Customer service call centers: Managing rapid personnel changes

Human Systems Management

Volumn 20, Issue 2, 2001, Pages 123-129

  Smith, William L ^a  

^a EMPORIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034868187     PISSN: 01672533     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (25)

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