메뉴 건너뛰기




Volumn 30, Issue 1, 1989, Pages 78-90

R for Turnover: Retention Programs that Work

Author keywords

[No Author keywords available]

Indexed keywords


EID: 58149371472     PISSN: 00108804     EISSN: 15523853     Source Type: Journal    
DOI: 10.1177/001088048903000119     Document Type: Article
Times cited : (91)

References (45)
  • 1
    • 33644899242 scopus 로고
    • The Labor Crisis: Looking for Solutions
    • May 30
    • Bill Carlino, “The Labor Crisis: Looking for Solutions” Nation's Restaurant News, May 30, 1988, pp. F1-F6.
    • (1988) Nation's Restaurant News , pp. F1-F6
    • Carlino, B.1
  • 2
    • 84918646744 scopus 로고
    • Labor Shortage
    • National Restaurant Association, January
    • National Restaurant Association, “Labor Shortage,” NR A Current Issues, January 1986, p. 2.
    • (1986) NR A Current Issues , pp. 2
  • 3
    • 84918611572 scopus 로고
    • Loyalty Ebbs at Many Firms as Workers Grow Disillusioned
    • July 11
    • “Loyalty Ebbs at Many Firms as Workers Grow Disillusioned,” The Wall Street Journal, July 11, 1985.
    • (1985) The Wall Street Journal
  • 4
    • 85030829212 scopus 로고    scopus 로고
    • Carlino, pp. F1—F6.
    • Carlino1
  • 5
    • 84965482118 scopus 로고
    • U.S. Bureau of Labor Statistics
    • reported in, September
    • U.S. Bureau of Labor Statistics, reported in Meeting News, September 1988, p. 1.
    • (1988) Meeting News , pp. 1
  • 6
    • 84918605592 scopus 로고
    • McDonald's Sees Nothing to Beef About”; Selwyn Feinstein, “Labor Letter
    • June 30
    • Richard Gibson, “McDonald's Sees Nothing to Beef About”; Selwyn Feinstein, “Labor Letter,” The Wall Street Journal, June 30, 1987, p. 1.
    • (1987) The Wall Street Journal , pp. 1
    • Gibson, R.1
  • 10
    • 84987261093 scopus 로고
    • Hospital Demography and Turnover Among Nurses
    • (Spring
    • Jeffrey Pfeffer and Charles A. O'Reilly III, “Hospital Demography and Turnover Among Nurses,” Industrial Relations, 26, No. 2 (Spring 1987), p. 158.
    • (1987) Industrial Relations , vol.26 , Issue.2 , pp. 158
    • Pfeffer, J.1    Charles, A.2
  • 12
    • 0002409749 scopus 로고
    • Employee Turnover: A Meta-Analysis and Review with Implications for Research
    • John L. Cotton and Jef frey M. Tuttle., “Employee Turnover: A Meta-Analysis and Review with Implications for Research,” American Management Association Review, 11, No. 1 (1986), pp. 55-70.
    • (1986) American Management Association Review , vol.11 , Issue.1 , pp. 55-70
    • Cotton, J.L.1    Jef frey, M.T.2
  • 13
    • 85030824903 scopus 로고
    • Nation's Restaurant News
    • One report lists the following eight causes for hospitality turnover: (1) ineffective communication, (2) understaffed restaurants, (3) noncompetitive salaries, (4) lack of clear job descriptions, (5) absence of performance reviews, (6) inadequate compensation packages, (7) lack of pride in ownership, and (8) managers' being left to figure things out on their own, October 24
    • One report lists the following eight causes for hospitality turnover: (1) ineffective communication, (2) understaffed restaurants, (3) noncompetitive salaries, (4) lack of clear job descriptions, (5) absence of performance reviews, (6) inadequate compensation packages, (7) lack of pride in ownership, and (8) managers' being left to figure things out on their own. Nation's Restaurant News, “Eight Reasons Whv Managers Exit,” October 24, 1988, p. F26.
    • (1988) Eight Reasons Whv Managers Exit , pp. F26
  • 15
    • 84976924745 scopus 로고
    • Exit Interviews: How to Turn a File Filler into a Management Tool
    • (November
    • Robert H. Woods and James F. Macaulay, “Exit Interviews: How to Turn a File Filler into a Management Tool,” The Cornell Hotel and Restaurant Administration Quarterly, 28, No. 3 (November 1987), pp. 39-47.
    • (1987) The Cornell Hotel and Restaurant Administration Quarterly , vol.28 , Issue.3 , pp. 39-47
    • Woods, R.H.1    Macaulay, J.F.2
  • 16
    • 84965455443 scopus 로고
    • Labor Crisis Hobbles Friendly'sNation's Restaurant News
    • (April 25
    • Rick Van Warner, “Labor Crisis Hobbles Friendly'sNation's Restaurant News, 22, No. 17 (April 25, 1988), p. 1.
    • (1988) , vol.22 , Issue.17 , pp. 1
    • Van Warner, R.1
  • 17
    • 84965455443 scopus 로고
    • Top Chains Hit the Brakes
    • (April 11
    • Rick Van Warner, “Top Chains Hit the Brakes,” Nation's Restaurant News, 22, No. 15 (April 11, 1988), p. 1.
    • (1988) Nation's Restaurant News , vol.22 , Issue.15 , pp. 1
    • Van Warner, R.1
  • 18
    • 84977422485 scopus 로고
    • Toward a Conceptual Model of Human-Resource Strategy: Lessons from the Reynolds Corporation
    • (Spring
    • Craig C. Lundberg, “Toward a Conceptual Model of Human-Resource Strategy: Lessons from the Reynolds Corporation,” Human Resource Management, 24, No. 1 (Spring 1985), pp. 91-112.
    • (1985) Human Resource Management , vol.24 , Issue.1 , pp. 91-112
    • Lundberg, C.C.1
  • 20
    • 84918600338 scopus 로고
    • Nations Restaurant News
    • May 30
    • Nations Restaurant News, May 30, 1988, p. F6.
    • (1988) , pp. F6
  • 21
    • 84965567211 scopus 로고
    • Sensitizing Management Students to their Misconceptions of Line Worker Job-Attribute Preferences
    • Robert W. Eder and N. Roth Tucker, “Sensitizing Management Students to their Misconceptions of Line Worker Job-Attribute Preferences,” Organizational Behavior Teaching Review, 12, No. 2 (1987-1988), pp. 93-100.
    • (1988) Organizational Behavior Teaching Review , vol.12 , Issue.2 , pp. 93-100
    • Eder, R.W.1    Tucker, N.R.2
  • 22
    • 0038940134 scopus 로고
    • The Meaning of Work: Interpretation and Proposals for Measurement
    • A. A. Campbell, P E. Converse (New York: Basic Books
    • R. L. Kahn, “The Meaning of Work: Interpretation and Proposals for Measurement,” in The Human Meaning of Social Change, ed. A. A. Campbell and P E. Converse (New York: Basic Books, 1972).
    • (1972) The Human Meaning of Social Change
    • Kahn, R.L.1
  • 23
    • 0040382133 scopus 로고
    • Bio Data: Using Employment Applications to Screen New Hires
    • (February
    • Brooks Mitchell, “Bio Data: Using Employment Applications to Screen New Hires,” The Cornell Hotel and Restaurant Administration Quarterly, 29, No. 4 (February 1989), pp. 56-61.
    • (1989) The Cornell Hotel and Restaurant Administration Quarterly , vol.29 , Issue.4 , pp. 56-61
    • Mitchell, B.1
  • 25
    • 84918623028 scopus 로고
    • Employee Incentives That Pay Off
    • August 10
    • Paul Frumkin, “Employee Incentives That Pay Off,” Restaurant Business, August 10, 1988, p. 126.
    • (1988) Restaurant Business , pp. 126
    • Frumkin, P.1
  • 26
    • 84965510862 scopus 로고    scopus 로고
    • Tidball
    • Tidball, p. 64.
  • 27
    • 84918615381 scopus 로고
    • Taco Bell Combats High Manager Turnover
    • January 20
    • Cheryl Turi Coutts, “Taco Bell Combats High Manager Turnover,” Restaurant Business, January 20, 1987, pp. 176-178.
    • (1987) Restaurant Business , pp. 176-178
    • Coutts, C.T.1
  • 28
    • 84965455791 scopus 로고
    • Contextual Effects on Interview Decisions
    • The Employment Interview: Theory, Research, and Practices, ed. Robert W. Eder and G. R. Ferris (Newbury Park, CA:
    • Robert W. Eder, “Contextual Effects on Interview Decisions,” in The Employment Interview: Theory, Research, and Practices, ed. Robert W. Eder and G. R. Ferris (Newbury Park, CA: Sage Publications, 1988);
    • (1988) Sage Publications
    • Eder, R.W.1
  • 29
    • 84965740732 scopus 로고
    • the Notion of the ‘Snap Decision’ in the Interview'ottraa of Management
    • Ronald M. Buckley and Robert W. Eder, “B.M. Sprinbett and the Notion of the ‘Snap Decision’ in the Interview'ottraa of Management, 14, No. 1 (1988), pp. 59-68.
    • (1988) , vol.14 , Issue.1 , pp. 59-68
    • Buckley, R.M.1    Eder, R.W.2    Sprinbett, B.M.3
  • 30
    • 84977396595 scopus 로고
    • How Selecting and Socializing Newcomers Influences Insiders
    • (Fall
    • Robert I. Sutton and Meryl R. Louis, “How Selecting and Socializing Newcomers Influences Insiders,” Human Resource Management, 26, No. 3 (Fall 1987), pp. 347-361.
    • (1987) Human Resource Management , vol.26 , Issue.3 , pp. 347-361
    • Sutton, R.I.1    Louis, M.R.2
  • 31
    • 84918604231 scopus 로고
    • The Road to Profits: Employee Motivation
    • October 17
    • Charles Bernstein, “The Road to Profits: Employee Motivation,” Nation's Restaurant News, October 17, 1988, p. F3.
    • (1988) Nation's Restaurant News , pp. F3
    • Bernstein, C.1
  • 32
    • 84915900220 scopus 로고
    • Measuring Organizational Culture
    • Caren Siehl and Joanne Martin
    • Caren Siehl and Joanne Martin, “Measuring Organizational Culture,” University of California Center for Effective Organizations, G85-11, 1985.
    • (1985) University of California Center for Effective Organizations , pp. G85-11
  • 33
    • 0004051417 scopus 로고
    • Service America: Doing Business in the New Economy
    • (Homewood, IL: Dow Jones-Irwin
    • Karl Albrecht and Ron Zemke, Service America: Doing Business in the New Economy (Homewood, IL: Dow Jones-Irwin, 1985).
    • (1985)
    • Albrecht, K.1    Zemke, R.2
  • 36
    • 0002032171 scopus 로고
    • Quality Circles in France: Accor's Experiment in Self-Management
    • (November
    • Christophe Orly, “Quality Circles in France: Accor's Experiment in Self-Management,” The Cornell Hotel and Restaurant Administration Quarterly, 29, No. 3 (November 1988), pp. 50—57.
    • (1988) The Cornell Hotel and Restaurant Administration Quarterly , vol.29 , Issue.3 , pp. 50-57
    • Orly, C.1
  • 39
    • 64549142521 scopus 로고
    • Benefits: Seventy-One Percent of Employers Say They Could Be Part of the Child-Care Solution
    • April
    • Toni A. Campbell and David E. Campbell, “Benefits: Seventy-One Percent of Employers Say They Could Be Part of the Child-Care Solution,” Personnel Journal, April 1988, p. 84.
    • (1988) Personnel Journal , pp. 84
    • Campbell, T.A.1    Campbell, D.E.2
  • 40
    • 84918613165 scopus 로고
    • Manager's Journal: Corporate Babysitting
    • February 2
    • Susan Schiffer Stautberg, “Manager's Journal: Corporate Babysitting,” The Wall Street Journal, February 2, 1988.
    • (1988) The Wall Street Journal
    • Stautberg, S.S.1
  • 41
    • 0011538081 scopus 로고
    • Employee Assistance Programs: Beating Alcoholism in the Dish Room and the Board Room
    • (February
    • R. C. Quick, “Employee Assistance Programs: Beating Alcoholism in the Dish Room and the Board Room,” The Cornell Hotel and Restaurant Administration Quarterly, 29, No. 4 (February 1989), pp. 62-71.
    • (1989) The Cornell Hotel and Restaurant Administration Quarterly , vol.29 , Issue.4 , pp. 62-71
    • Quick, R.C.1
  • 44
    • 0007303097 scopus 로고
    • Computers Replacing Interviewers for Personnel and Marketing Tasks
    • October 9
    • Selwyn Feinstein, “Computers Replacing Interviewers for Personnel and Marketing Tasks,” The Walt Street Journal, October 9, 1986, p. 11.
    • (1986) The Walt Street Journal , pp. 11
    • Feinstein, S.1
  • 45
    • 84918615363 scopus 로고
    • Marriott Research Creates a Fresh Amenities Mix
    • June
    • Dan L. Dessor, “Marriott Research Creates a Fresh Amenities Mix,” Lodging, June 1988, pp. 15— 20.
    • (1988) Lodging , pp. 15-20
    • Dessor, D.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.