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Volumn 5, Issue 2, 1996, Pages 43-54

Rediscovering performance-importance analysis of products

Author keywords

Evaluation; Performance; Positioning

Indexed keywords


EID: 0004869387     PISSN: 10610421     EISSN: None     Source Type: Journal    
DOI: 10.1108/10610429610119441     Document Type: Article
Times cited : (20)

References (11)
  • 1
    • 33746796961 scopus 로고
    • An empirical assessment of the SERVQUAL scale
    • May
    • Babakus, E. and Boller, G.W. (1992, “An empirical assessment of the SERVQUAL scale”, Journal of Business Research, Vol. 24 No. 3, May, pp. 253-68.
    • (1992) Journal of Business Research , vol.24 , Issue.3 , pp. 253-268
    • Babakus, E.1    Boller, G.W.2
  • 2
    • 1842760303 scopus 로고
    • Seeking an appropriate standard of comparison for post-purchase evaluations
    • in Srull, T.K. (Ed.) No. 16, Association for Consumer Research, Provo, UT
    • Cote, J.A., Foxman, E.R. and Cutler, B.D. (1989, “Seeking an appropriate standard of comparison for post-purchase evaluations”, in Srull, T.K. (Ed.), Advances in Consumer Research, No. 16, Association for Consumer Research, Provo, UT, pp. 502-6.
    • (1989) Advances in Consumer Research , pp. 502-506
    • Cote, J.A.1    Foxman, E.R.2    Cutler, B.D.3
  • 3
    • 0002381637 scopus 로고
    • Measuring service quality: a reexamination and extension
    • Cronin, J.J. Jr and Taylor, S.A. (1992, “Measuring service quality: a reexamination and extension”, Journal of Marketing, Vol. 56, July, pp. 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.July , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 4
    • 84898955783 scopus 로고
    • Foreign and domestic escorted tour expectations of American travelers
    • Duke, C.R. and Persia, M.A. (1993, “Foreign and domestic escorted tour expectations of American travelers”, Journal of International Consumer Marketing, Vol. 6 No. 3, pp. 61-77.
    • (1993) Journal of International Consumer Marketing , vol.6 , Issue.3 , pp. 61-77
    • Duke, C.R.1    Persia, M.A.2
  • 5
    • 0002626910 scopus 로고
    • Importance-performance analysis and the measurement of service quality
    • Ennew, C.T., Reed, G.V. and Binks, M.R. (1993, “Importance-performance analysis and the measurement of service quality”, European Journal of Marketing, Vol. 27 No. 2, pp. 59-70.
    • (1993) European Journal of Marketing , vol.27 , Issue.2 , pp. 59-70
    • Ennew, C.T.1    Reed, G.V.2    Binks, M.R.3
  • 6
    • 84986093328 scopus 로고
    • Incorporating the voice of the customer into the product management process
    • in Feldman, P.P., T.P. and Page A.L. (Eds) Product Development Management Association, Indianapolis, IN
    • Gates, R.A. and Amarani, S. (1992, “Incorporating the voice of the customer into the product management process”, in Feldman, P.P., Hustad, T.P. and Page, A.L. (Eds), Managing Product Development: Winning in the 90s, Product Development Management Association, Indianapolis, IN, pp. 101-12.
    • (1992) Managing Product Development: Winning in the 90s , pp. 101-112
    • Gates, R.A.1    Amarani, S.2
  • 7
    • 84986066086 scopus 로고
    • Importance-performance analysis
    • Martilla, J.A. and James, J.C. (1977, “Importance-performance analysis”, Journal of Marketing, Vol. 41, January, pp. 77-9.
    • (1977) Journal of Marketing , vol.41 , Issue.January , pp. 77-79
    • Martilla, J.A.1    James, J.C.2
  • 8
    • 84986149021 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A. and Berry, L. L. (1988, “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64, Spring, pp. 12-43.
    • (1988) Journal of Retailing , vol.64 , Issue.Spring , pp. 12-43
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.