Achieving customer satisfaction through requirements understanding

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 1780, Issue , 2000, Pages 203-219

  Elliott, John ^a   Raynor Smith, Peter ^a  

^a DEFENCE SCIENCE AND TECHNOLOGY LABORATORY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

SALES; SEMANTICS;

ORIENTED PROCESS; PROCESS IMPROVEMENT; SEMANTIC GAP; SYSTEM DEVELOPERS; SYSTEMS DEVELOPMENT;

CUSTOMER SATISFACTION;

EID: 84958966056     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/BFb0095029     Document Type: Conference Paper

References (14)

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3. Gillies, A., "Software Quality - Theory and Management", Chapman and Hall, 1992.
4. ISO 9126, "Software Product Evaluation", 1992.
5. McConnell, S., "Rapid Development", Microsoft Press, 1996.
6. MacDonald, J., "Understanding Business Process Re-engineering", Hodder & Stoughton, 1995.
7. Bell, S., Wood-Harper, T., "Rapid Information Systems Development - System Development in an Imperfect World", Second Ed., McGraw-Hill, 1998.
8. Martin J., "Rapid Application Development", New York: Macmillian, 1991.
9. Raynor-Smith, P. M., "REJOICE Process", DERA Report, 1998.
10. DSDM Consortium, "DSDM Manual", 1996.
11. Stapleton J., "Dynamic Systems Development Method", Addison-Wesley, 1997.
12. Raynor-Smith, P. M., Elliott J. J., REJOICE Final Report, Version 1.0, May 1999
13. ESSIVASIE website: http://www.cordis.lu/esprit/src/stessi.htm
14. DSDM website http://www.dsdm.org