students' Perceptions of the Internet: An Exploratory Study," Journal of Academic Librarianship 25, no. 6 (1999): 456-61; Lynn Silipigni Connaway, Debra Wilcox Johnson, and Susan E. Searing, "Online Catalogs from the Users' Perspective: The Use of Focus Group Interviews." College & Research Libraries 58, no. 5 (1997): 403-20.
14. Peggy Mullaly-Quijas, Deborah J. Ward, and Nancy N. Woelfl, "Using Focus Groups to Discover Health Professionals' Information Needs: A Regional Marketing Study," Bulletin of the Medical Library Association 82, no. 3 (1994): 305-11; Polly Frank, "Student Artists in the Library: An Investigation of How They Use General Academic Libraries for Their Creative Needs," Journal of Academic Librarianship 25, no. 6 (1999): 445-55; Joanne E. D'Esposito and Rachel M. Gardner, "University Students' Perceptions of the Internet: An Exploratory Study," Journal of Academic Librarianship 25, no. 6 (1999): 456-61; Lynn Silipigni Connaway, Debra Wilcox Johnson, and Susan E. Searing, "Online Catalogs from the Users' Perspective: The Use of Focus Group Interviews." College & Research Libraries 58, no. 5 (1997): 403-20.
15. Peggy Mullaly-Quijas, Deborah J. Ward, and Nancy N. Woelfl, "Using Focus Groups to Discover Health Professionals' Information Needs: A Regional Marketing Study," Bulletin of the Medical Library Association 82, no. 3 (1994): 305-11; Polly Frank, "Student Artists in the Library: An Investigation of How They Use General Academic Libraries for Their Creative Needs," Journal of Academic Librarianship 25, no. 6 (1999): 445-55; Joanne E. D'Esposito and Rachel M. Gardner, "University Students' Perceptions of the Internet: An Exploratory Study," Journal of Academic Librarianship 25, no. 6 (1999): 456-61; Lynn Silipigni Connaway, Debra Wilcox Johnson, and Susan E. Searing, "Online Catalogs from the Users' Perspective: The Use of Focus Group Interviews." College & Research Libraries 58, no. 5 (1997): 403-20.
16. Peggy Mullaly-Quijas, Deborah J. Ward, and Nancy N. Woelfl, "Using Focus Groups to Discover Health Professionals' Information Needs: A Regional Marketing Study," Bulletin of the Medical Library Association 82, no. 3 (1994): 305-11; Polly Frank, "Student Artists in the Library: An Investigation of How They Use General Academic Libraries for Their Creative Needs," Journal of Academic Librarianship 25, no. 6 (1999): 445-55; Joanne E. D'Esposito and Rachel M. Gardner, "University Students' Perceptions of the Internet: An Exploratory Study," Journal of Academic Librarianship 25, no. 6 (1999): 456-61; Lynn Silipigni Connaway, Debra Wilcox Johnson, and Susan E. Searing, "Online Catalogs from the Users' Perspective: The Use of Focus Group Interviews." College & Research Libraries 58, no. 5 (1997): 403-20.
17. Barbara Valentine, "Undergraduate Research Behavior: Using Focus Groups to Generate Theory," Journal of Academic Librarianship 19, no. 6 (1993): 300-04.
18. Virginia Massey-Burzio, "From the Other side of the Reference Desk: A Focus Group Study," Journal of Academic Librarianship 24, no. 3 (1998): 208-15.
19. The Research Assistance Program offers individualized appointments with librarians for students needing help with sources or research strategies for any type of project, such as a research paper or group presentation.
20. Ann Lewins, "CAQDAS Networking Project," Jan. 2001. Accessed Feb. 1, 2001, http://caqdas.soc.surrey.ac.uk.
21. John Seidel, The Ethnograph v5.0: A user's Guide (Thousand Oaks, Calif.: Scolari, Sage Publ. Software, 1998).
22. Krueger and Casey, 136.
23. Don Tapscott, Growing Up Digital: The Rise of the Net Generation (New York: McGraw-Hill, 1998).
24. Deborah Holmes-Wong, Marianne Afifi, Shahla Bahavar, and Xioyang Liu, "If You Build It, They Will Come: Spaces, Values, and Services in the Digital Era," Library Administration & Management 11, no. 2 (spring 1997): 74-85; Susan McGlamery and Steve Coffman, "Moving Reference to the Web," Reference & User Services Quarterly 39, no. 4 (summer 2000): 380-86; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47, no. 1 (summer 1998): 117-43.
25. Deborah Holmes-Wong, Marianne Afifi, Shahla Bahavar, and Xioyang Liu, "If You Build It, They Will Come: Spaces, Values, and Services in the Digital Era," Library Administration & Management 11, no. 2 (spring 1997): 74-85; Susan McGlamery and Steve Coffman, "Moving Reference to the Web," Reference & User Services Quarterly 39, no. 4 (summer 2000): 380-86; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47, no. 1 (summer 1998): 117-43.
26. Deborah Holmes-Wong, Marianne Afifi, Shahla Bahavar, and Xioyang Liu, "If You Build It, They Will Come: Spaces, Values, and Services in the Digital Era," Library Administration & Management 11, no. 2 (spring 1997): 74-85; Susan McGlamery and Steve Coffman, "Moving Reference to the Web," Reference & User Services Quarterly 39, no. 4 (summer 2000): 380-86; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47, no. 1 (summer 1998): 117-43.
27. Valentine, "Undergraduate Research Behavior: Using Focus Groups to Generate Theory," 302.
28. Richard H. Orr, "The Scientist as an Information Processor: A Conceptual Model Illustrated with Data on Variables Related to Library Utilization," in Communication Among Scientists and Engineers, eds. Carnot E. Nelson and Donald K. Pollock (Lexington, Mass.: Heath & Co., 1970), 143-89; Mary Ellen Soper, "Characteristics and Use of Personal Collections," Library Quarterly 46, no. 4 (Oct. 1976): 397-415; Anne G. Lipow, "Serving the Remote User: Reference Service in the Digital Environment," keynote address, Information Online and On Disc 99: Strategies for the Next Millennium, Proceedings of the Ninth Australasian Information Online & On Disc Conference and Exhibition, Sydney, Australia, January 19-21, 1999. Accessed Feb. 1, 2001, www.csu.edu.au/special/online99/proceedings99/200.htm.
29. Richard H. Orr, "The Scientist as an Information Processor: A Conceptual Model Illustrated with Data on Variables Related to Library Utilization," in Communication Among Scientists and Engineers, eds. Carnot E. Nelson and Donald K. Pollock (Lexington, Mass.: Heath & Co., 1970), 143-89; Mary Ellen Soper, "Characteristics and Use of Personal Collections," Library Quarterly 46, no. 4 (Oct. 1976): 397-415; Anne G. Lipow, "Serving the Remote User: Reference Service in the Digital Environment," keynote address, Information Online and On Disc 99: Strategies for the Next Millennium, Proceedings of the Ninth Australasian Information Online & On Disc Conference and Exhibition, Sydney, Australia, January 19-21, 1999. Accessed Feb. 1, 2001, www.csu.edu.au/special/online99/proceedings99/200.htm.
30. Richard H. Orr, "The Scientist as an Information Processor: A Conceptual Model Illustrated with Data on Variables Related to Library Utilization," in Communication Among Scientists and Engineers, eds. Carnot E. Nelson and Donald K. Pollock (Lexington, Mass.: Heath & Co., 1970), 143-89; Mary Ellen Soper, "Characteristics and Use of Personal Collections," Library Quarterly 46, no. 4 (Oct. 1976): 397-415; Anne G. Lipow, "Serving the Remote User: Reference Service in the Digital Environment," keynote address, Information Online and On Disc 99: Strategies for the Next Millennium, Proceedings of the Ninth Australasian Information Online & On Disc Conference and Exhibition, Sydney, Australia, January 19-21, 1999. Accessed Feb. 1, 2001, www.csu.edu.au/special/online99/proceedings99/200.htm.
31. Krueger and Casey, 136.
32. Myoung C. Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," Reference & User Services Quarterly 39, no. 4 (summer 2000): 387.
33. Charles A. Bunge, "Evaluating Reference Services and Reference Personnel: Questions and Answers from the Literature," The Reference Librarian no. 43 (1994): 195.
34. Donald Beagle, "Conceptualizing an Information Ccmmons," Journal of Academic Librarianshif 25, no. 2 (Mar. 1999): 82-89; Chris Ferguson, "'Shaking the Conceptual Foundations,' Too: Integrating Research and Technology Support for the Next Generation of Information Service," College & Research Libraries 6, no. 4 (July 2000): 300-11; Holmes-Wong et al., "If You Build It, They Will Come."
35. Donald Beagle, "Conceptualizing an Information Ccmmons," Journal of Academic Librarianshif 25, no. 2 (Mar. 1999): 82-89; Chris Ferguson, "'Shaking the Conceptual Foundations,' Too: Integrating Research and Technology Support for the Next Generation of Information Service," College & Research Libraries 6, no. 4 (July 2000): 300-11; Holmes-Wong et al., "If You Build It, They Will Come."
36. Donald Beagle, "Conceptualizing an Information Ccmmons," Journal of Academic Librarianshif 25, no. 2 (Mar. 1999): 82-89; Chris Ferguson, "'Shaking the Conceptual Foundations,' Too: Integrating Research and Technology Support for the Next Generation of Information Service," College & Research Libraries 6, no. 4 (July 2000): 300-11; Holmes-Wong et al., "If You Build It, They Will Come."
37. Soo Young Rieh, "Changing Reference Service Environment: A Review of Perspectives from Managers, Librarians, and Users," Journal of Academic Librarianship 25, no. 3 (1999): 185.
38. Ibid., 185.