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Volumn 49, Issue 4, 2001, Pages 758-776

Measuring service quality in the networked environment: Approaches and considerations

(1) Bertot, John Carlo a

a FLORIDA STATE UNIVERSITY (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535986 PISSN: 00242594 EISSN: None Source Type: Journal
DOI: None Document Type: Article

Times cited : (15)

References (10)

1
- 0003526171
- Belmont, CA: Wadsworth Publishing Company
- (1997) th ed.
- Babbie, E.R.¹

2
- 0010186394
- Dover: Delaware Division of Libraries
- (1999) The DelAWARE evaluation: User survey findings and recommendations
- Bertot, J.C.¹ McClure, C.R.²

3
- 0033196605
- Public library Internet connectivity: Status and policy implications
- (1999) Library and Information Science Research , vol.21 , Issue.3 , pp. 281-298
- Bertot, J.C.¹ McClure, C.R.²

4
- 0004035354
- Washington, DC: National Commission on Libraries and Information Science
- (2000) Public libraries and the Internet 2000: Summary findings and tables
- Bertot, J.C.¹ McClure, C.R.²

5
- 0003788599
- Sacramento: California State Library
- (1999) The importance of California public libraries in increasing public access to the Internet
- Bertot, J.C.¹ McClure, C.R.² Ryan, J.³

6
- 84992978603
- Developing national library network statistics and performance measures for U.S. Public libraries: Issues, findings, and recommendations
- (2000) Performance Measurement and Metrics: The International Journal for Library and Information Services , vol.1 , Issue.1 , pp. 15-42
- Bertot, J.C.¹ McClure, C.R.² Ryan, J.³

7
- 0003881724
- Chicago, IL: American Library Association
- (2001) Statistics and performance measures for public library networked services
- Bertot, J.C.¹ McClure, C.R.² Ryan, J.³

8
- 0004104184
- Thousand Oaks, CA: Sage Publications
- (1994) Research design: Qualitative and quantitative approaches
- Creswell, J.W.¹

9
- 0003463872
- Thousand Oaks, CA: Sage Publications
- (1994) Focus groups: A practical guide for applied research
- Krueger, R.A.¹

10
- 0003744505
- New York: The Free Press
- (1990) Delivering quality service: Balancing customer perceptions and expectations
- Zeithaml, V.A.¹ Parasuraman, A.² Berry, L.L.³

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.