Design of a product-focused customer-oriented process

Information and Software Technology

Volumn 42, Issue 14, 2000, Pages 973-981

  Elliott, J J ^a  

^a DEFENCE SCIENCE AND TECHNOLOGY LABORATORY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

PROCESS ENGINEERING; PROJECT MANAGEMENT; QUALITY ASSURANCE; VALUE ENGINEERING;

CUSTOMER ORIENTED PROCESSES; CUSTOMER SATISFACTION;

SOFTWARE ENGINEERING;

EID: 0034322960     PISSN: 09505849     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0950-5849(00)00149-X     Document Type: Article

References (13)

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3. Elliott J.J. Achieving customer satisfaction through requirements understanding. Project Control for Software Quality, Proceedings of ESCOM-SCOPE, 27-29 April. 1999;Shaker.
4. J.J. Elliott, P. Raynor-Smith, Achieving customer satisfaction through requirements understanding, in: Proceedings of Quality Week Europe, 2-5 November 1999.
5. ESSI VASIE website, http://www.cordis.lu/esprit/src/stessi.htm.
6. Fenton N., Pfleeger S.L. Software Metrics. 2nd ed. 1997;Thompson.
7. Florac W., Carleton A. Measuring the Software Process. 1999;Addison-Wesley, Reading, MA.
8. Garrity E., Saunders G.L. Information Systems Success Measurement. 1998;IDEA Group.
9. McConnell S. Rapid Development. 1996;Microsoft Press.
10. P.M. Raynor-Smith, J.J. Elliott, REJOICE Final Report, Version 1.0, May 1999.
11. Stapleton J. Dynamic Systems Development Method. 1997;Addison-Wesley, Reading, MA.
12. Stevens R., Arnold S., Jackson K., Brook P. Systems Engineering - Coping with Complexity. 1999;Prentice-Hall Europe.
13. Zahran S. Software Process Improvement. 1998;Addison-Wesley, Reading, MA.