The impact of videoconference technology, interview structure, and interviewer gender on interviewer evaluations in the employment interview: A field experiment

Journal of Occupational and Organizational Psychology

Volumn 74, Issue 3, 2001, Pages 279-298

  Chapman, Derek S ^a   Rowe, Patricia M ^b  

^a UNIVERSITY OF CALGARY   (Canada)

^b UNIVERSITY OF WATERLOO   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035537530     PISSN: 09631798     EISSN: None     Source Type: Journal    
DOI: 10.1348/096317901167361     Document Type: Review

References (63)

1. Buckley, R. M., & Weitzel, W. (1989). Comments on the research methodologies used in interview research. In R. Eder & G. Ferris (Eds.), The employment interview: Theory research and practice (pp. 294-306). Newbury Park: Sage Publications.
2. Cable, D. M., & Judge, T. A. (1997). Interviewers' perceptions of person-organization fit and organizational selection decisions. Journal of Applied Psychology, 82, 546-561.
3. Campion, M. A., Palmer, D. K., & Campion, J. E. (1997). A review of structure in the selection interview. Personnel Psychology, 50, 655-702.
4. Chapman, D. S. (1999). Expanding the search for talent: Adopting technology-based strategies for campus recruiting and selection. Journal of Cooperative Education, 34, 35-41.
5. Coady, M., Gurbaxani, A., O'Brien, M., Morris, S., Prudhomme, R., & Holz, N. (1996). Annual survey of North American telecommunications issues - 1995 survey results. New York: Deloitte & Touche Consulting Group.
6. Cohen, K. M. (1982). Speaker interaction: Video teleconferences versus face-to-face meetings. Proceedings of Teleconferencing and Electronic Communications (pp. 189-199). Madison: University of Wisconsin Press.
7. Dipboye, R. L. (1992). Selection interviews: Process perspectives. Cincinnati: South-Western.
8. Dipboye, R. L., & Gaugler, B. (1993). Cognitive and behavioural processes in the selection interview. In N. Schmitt & W. Borman (Eds), Personnel selection. San Francisco: Josey-Bass.
9. Dipboye, R., Stramler, C., & Fontenelle, G. (1984). The effects of application on recall of information from the interview. Academy of Management Journal, 27, 561-575.
10. Dougherty, T., Turban, D., & Callender, J. (1994). Confirming first impressions in the employment interview: A field study of interview behavior. Journal of Applied Psychology, 79, 659-665.
11. Eakins, B., & Eakins, G. (1978). Sex differences in human communication. Boston: Houghton Mifflin.
12. Eder, R. W. (1989). Contextual effects on interviewer decisions. In R. Hder & G. Ferris (Eds.), The employment interview: Theory, research and practice (pp. 17-31). Newbury Park: Sage Publications.
13. Einhorn, L. J. (1981). An inner view of the job interview: An investigation of successful communication behaviors. Communication Education, 30, 217-228.
14. Elliott, A. G. P. (1981). Sex and decision-making in the selection interview: A real life study. Journal of Occupational Psychology, 54, 265-273.
15. Freund, T., Kruglanski, A. W., & Shpitzajzen, A. (1985). The freezing and unfreezing of impressional primacy: Effects of the need for structure and the fear of invalidity. Personality and Social Psychology Bulletin, 11, 479-487.
16. Frost & Sullivan (2000, March). European videoconferencing markets: Declining prices signal new era in videoconferencing (Marketing Report No. 381064). London.
17. Fulk, J. (1993). Social construction of communication technology. Academy of Management Journal, 36, 921-950.
18. Greene, W. H. (1993). Econometric analysis. New York: Macmillan.
19. Hakel, M. D. (1989). The state of employment interview theory and research. In R. W. Eder & G. R. Ferris (Eds.), The employment interview. Theory, research and practice (pp. 285-293). Newbury Park: Sage Publications.
20. Howell, D. C. (1992). Statistical methods for psychology (3rd ed.). Belmont, CA: Wadsworth.
21. Imada, A. S., & Hakel, M. D. (1977). Influence of nonverbal communication and rater proximity on impressions and decisions in simulated employment decisions. Journal of Applied Psychology, 62, 295-300.
22. Janz, T. (1982). Initial comparisons of patterned behavior descriptive interviews versus instructured interviews. Journal of Applied Psychology, 67, 577-580.
23. Jones, E. E., & Nisbett, R. E. (1972). The actor and observer: Divergent perception of the causes of behavior. In E. E. Jones, D. E. Kanouse, H. H. Kelly, R. E. Nisbett, S. Valins, & B. Weiner (Eds.), Attribution: Perceiving the causes of behavior (pp. 79-94). Morristown, NJ: General Learning Press.
24. Kacmar, K. M., & Hochwarter, W. A. (1995). The interview as a communication event: A field examination of demographic effects on interview outcomes. Journal of Business Communication, 32, 207-232.
25. Kelley, H. H. (1973). The process of causal attribution. American Psychologist, 28, 107-128.
26. Kohn, L. S., & Dipboye, R. L. (1998). The effects of interview structure on recruiting outcomes. Journal of Applied Social Psychology, 28, 821-843.
27. Kroeck, K. G., & Magnusen, K. O. (1997). Employer and job candidate reactions to videoconference job interviewing. International Journal of Selection and Assessment, 5, 137-142.
28. Kruglanski, A. W., & Freund, T. (1983). The freezing and unfreezing of lay-inferences: Effects of informational primacy, ethnic stereotyping, and numerical anchoring. Journal of Experimental Social Psychology, 19, 448-468.
29. Kunda, Z. (1990). The case for motivated reasoning. Psychological Bulletin, 108, 480-498.
30. Klunda, Z. (1999). Social cognition: Making sense of people. Cambridge, MA: MIT Press.
31. Latham, G. P., Saari, L. M., Pursell, E. D., & Campion, M. A. (1980). The situational interview. Journal of Applied Psychology, 65, 422-427.
32. London, M., & Poplawski, J. R. (1976). Effects of information on stereotype development in performance appraisal and interview contexts. Journal of Applied Psychology, 61, 199-205.
33. McDaniel, M. A., Whetzel, D. L., Schmidt, F. L., & Maurer, S. D. (1994). The validity of employment interviews: A comprehensive review and meta-analysis. Journal of Applied Psychology, 79, 599-616.
34. Macan, T., & Dipboye, R. (1990). The relationship of interviewers' preintervievv impressions to selection and recruitment outcomes. Personnel Psychology, 43, 745-768.
35. Maurer, S. D., Howe, V., & Lee, T. W. (1992). Organizational recruiting as marketing management: An interdisciplinary study of engineering graduates. Personnel Psychology, 45, 807-833.
36. Messick, D. M., & Mackie, D. M. (1989). Intergroup relations. Annual Revient of Psychology, 40, 51-81.
37. Neuberg, S. L. (1989). The goal of forming accurate impressions during social interactions: Attenuating the impact of negative expectancies. Journal of Personality and Social Psychology, 56, 3, 374-386.
38. Newcomb, T. M. (1961). The acquaintance process. New Holt: Rinehart & Winston.
39. Newcomb, T. M. (1981). Heiderian balance as a group phenomenon. Journal of Personality and Social Psychology, 40, 862-867.
40. O'Connaill, B., Whittaker, S., & Wilbur, S. (1993). Conversations over video conferences: An evaluation of the spoken aspects of video-mediated communication. Human - Computer Interaction, 8, 389-428.
41. Parsons, C. K., & Liden, R. C. (1984). Interviewer perceptions of applicant qualifications: A multivariate field study of demographic characteristics and nonverbal cues. Journal of Applied Psychology, 69, 557-568.
42. Rasmussen, K. G. (1984). Nonverbal behavior, verbal behavior, resumé credentials, and selection interview outcomes. Journal of Applied Psychology, 69, 551-556.
43. Raza, S. M., & Carpenter, B. N. (1987). A model of hiring decisions in real employment interviews. Journal of Applied Psychology, 72, 596-603.
44. Rice, R. E. (1993). Media appropriateness: Using social presence theory to compare traditional and new organizational media. Human Communication Research, 19, 451-484.
45. Rowe, P. M. (1989). Unfavorable information and interview decisions. In R. Eder & G. Ferris (Eds.), The employment interview: Theory, research and practice (pp. 77-89). Newbury Park: Sage Publications.
46. Sellen, A. J. (1995). Remote conversations: The effects of mediating talk with technology. Human - Computer Interaction, 70, 401-444.
47. Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications. London: Wiley.
48. Skinkle, R., & McLeod, K. (1995). Video conference technology: A human resources application. Student Employment Services, University of Western Ontario, ON, Canada.
49. Spencer, J., & Drass, K. (1989). The transformation of gender into conversational advantage: A symbolic interactionist approach. The Sociological Quarterly, 30, 363-383.
50. Storck, J., & Sproull, L. (1995). Through a glass darkly: What do people learn in videoconferences? Human Communication Research, 22, 197-219.
51. Taylor, S. E., & Fiske, S. T. (1975). Point of view and perception of causality. Journal of Personality and Social Psychology, 32, 439-445.
52. Tetlock, P. E., & Boettger, R. (1989). Accountability: A social magnifier ot the dilution effect. Journal of Personality and Social Psychology, 57, 388-398.
53. Tetlock, P. E, & Kim, J. I. (1987). Accountability and judgment processes in a personality prediction task. Journal of Personality and Social Psychology, 52, 700-709.
54. Troster, A. I., Paolo, A. M., Glatt, S. L., & Hubble, J. P. (1995). Interactive video conferencing in the provision of neuropsychological services to rural areas. Journal of Community Psychology, 23, 85-88.
55. Tucker, D. H., & Rowe, P. M. (1977). Consulting the application form prior to the interview: An essential step in the selection process. Journal of Applied Psychology, 62, 283-287.
56. Webster, D. M. (1993). Motivated augmentation and reduction of the overattribution bias. Journal of Personality and Social Psychology, 65, 261-271.
57. Webster, E. C. (1982). The employment interview: A social judgement process. Schomberg, Ontario, Canada: S.I.P.
58. Webster, J. (1997, August). Selection interviews through videoconferencing Interviewees' reactions. Paper presented at the 1997 Academy of Management Meetings, Boston, MA.
59. Webster, J., & Hackley, P. (1997). Teaching effectiveness in distance telelearning. Academy of Management Journal, 40, 1282-1309.
60. Wegencr, D. T., & Petty, R. R. (1995). Flexible correction processes in social judgement: The role of naive theories in corrections for perceived bias. Journal of Personality and Social Psychology, 68, 36-51.
61. Wiesner, W. H., & Cronshaw, S. F. (1988). A meta-analytic investigation of the impact of interview format and degree of structure on the validity of the employment interview. Journal of Occupational Psychology, 61, 275-290.
62. Zimmerman, D., & West, C. (1975). Sex roles, interruptions and silence in organizations. In B. Thorne & N. Henley (Eds.), Language and sex: Difference and dominance (pp. 105-129). Rowley, MA: Newbury House.
63. Zornoza, A., Prieto, F., Marti, C., & Peiro, J. (1995). Group productivity and telematic communication. In J. Peiro, F. Prieto, J. Melia, & O. Luque (Eds.), Work and organisational psychology: European contributions of the nineties (pp. 171-181). Hove, Sussex: Erlbaum (UK).