The role of psychological contracts within internal service networks

Service Industries Journal

Volumn 21, Issue 1, 2001, Pages 211-226

  Llewellyn, N ^a  

^a OPEN UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

SERVICE PROVISION; SERVICE SECTOR; TELECOMMUNICATIONS;

EID: 0035073555     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/714005009     Document Type: Article

References (21)

1. Strategic supplier partnering: A psychological contract perspective
2. Quality perceptions in the financial services sector
3. Styles of Ethnography
4. A typology for evaluating branch level perceptions of internal customer management processes within UK clearing banks
5. Internal service operations
6. Satisfying internal customers: The link to external customer satisfaction
7. The internal service encounter
8. The content of the psychological contract
9. Data management and analysis methods
10. Towards the measurement of internal service quality
11. Trust and breach of the psychological contract
12. The origins and early development of the psychological contract construct
13. Psychological and implied contracts in organisations
14. Fairness and implied oontract obligations in job terminations: The role of contributions, promises and performance
15. The contracts of individuals and organisations
16. Internal services: Gaps in needs/performance and prescriptions for effectiveness